Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Roshiela Lanaja is listed as Chat Operator at Chat2 - M.O.R.E. business for your business at Chat2 - M.O.R.E. business for your business, a company with 11 employees, based in General Trias, Calabarzon, Philippines. AeroLeads shows a matched LinkedIn profile for Roshiela Lanaja.
Roshiela Lanaja previously worked as Live Chat Operator at Chat2 - M.O.R.E. Business For Your Business and Customer Service Representative (Work From Home) at Concentrix. Roshiela Lanaja holds Bachelor Of Science - Bs, Computer Science from University Of Antique.
This section adds company-level context without repeating Roshiela Lanaja's masked contact details.
Review company-level records connected to Roshiela Lanaja before choosing the right outreach path.
Thank you for looking over my profile! If you're seeking a capable and quick-learner customer service support to help your company grow, you've come to the perfect profile.I have a total of 9+ years of experience in customer service and I'm currently a Home-Based Live Chat Operator for an Australian company. Our responsibilities include:- Answering general inquiries for the client's website visitors- Generating leads- Creating a knowledge base for new clients- Tracking orders in Shopify- Assisting customers in Hotel and Restaurant ReservationsPrior to this, I worked as a Customer Service Representative in the BPO industry for 6 years, handling calls, chats, and emails for well-known companies in the USA and Australia. My experiences are as follows:- Tracked order status via inbound calls and live chats- Processed refunds following client's guidelines- Assisted customers in making orders via the website or the app.- Answered inquiries via live chat, inbound calls, and email.- In charge of activating newly purchased SIM cards and plans.- Provided basic troubleshooting steps on network issuesI'm an expert in using the following tools/websites/CRM:- E-commerce: Shopify, Walmart,- Email Management: Zendesk ; Gmail ; Yahoo Mail ; MS Outlook- Live Chat : Slack; iLog ; Messaging ; Chat Assist; Chat Dashboard; Skype, Whatsapp; Hangouts- Phone Support: Avaya; VCC ;I am a goal-oriented person who ensures that I meet the daily metrics so that I can be a helping hand to your business.Thank you for your interest, and I am excited to work with you!
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Australia
- Answers general inquiries for the client's website visitors- Generates leads- Assists with knowledge bases for new clients- Creates canned messages- Tracks orders in Shopify- Assists customers in Hotel and Restaurant Reservations
Mandaluyong, National Capital Region, Philippines
Tracked order status of an online shopping site via inbound callsProcessed refunds for items following client's guidelines.Assists customers in making orders via website or the app.
![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Makati, National Capital Region, Philippines
Explained discrepancy on telecommunication's customers monthly mobile phone billsand data usages via live chat.In-charge of activating newly-purchased sim cards and plans.Checked order status of customer's online phone purchasesResponsible for calling back office team for further updates onbackorders and raincheck items.Helped on adding a new services on.
Pasay, National Capital Region, Philippines
Answered inquiries for US Technology account via live chat.
Makati, National Capital Region, Philippines
Assisted aspiring Lyft drivers to activate their driver's profile via email.Provided necessary documents needed to complete their application.Assisted drivers in charging respective customers when damagedincidents on their car are reported.
Makati, National Capital Region, Philippines
Took inbound and outbound calls to process and collect payments froma US bank clients with delinquent accounts.Explains the charges on their billing statements.Recording promise to pay commitments and payment arrangements
Other employees you can reach at chat2.com. View company contacts for 11 employees →
Rosaleen H.
Colleague at Chat2 - M.O.R.E. Business For Your BusinessCanberra, Australian Capital Territory, Australia, Australia
View →
TN
Tia Neth
Colleague at Chat2 - M.O.R.E. Business For Your BusinessLabrador, Queensland, Australia, Australia
View →
DL
David Lawrence
Colleague at Chat2 - M.O.R.E. Business For Your BusinessUnited States, United States
View →
AF
Angel Feb R.
Colleague at Chat2 - M.O.R.E. Business For Your BusinessMetro Manila, Philippines
View →
JD
Joana Del Prado
Colleague at Chat2 - M.O.R.E. Business For Your BusinessNational Capital Region, Philippines, Philippines
View →
SB
Sonia Bishop
Colleague at Chat2 - M.O.R.E. Business For Your BusinessCairns, Queensland, Australia, Australia
View →
Quick answers generated from the profile data available on this page.
Roshiela Lanaja works for Chat2 - M.O.R.E. business for your business.
Roshiela Lanaja is listed as Chat Operator at Chat2 - M.O.R.E. business for your business at Chat2 - M.O.R.E. business for your business.
Roshiela Lanaja is based in General Trias, Calabarzon, Philippines while working with Chat2 - M.O.R.E. business for your business.
Roshiela Lanaja has worked for Chat2 - M.O.R.E. Business For Your Business, Concentrix, [24]7.Ai, Conduent, and Open Access Bpo.
Roshiela Lanaja's colleagues at Chat2 - M.O.R.E. business for your business include Rosaleen H., Tia Neth, David Lawrence, Angel Feb R., and Joana Del Prado.
You can use AeroLeads to view verified contact signals for Roshiela Lanaja at Chat2 - M.O.R.E. business for your business, including work email, phone, and LinkedIn data when available.
Roshiela Lanaja holds Bachelor Of Science - Bs, Computer Science from University Of Antique.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts