Joana Silva Email and Phone Number
Joana Silva personal email
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Joana Silva phone numbers
With over a decade dedicated to the sales industry, my career spans various areas, from direct sales to coordinating franchising stores. This strong foundation has enabled me to develop leadership and management skills while overseeing high-performing teams and ensuring the operational success of the stores under my responsibility. Currently, as a Key Account Manager, I collaborate with renowned partners, crafting personalized strategies and delivering innovative solutions within the sector.Up to this point, my journey has been filled with exciting challenges and gratifying achievements. I remain continually motivated to explore new approaches to drive success for my company and business partners, maintaining a steadfast commitment to excellence and innovation in the dynamic world of telecommunications.“Surround yourself with people who challenge you, teach you, and push you to be your best self” - Bill Gates
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Key Account Manager | Modern Channel LeadNos Sgps Sep 2024 - PresentPorto, Portugal- Responsible for managing and developing relationships with key accounts within the modern retail sector.- Focus on driving business growth, increasing market share, and ensuring client satisfaction.- Oversee a portfolio of major retail clients, acting as their primary point of contact.- Identify and capitalize on opportunities for upselling, cross-selling, and expanding product lines.- Build and maintain long-term, trusting relationships with key stakeholders at all levels.- Lead contract negotiations, ensuring favorable terms for both the company and clients.- Track sales performance, analyze data, and report on KPIs to optimize business results.- Stay up-to-date with market trends, competitors, and innovations to strategically position products.- Work closely with internal teams, including marketing, product development, finantial and logistics, to meet client needs. -
Key Account Manager - Food & Convenience AccountsNos Sgps Apr 2023 - Sep 2024Porto, Portugal• Manage multiple modern retail partner accounts;• Identify new business partners and new channel growth strategies;• Create and negotiate business proposals; • Develop tools for tracking commercial activity and analyzing KPIs;• Monitor and manage cross-functional internal projects; • Manage key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.
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Area Manager & Channel Develop And SupportNos Sgps Jun 2022 - Mar 2023Porto• Development of tools for tracking commercial activity and analyzing KPIs;• Monitoring and management of cross-functional internal projects; • Generated monthly and annual sales reports to determine growth and areas requiring improvement.• Monitored sales team performance and provided training to help reach targets.• Created professional sales presentations to creatively communicate product quality and market comparisons.• Tracking and management of a multi-operator store portfolio, including regular sales force training, monitoring of brand image in stores, and process compliance;• Developed continuous channel improvement projects, supported by indicator analysis;• Analysed and created channel activity and performance reports, supported by Excel databases.
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Retail Area ManagerNos Sgps Oct 2019 - Jun 2022Porto E Região, Portugal• Monitoring and management of a portfolio of franchised stores, as well as support in managing business partners.• Regular coaching and conflict management for store owners, along with tracking their store and personal objectives.• Regular reports on store and store owner performance.• Development of continuous improvement projects, supported by indicator analysis.• Tracking and providing internal feedback regarding the operator's business (network expansion, mobile and fixed coverage, marketed products).• Analysis and creation of activity and performance reports, supported by Excel databases.
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Rcm - Retail Chain ManagerTorangis S.A. Jun 2018 - Oct 2019Porto E Região, Portugal(Position started at Mobimaque2 and transferred to Torangis S.A. in 2019)• Monitoring and management of a portfolio of franchised stores, as well as support in managing business partners.• Monitoring of store owners with regular coaching, conflict management, and tracking of store and store owner objectives.• Regular store and store owner performance reports.• Development of continuous improvement projects supported by indicator analysis. -
Quality ControllerSector Interactivo Sep 2017 - Jun 2018Porto E Região, PortugalConduct of telephone surveys and sales force control calls at each stage of the new customer onboarding process.Initiating and monitoring internal audits.Handling and recovering new enrollments.
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Sales AssistantNos Sgps Oct 2013 - Sep 2017Personalized customer service for individual and corporate clients, including account management and follow-up;Management of SME client portfolio.Promotion and sale of telecommunications products and services;Customer support in the post-sale service;Retention and management of complaints and expectations;Sending and receiving sales and post-sale stock;Support for the store management team;Coaching for trainee store employees;Daily team performance reports.
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Comercial D2DZon Multimédia Nov 2012 - Oct 2013AveiroProspect and acquisition of new clients;Continuous client follow-up and counseling;Management and document processing at the company's offices. -
Store AssistantSacoor Brothers Aug 2012 - Oct 2012Aveiro, Portugal -
Vice-PresidentFisua, Associação De Física Da Universidade De Aveiro Sep 2011 - Oct 2012AveiroDevelopment of activities aimed at both higher education and secondary education, related to the field of Physics.
Joana Silva Skills
Joana Silva Education Details
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18/20 -
I9Project5/5 -
Oceanography, Chemical And Physical -
Master DEventos, Relações Públicas E Marketing
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Oceanografia
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Colégio Paulo ViCiências E Tecnologias
Frequently Asked Questions about Joana Silva
What company does Joana Silva work for?
Joana Silva works for Nos Sgps
What is Joana Silva's role at the current company?
Joana Silva's current role is Key Account Management | Business Development | Sales Strategy & Growth.
What is Joana Silva's email address?
Joana Silva's email address is jo****@****ail.com
What is Joana Silva's direct phone number?
Joana Silva's direct phone number is +3519135*****
What schools did Joana Silva attend?
Joana Silva attended Porto Executive Academy, I9project, Universidade De Aveiro, Master D, Universidade De Aveiro, Colégio Paulo Vi.
What are some of Joana Silva's interests?
Joana Silva has interest in Oceanografia, Viagens, Culinária, Telecomunicações, Campismo, Costura, Moda, Dança, Leitura, Teatro.
What skills is Joana Silva known for?
Joana Silva has skills like Microsoft Office, Teamwork, Matlab, Trabalho Em Equipe, Microsoft Excel, Microsoft Word, Pesquisa, Ecology, Environmental Science, Organization, Research, Ubuntu.
Who are Joana Silva's colleagues?
Joana Silva's colleagues are Paulo Campos, Sara De Sousa, Andre Mariano, Eduardo Pereira, Isabel Correia, Pedro Freitas, Bruno Costa.
Not the Joana Silva you were looking for?
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5bial.com, gmail.com, bial.com, gmail.com, gmail.com -
1darwin-labs.com -
Joana Silva
Lisbon Metropolitan Area -
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Joana Silva
Lisbon Metropolitan Area
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