Joana Graça Email & Phone Number

- Be a player/coach on an Implementation team who helps Roofr customers in implementing our product to maximize its impact on their business- Develop, train and manage a high-performing implementation team of 5- Partner with our Customer Success Managers to maintain a smooth transition in and out of the onboarding and implementation stage of the customer’s journey.- Manage key metrics that feed into team based goals around Product Adoption, churn, and advocacy- Help build and maintain a scalable customer onboarding journey to help drive adoption to our platform and value for our customers- Work with the other Revenue teams and the Product Teams to ensure a cohesive Roofr experience

- Be the primary point of contact for SMB in the roofing and trading industry (around 1000 accounts)- Identify & drive portfolio growth by continuous delivery of product value- Identify at-risk patterns. Increase retention by monitoring customer activity & proactively engaging with customers- Be a voice for the customer internally and help senior leadership understand retention risks including product and service concerns.- Successfully foster upsell & cross-selling opportunities by having the customer's best interest at heart.

Lisbon, Portugal

- Be the primary point of contact for stores in Traditional Restaurants, Fast Food & Take-Away, Sushi, Supermarket Small, and Fruits & Vegetable segments (around 900 SMB clients)- Identify at-risk patterns and create creative and scalable solutions to increase retention- Project Owner of the entire early retention flow for recently onboarded stores (drive portfolio growth, retention, and engagement)- Foster successful upsell opportunities in a very customer-centric way

Lisbon, Portugal

- Optimization of customer's journey and retention flow to reduce churn - Build strong long-term relationships using scalable communication tools to drive retention and engagement- Foster successful upsell, expansion, and referral opportunities.- Provide regular feedback to the sales team to improve the onboarding process and mentor our Post Sales Interns- Produce monthly reports to plan and scale improvement areas within our Post Sales Process

Lisbon, Portugal

- Personalized support to both national and foreign students in master's programs (around 1000 students from all over the globe)- Liaising with internal stakeholders and departments, especially academic directors to drive growth and implement new ideas and projects.- Optimization of students' journey to improve retention and customer experience

Lisbon, Portugal

- Input student application data and other academic records into the school’s database. Maintain permanent records for each student and handle the data with confidentiality. - Coordinate and administer program activities such as course registration, program documentation, information sessions, and graduation processing.- Direct students to the relevant program advisor for further program guidance.

Lisbon, Portugal

- Private English and Portuguese tutor to kids from all ages (6-17)- Collaborate effectively with parents and the organization to increase student performance- Facilitate problem-solving with a curious mind and critical thinking skills

Lisbon, Portugal

Lisbon, Portugal

- maintain up-to-date knowledge of current titles and changes in the market- undertaking bibliographic work using computer or print sources to identify and locate titles- paying and processing invoices- creating in-store and window displays- maintain commercial awareness, including identifying business and promotional opportunities- liaising with teaching and library staff on set texts in academic shops

Azambuja, Lisbon, Portugal

- Maintaining processing areas clean- Maintaining quality control- Following health and safety procedures

Bachelor Degree In Languages, Literature And Cultures, Foreign Languages And Literatures, General

Major in English studies.

Post Graduate Degree In Theory Of Literature, Literature

Purpose-Driven Business Course - Executive Education, Sustainability Studies