I am keenly focused on driving enterprise-wide success through proactive change management and comprehensive, strategic initiatives. I am able to promote exceptional across-the-board performance by revitalizing underperforming areas and capturing new opportunities for growth. My track record of success has been reinforced by recruiting high-caliber talent and encouraging professional growth at all levels. Confident I can deliver the same results with your organization, I invite you to review my resume in detail.I am an accomplished professional with more than 20+ years of experience administering overall operations pertaining to clinical processes while maintaining strict regulatory and statutory compliance. I am adept at establishing and implementing policies and procedures.I am also skilled at conducting quality assurance on department’s operations, including auditing on a weekly and monthly basis, formulating and reviewing operational reports and developing/implementing corrective actions aimed at improving processes and outcomes. I also have exceptional communication skills with proven success in strengthening collaborations with both internal/external stakeholders to ensure a smooth flow of operations.Furthermore, I offer essential intangibles such as an engaging and collaborative management style and clear foresight to navigate around potential operational risks. I look forward to expanding on my career history, professional development, and personal character so we can pursue this partnership in greater depth. Please feel free to contact me at your convenience.Contact me at jduffy116@gmail.com for any Administrator,Manager or Director positions.
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Practice ManagerValley Health SystemPearl River, Ny, Us -
Practice ManagerValley Health System Aug 2021 - PresentManage divisions of Urogynecology, Minimally Invasive Gynecologic Surgery and General Obstetrics and Gynecology. Oversee clinical practices for 14 providers and 35 direct reports. Conduct regularly scheduled meeting and daily huddles with Supervisors, Coordinators, and staff to develop procedures to maximize opportunities for performance and process improvement. Direct oversight of staff including recruiting and human resource management. Establish a culture of coaching and mentoring to facilitate continuous professional development. Responsible for overseeing divisional budgets and implementing cost effective measures. Key Achievements:• Implemented appropriate HRO tools to increase lab compliance by 45% to be consistently in the 95th percentile and increased copay compliance by 52% to be consistently in the 97th percentile. Leading all sites in Women’s Services.• Utilizing Press Ganey, increased quality and patient satisfaction. Scores consistently >95% evidencing a positive patient experience. Responds to issues in a timely manner and implementing remediation.• Constant KPI monitoring to decrease out of network referrals to <3%.• Implemented corrective action plans to mitigate code-related claims denials and rejections. Oversee all financial matters including daily monitoring of physician’s missing slips to achieve an average monthly compliance of 98% . -
Site Manager/Senior Manager Of Patient Financial ServicesColumbia University Irving Medical Center Aug 2015 - 2021During my role as Site Manager, I managed eight providers and all operations pertaining to clinical activities, including scheduling and allocating room for subspecialties. In this role I also delivered quality guidance to a team of ten direct reports in various aspects of business while fostering a collaborative and safe working environment. I also served as acting practice manager for division during manager's multiple, extended leaves. I complied with FPO policies and procedures while managing front desk revenue cycle processes. I administered overall marketing and outreach for Rockland location and physician.Key Achievements:-During first six months of implementation, increased collections of $450K by developing Patient Financial Advocacy Program.Managing three patient financial coordinators that covered four sites within the department.-Streamlined day-to-day business operations of Columbia Doctors practices, including Obstetrics and Gynecology, Urogynecology, Gynecology Oncology, and Ultrasound while serving as liaison between divisions, sites, and ancillary departments.-Transitioned as well as enhanced skill set of staff members regarding utilization of Allscripts Crown to Epic EMR through quality training.-Improved reliability and sustainability of equipment by repairing equipment on a timely basis. Identified and resolved operational issues as well as fulfilled physician's needs. -
Site ManagerE. 61 Street Service Corporation 2014 - 2015As Site Manager, I steered the overall human resources processes, including recruiting, employee relations, and performance appraisals aimed at enhancing organizational productivity. Responsible for managing overall practice operations of Columbia University, Department of Obstetrics and Gynecology ambulatory clinical site and space.Key Achievements:-Developed and implemented practice site procedures with a keen focus on optimizing workflow and maximizing revenue.-Ensured seamless practice operations of Obstetrics and Gynecology ambulatory clinical site department, including space, IT, and facilities.
Frequently Asked Questions about Joan Duffy
What company does Joan Duffy work for?
Joan Duffy works for Valley Health System
What is Joan Duffy's role at the current company?
Joan Duffy's current role is Practice Manager.
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