Joanie Newman Email and Phone Number

•Oversee the procurement of goods and services to meet site/program requirements•Oversee MRP planning activities•Manage supply chain risks•Monitor departmental metrics•Supervise outsourcing activities•Act as the SAP Business Process Lead for Supply•Work with other department leads to develop sound supply chain strategies•Perform corrective actions for internal departmental concerns/performance issues and external supply base•Review and analyze material shortages•Perform cost analysis•Inventory control and reduction initiatives

•Organize/manage internal site projects•Develop/Implement site business strategy & goals•Develop dept. KPIs, PEARs, & project lists in support of the strategy •Perform rework & scrap trend analysis. Initiate/complete RCCA & failure analysis on product.•Act as Site ERP Coordinator – data validation/testing, troubleshooting, ERP/MRP projects, & assist with software implementation (i.e. EtQ and LN)•Create Value Stream Mapping (VSM) & evaluate/implement org. improvements/lean practices throughout the facility•Oversee systems regulating corrective actions, customer returns(RMAs)/complaints, supplier corrective actions (SCARs)•Assist with supply chain mgmt - quality standards & approvals•Oversee QA engineering, inspectors, cross-section, & test techs•Oversee internal audit program - mgmt/quality processes & procedures •Act as the head of the technical review board (TRB) to perform a risk assessment & process requirements of new builds)•Create, organize, & perform management reviews, & general employee training & awareness•Oversee employee training program•Oversee/complete the document changes for SOPs, WIs/MIs, etc. to align with process, regulatory, & cert. body requirements. •Maintain standards & criteria for inspection/testing •Communicate with sales, engineering, production, & mgmt on a daily basis regarding quality issues impacting schedules & customer relations•Monitor customer expectations, perceptions, & satisfaction through communication with sales/ mgmt. & analyze statistical trends•Assist with EHS related projects (i.e. Contingency/EAP plans & Business continuity plans)•Interview, hire, & assist with employee recruitment/on-boarding at Galax site•Assist with development & management of financial, IT, & capital budgets•Evaluate capability & equip. needs due to change in the market, customer base, & org. requirements.•Maintain company certification for AS9100:ISO 9001 & UL. Act as the management rep during facility audits & inspections.

•Oversee quality systems relating to corrective/preventive actions, customer returns and complaints (RMAs), supplier corrective actions (SCARs), and yield and scrap trend analysis. •Oversee quality inspectors, cross-section, and test technicians. •Oversee, schedule, and perform internal audits on processes and procedures •Responsible for organizing and recording results for TRB/MRB meetings and management review •Maintain training records and certifications for all employees•Overseeing PM and calibration schedule for facility equipment and tools•Maintain standards and criteria for inspection and testing on various product types. Perform failure analysis on product.•Oversee and complete the document change process for SOPs, work instructions, forms, and checklist. •Communicate and interact with sales, engineering, production, and management on a daily basis concerning quality issues that may impact schedules and customer relations.•Assist in the management of supply chain quality standards and approvals.•Monitor customer satisfaction and customer perceptions through close communication with Moog internal sales and management and analyze statistical survey trends.•Evaluate capabilities and equipment requirements and make recommendations to maintain and achieve technological advances given changes in the market, in the customer base, and to organizational requirements.•Monitor customer expectations and satisfaction through quality metrics such as OTS, RMAs, supplier quality issues, customer feedback, and sales trends. •Maintain company certification requirements for AS9100 and UL. Act as the quality representative for Moog-Galax during facility audits and inspections. •Organize and oversee weekly material review board (MRB). Initiate, delegate, and follow-up on CAPAs, ECOs, PCOs, and document change requirements. •Act as the head of the technical review board (TRB) to perform a risk assessment and process requirement overview of new designs.

Oversee Sales, Production Planning, Purchasing, Shipping & Receiving DepartmentsReview RFQ requirements, drawings, BOMs, & customer specifications. Review pricing and provide formal quotes for fabrication of PCBs and assemblies. Perform risk assessmentsCoordinate trade compliance for Galax facilityPerform training with employees, & helped maintain training records and certification for Moog employees Interviewing, hiring, performing appraisals, wage increases & disciplinary actions Perform new employee orientation- and other HR related activities Assist Operations Manager with preparation of annual budgets P & L analysis – cost analysis & time studiesDevelop advertising literature/ Attend trade showsAssist Operations Manager with various projects and system enhancements for lean initiativesCertified Internal AuditorInventory management through the use of Baan ERP/MRP Trouble-shoot Baan related problems with sales orders, production orders, BOMs, routings, item setup and costing on a daily basisAssist in scheduling activities for both Crossroads & Galax main facilityAssisted Operations Manager with initial ISO9001 certification & continued maintenance of this system.Assisted Quality Manager in gaining & maintaining AS9100 certification. Coordinate with other colleagues to ensure compliance with ISO / AS9100 requirementsAssist with RMAs, Customer Feedback Analysis, CARs, root cause analysis, ECOs, SCARS, Yield Analysis, PPM analysis, QHT review, management review meetings, development of PEARs, & quality audits with AS9100, IS9001, and Military auditorsDevelop documentation (SOPs), forms, & checklists for areas of responsibility Assist in maintaining document control through the use of DCFs and review of document changes for all other areas of the plant Assist purchasing with the maintenance of Quality Supplier Approvals (AVL), standards, & documentationMember of the Technical Review Board & Material Review Board (scrap analysis)

Review RFQ requirements, drawings, and customer specifications. Review pricing and provide formal quotes.VMI / Kanban managementCustomer ServiceSales order entry / Order Acknowledgement / Order releaseAssist Operations Manager with projects and PowerPoint presentationsCompleted reports concerning quote activity, sales revenue, sales representative commissionsPerformed customer surveys and feedback analysisCreated new marketing materialsPerformed time and cost studies and analysis

Oversee daily operations and property maintenanceSupervised up to 10 employeesPerformed audits of records, charts, and various documents to ensure statutory compliance and proper posting of patient treatment.Reconcile patient accountsJustified and Filed Medicaid authorizationsDeveloped training programs, documentation, and performed hands on training with employees Trained other Business Managers employed by Ocean DentalPerformed appraisals, wage Increases, and disciplinary actionsPrepared weekly employee schedulesMaintained good morale through employee recognition programsOversaw team meetings with doctors and staffDuplicate and develop X-RaysPurchase dental supplies and equipmentBreakdown/setup of rooms / restocked rooms with instruments and materialsSterilize instruments and dental equipment / Oil and autoclave hand pieces

Ran checks for garnishments and customer rebates1099 ProcessingReviewed G/L codes for Accuracy and Consistency and recoding where necessaryMaintained W-9, Fed Tax ID information for all accounts

Developed documentation for sales and shippingPerformed daily accounting reports, weekly and monthly revenue reports, and sales activityCustomer serviceProvided customer quotesReleased customer orders and generated applicable paperworkTime studies and analysisCreated fliers for advertisement and distribution to customersOn-time delivery reports, charts, and statisticsPackaged and shipped product to customers

Oversaw the daily operations and property maintenance/Maintained franchise and management requirementsSupervised up to 25 employeesFacilitated the opening of the Fairfield Inn property from start to finishPerformed weekly inspections of property and employee performance Maintained property records for management inspections, fire regulations, and developed manuals for scheduled monthly, quarterly, and annual taskDirectly involved in hotel audits performed by hotel franchise (Marriott / Choice Hotels)Reviewed and responded to customer satisfaction surveys; Complaint resolution - Guest compensationPurchased hotel supplies / performed inventory Recruiting, Interviewing, Hiring, and Termination of EmployeesPerformed Appraisals, Wage Increases, and Disciplinary ActionsDeveloped Training Programs and documentation (work instructions) and performed hands on training with employees Maintained good morale through employee recognition programsMaintained Employee Records, I-9, Discipline and Absenteeism recordsDeveloped Job Descriptions Trained opening staff in Hillsville, VA and Mooresville, VA for the Fairfield Inn, Trained Management staffPerformed local market assessments / Selected avenues for hotel advertisementGroup sales / Price quotesDeveloped price structure and yield managementDeposits / Managing and reconciling petty cash expendituresReconciled guest Folios Prepared annual budgets