Joan Johnson Email & Phone Number

Mahway, New Jersey

•• Actively participated in Van Stock control process to physically and systematically process stock transfer orders from van stock to 3PL Logistic warehouse• Create Service Orders for internal technicians to document their service activity• Ensure timely shipment and tracking of all returns, communicate status to all involved• Process hospital medical equipment returns; surgical tables, lights, heart, and lung• Process returns/deliveries from sales associates loaner/demo equipment• Internalize all returns to proper designated blocked or allocated locations• Keep Excel internal records of processed medical recalls or complaints• Process and coordinate demo, rental, trial, and evaluation activity including shipments, returns and fixed asset movement transactions in the SAP system. • Schedule both outbound and inbound deliveries, including the shipment of reusable crates. • Coordinate the return of demo products for re-sale. • Follow-up on the overdue demo, rental, trial, and evaluation agreements.• Update and maintain demo, rental, trial, and evaluation of tracing reports. • Coordinate and process Trade Show equipment shipments and returns.• Coordinate all rental shipments from warehouse, Menlo or remote locations (i.e. Flash)• Track and follow-up to ensure timely return of rental equipment to the warehouse.• Work closely with Service to ensure rental billings are completed.• Ensure that rental inventory and demo inventory is properly rotated and serviced in accordance with manufacturer guidelines.• Develop solutions to help reduce Demo Inventory. • Update weekly production schedule to reflect all pending trial requests, rework orders and ship dates. • Reconciles inventory discrepancies. • Coordinate the replenishment of Demo products.

Palisades, Ny

Nanuet, New York 19054

Orangeburg, Ny 10962

• Guarantee positive customer experiences and resolve all customer complaints• Developed reputation as an efficient service provider with high levels of accuracy• Communicate with Sr. Customer Operation Associate regarding order availability, future inventory and special orders• Cross –train and provide back-up for other customer operation associates when needed• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently • Promptly responded to general inquiries from team members or managers via in-house mail, e-mail or fax• Process, review and bill Direct Import wine invoices• Support, maintain and monitor newly launched wine Electronic Data Interchange(EDI) system for the states of Florida and California during Year End Push• Support wine conversion from collect to delivered freight• Supported French Agency brands run outs• Run ad-hoc reports when requested• Experience with SAP system and EDI orders.

P• Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing updated information as needed• Recommended, selected and helped locate product or products based on customer requests• Generated a loyal clientele , elevated my customer experience , expanded my working relationship with the sales team and spent time in the field during a work with / ride along • Assisted customers with any product complaints and returns• Received several positive acknowledgements for my level of dedication to excellent customer service• Manually processed 8-9 million dollars worth of orders annually