Joan Judd Email & Phone Number

-Maximized the sale of individual health products through determining suitability and eligibility. Explained benefits of appropriate coverage, accurately responded to questions and successfully assisted with the application process.-Completed daily outbound follow-up calls on sales leads. Worked sale from first call to close.-Recognized as a top sales leader for generating leads and new sales from 2002-2009; awarded top sales representative for 2004 and 2005.-Exceeded team goal by 40% for 2006 sales year. -Led effort to implement paperless product material delivery to clients resulting in significant savings due to decreasing need for outside vendor.-Maintained current enrollment/retention by recommending alternative plans to lower premium. -Identified as individual product subject matter expert throughout the company and expert researcher in my department for vague benefits. Assisted colleagues and management with challenging clients and situations. Deescalated conflicts through objective and compassionate problem-solving. -Delivered sales presentations to small and large groups and/or individuals.-Represented company at outside sales events including Minority Business Awards, State Fair, Cinco de Mayo, benefit fairs with numerous universities, agent forums.

-Performed due diligence underwriting for prospective Small Employer Groups by researching/confirming eligibility, participation and compliance. Compiled required information to receive a Small Group offer of coverage.-Served as trainer/mentor for new Service Representatives entering Underwriting department.-Acted as internal auditor to department to ensure consistency and accuracy.-Chosen to serve as table representative for Underwriting at agent forums/sales events