Joan Krawchik Email & Phone Number

Responsible for the integration of acquisitions into the business processes, systems, and culture of the company. I work with enterprise-wide teams of business leaders, that aim to streamline operations, consolidate resources, and maximize synergies between the two organizations to achieve strategic objectives. This includes:Strategy Development: Develop integration strategies that align with company objectives and vision. Collaborate with senior leadership to define integration goals and success metrics. Project Planning/Execution: Create detailed integration plans, including timelines, resource allocation and milestones. Lead cross-functional teams and manage project execution to meet integration deadlines. Monitor progress and mitigate risks to ensure a successful integration process.Communication and Stakeholder Manager. Act as a liaison between the acquiring company and the integration team. Communicate integration progress and updates to all stakeholders, including employees, management, and external partners. Address concerns and provide support to employees affected by the integration.Cultural Integration: Promote a positive and inclusive culture during the integration process. Develop strategies to merge company cultures and foster a cohesive work environment.Documentation and Reporting: Maintain comprehensive documentation of integration activities and outcomes. Provide regular reports and updates to senior management and stakeholders.

Global

I drive change management initiatives aimed at improving operations cross-functionally across a $3 billion enterprise with 9 team-member direct oversight. I love bringing my knowledge from both the internal operational side and the client facing side together to give a rounded view of pain-points and outdated processes in order to provide sound solutions to the enterprise.The best part of my work is breaking down silos. I help teams see how their position or department is just one piece of the puzzle. Combined with adding tools and processes within sales the organization with 500+ sales team members, and the end result is increased productivity and close rates to boost revenues. I also harness data mined from the company CRM to provide business intelligence into customer spend and focus sales operations onto high-yield activities. *Transitioned $500 million annual revenue division into larger organization with minimal disruption and zero client loss; added sales operations stability when internal company underwent dissolution and began bleeding talent.*Onboarded 100+ international team members and produced unified sales process which synchronized and standardized sales data and reporting; added global buying power. *Consolidated 3 distinct selling organizations within company into 1 sales process; standardized CRM processes, sales, and reporting systems to improve data insights / reporting for 3 organizations to drive informed decision making.*Lessened financial impact of sudden event cancellations caused by COVID-19; set up clear SOPs on handling cancellations, harnessed CRM system to track lost revenues, and used dashboards / custom reports to focus teams on “at risk” accounts.

I was originally recruited to this company to assist in opening their new Seattle office servicing a large corporate client, which has since grown into delivering $65 million in revenue; progressively promoted for leading scaling of services and operations to match account’s rapid growth.

Greater Seattle Area

In this role, I oversaw daily business activities of 50 employees and $15 million annual operating budget. This position exposed me to the inner workings from a corporate level as I led business functions, trained division heads, managed budgets, developed strategic plans, and communicated business goals. From this experience, I feel that my knowledge greatly expanded from an internal leadership level.The work also meant that I had to allocate budget resources, set policies, contain operational costs, and ensure top-notch customer service delivery by staff. Previously, I had managed very large event budgets but this was brand new to me, and I gained a great knowledge of running a P&L statement. As the general manager, I was also constantly seeking out ways to introduce process improvements throughout operations, vendor relations, and financial management. I produced reports sent to the corporate office, acted as key contact for top client accounts for any escalations, and set staff and account KPIs. *Led internal sales operations shift that produced $65 million in annual revenues (2019); scaled services to handle large corporate programs by recalibrating processes, budgets, and communications to move nimbly through internal systems.

Greater Seattle Area

I requested this position as a stretch assignment based on my hands-on client and employee interactions. This was an opportunity to translate my ability to take my experience in working with this client and training to mentor new people on how to be successful. I was seen by both the client and the staff as the “expert in the field.”In this position, I helped manage financial operations to provide more accurate reflection of current status, where to strategically direct corporate budget, and provide improved transparency. With this information, I strategically advised leaders on forecasts, budgets and staff levels while interfacing between corporate initiatives and front-line team members.*Introduced Service Level Agreements (SLAs) and reporting structure cementing successful Fortune 100 client partnership; concentrated on areas where company needed to increase client services, and model was used enterprise-wide.

Greater Seattle Area

I led a 10-person team that produced $25+ million in annual revenue via 50 programs / year, ranging from small portable exhibit programs to high-touch corporate events. Despite our very heavy project load, I not only maintained my client interactions but also mentored the current staff.It was during this time I saw very clearly how relationships are key to success. With such a hands-on role working with clients, I learned how you must have the ability to gain the trust of both your clients and internal partners by demonstrating that you have their best interests at heart.During my tenure in this position, I developed work streams to produce high-end client events that are still used by the company today. Coordinated team assignments, performance management, and scheduling while still maintaining program workload exceeding $15 million annually. I also acted as a key operational liaison for client programs and intervened to resolve any client escalations.*Delivered $30 million in revenues to company by standardizing protocols and managing ~3,000 branding opportunities (from ideation through delivery) for multiple annual events.

Greater Seattle Area

Responsible for the sale and execution of corporate events ranging in size from 200ppl - 15,000ppl. Act as single point of contact for the customer into the entire Freeman system. This includes creative, design, labor, operations, finance, executive leadership and more.Consult, advise and develop event logistical strategies with marketing client and disseminate all information to ensure flawless execution. Worked closely with all vendors including facilities, transportation, security, IT, F&B, etc...Main client: Microsoft

Education record

Education record