Joan M. Prendergast Email & Phone Number

New York, United States

Elite Customer Service Ambassador~ Obituary Writer ● Successfully managing all obituary and editorials for 20% of all Newsday media for New York● Managing/executing several projects while mentoring over 10 associates● A sounding board for executive management to develop and design elite customer experiences● Supporting role execution to stem associate attrition and deliver brand defining services● Readying several teams for a dynamic financial, cultural, and community transformation

Massapequa, New York

Dispatcher ~ Customer Representative ~ Business Specialist ● Effectively and proactively addressed all customer issues on Long Island● Successfully lead and helped managed a large crew of technicians● Launched a full-service program saving hundreds of man hours and revenue across the company

New Hyde Park

Project Concierge ~ On- Site Coordinator ● Successfully launched groundbreaking project for entire new build of patient care● Trained and mentored over 6 agents in satisfaction and empathy driven client care● Transformed new revolutionary patient care system increasing positive feedback and surveys● Successfully helped the patient center to seamless triage and transport for empathy driven care

New Hyde Park, New York

• Experience in a fast paced call center managing 60-80 inbound/outbound calls daily• Documenting client needs while efficiently coordinating with cross functional teams in a variety of departments within the company• Involved with e-mail, fax, invoices, proposals, and billing

Lindenhurst, New York

• Sales oriented role involving Scooters & Power Chairs• Responsible for understanding client’s unique problem & determine best fit for their needs• Heavily involved in the process of sharing knowledge, needs assessment, presentation, close, and follow-up with client

Plainview, New York

• Coordinated with cross-functional teams to ensure proper aid and supplies for 45+ patients released daily• Created cost efficient reports that eliminated excess supplies which ensured spend was used in the most resourceful manner

Jericho, New York

• Able to obtain knowledge of 100+ Travel Insurance Policies • Presented customers with the utmost accurate information and knowledge

Jfk & Laguardia Airport, Delta Airlines Shuttle

• Highest level of customer service with great attention to detail and listening skills• Generated and exceeded $200K/month in revenue selling Crown Room Memberships and Airline tickets• Managed kiosks while training and instructing customers how to operate self-service technology• Utilized Delta Computer Systems to secure terminals and multi-task in a fast paced environment