Joan Murcia Email & Phone Number

San Francisco Bay Area

● Provide PC & Mac setup, support and services to end-users for hardware and software issues. Responsible for resolving service requests as well as meeting end-user satisfaction and continuous service delivery demands. Responsible for computer workstations set up, configuration and related peripherals on the PPI network.● Diagnose and resolve hardware and software incidents for PC and Mac, including operating systems and across a range of enterprise software applications.● Provide… Show more ● Provide PC & Mac setup, support and services to end-users for hardware and software issues. Responsible for resolving service requests as well as meeting end-user satisfaction and continuous service delivery demands. Responsible for computer workstations set up, configuration and related peripherals on the PPI network.● Diagnose and resolve hardware and software incidents for PC and Mac, including operating systems and across a range of enterprise software applications.● Provide direct technical support including assistance for maintaining all hardware/software, and troubleshooting Mac & PC problems in a timely manner.● Setup and install hardware and IT equipment, including computer workstations and related peripherals.● Provide PC & Mac support in a large network environment, supporting IT personnel and end-user operational requirements.● Install software applications and software updates, and ensure compatibility for computer workstations and networks. Show less

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets, and printers.• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.• Perform Install/Move/Add or Change (IMAC) activities.• Perform all assigned desk-side support activities• Meet - established… Show more • Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets, and printers.• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.• Perform Install/Move/Add or Change (IMAC) activities.• Perform all assigned desk-side support activities• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Show less

San Francisco Bay Area

• Provide PC setup, support and services to end-users for hardware and software issues. Responsible for resolving service requests as well as meeting end-user satisfaction and continuous service delivery demands. Responsible for computer workstations set up, configuration and related peripherals on the PPI network.• Diagnose and resolve hardware and software incidents, including operating systems (Windows 7, 10) and across a range of enterprise software applications.• Provide direct… Show more • Provide PC setup, support and services to end-users for hardware and software issues. Responsible for resolving service requests as well as meeting end-user satisfaction and continuous service delivery demands. Responsible for computer workstations set up, configuration and related peripherals on the PPI network.• Diagnose and resolve hardware and software incidents, including operating systems (Windows 7, 10) and across a range of enterprise software applications.• Provide direct technical support including assistance for maintaining all hardware/software, and troubleshooting PC problems in a timely manner.• Setup and install hardware and IT equipment, including computer workstations and related peripherals.• Provide PC support in a large network environment, supporting IT personnel and end-user operational requirements.• Install software applications and software updates, and ensure compatibility for computer workstations and networks. Show less

San Francisco Bay Area

• Provide high quality and time-efficient training for a variety of computer, communication, and vocational skills essential to be competitive in today's job market and to enhance career trajectories.• Offsite training and instructor-led courses, providing a flexible learning environment with an emphasis on the use of computer and multimedia learning tools.• Equip and/or update students with skills vital to their success in their new chosen career paths.• Support first-time entrants… Show more • Provide high quality and time-efficient training for a variety of computer, communication, and vocational skills essential to be competitive in today's job market and to enhance career trajectories.• Offsite training and instructor-led courses, providing a flexible learning environment with an emphasis on the use of computer and multimedia learning tools.• Equip and/or update students with skills vital to their success in their new chosen career paths.• Support first-time entrants to the job market and those wishing to accelerate their career advancement.• Set up and provide computer maintenance for computers, printers and other peripheral equipment belonging to a site and perform intermediate level troubleshooting functions.• Install memory, install and configure software; i.e., Network Client, email client, anti-virus software.• Configure workstations for access to network databases. Create student users and manage student access. Show less

Civic Center Plaza, Richmond, Ca 94804

Working with the City of Richmond and the University of Portland developing Literacy for Every Adult Program (LEAP), as a consequence of finishing the course the program provides them with Laptops and Desktop. I was in charge of providing training to adults in the use of computers, furthermore, troubleshooting and repair those devices on a daily bases. LEAP's purpose is to help adults develop the skills and confidence they need to achieve their individual goals.

312 9Th St, Richmond, Ca 94801

Managed the IT department of a small nonprofit organization. Provided training and education on networking and security in a work environment. Worked with legacy equipment, as well as, cutting-edge technology.

San Francisco Bay Area

Supervised bar staff, ensuring adherence to service standards. Oversaw proper execution of closing duties. Initiated cost-saving measures, including monitoring, pours. Ensured bartender compliance with regulations and laws. Set objectives and targets for beverage units/bar. Set, monitored, and controlled budget for beverage unit/bar. Assessed staffing needs and recruits new employees. Assessed team development needs and trained/coached staff. Scheduled staff aligning available resources with… Show more Supervised bar staff, ensuring adherence to service standards. Oversaw proper execution of closing duties. Initiated cost-saving measures, including monitoring, pours. Ensured bartender compliance with regulations and laws. Set objectives and targets for beverage units/bar. Set, monitored, and controlled budget for beverage unit/bar. Assessed staffing needs and recruits new employees. Assessed team development needs and trained/coached staff. Scheduled staff aligning available resources with coverage needs, adhering closely to labor regulations. Communicated and enforced company policy, standards, and procedures. Oversaw preparation and presentation of beverages to meet set standards. Promptly resolved customer complaints and concerns. Enforced accurate cash management procedures, including completion of required paperwork. Oversaw stock control; monitored and ordered supplies. Liaised with suppliers, vendors, and sales representatives and procured supplies on best possible terms. Received deliveries, checking in all stock and reconciling documents. Coordinated bar display to maximize functionality and attractiveness. Organized promotional activities. Show less

El Salvador

• Directed and assisted passengers in emergency procedures, such as evacuating a plane following an emergency landing.• Announced and demonstrated safety and emergency procedures, such as the oxygen masks, seat belts and life jackets.• Administered first aid to passengers in distress.• Determined special assistance needs of passengers such as children, the elderly or disabled persons.• Responsible for the passenger cabin and the airline in-flight crew, be the third in command in… Show more • Directed and assisted passengers in emergency procedures, such as evacuating a plane following an emergency landing.• Announced and demonstrated safety and emergency procedures, such as the oxygen masks, seat belts and life jackets.• Administered first aid to passengers in distress.• Determined special assistance needs of passengers such as children, the elderly or disabled persons.• Responsible for the passenger cabin and the airline in-flight crew, be the third in command in the airplane. Show less

A+ Technician, Technical Support Specialist

A+ Technician

Computer Science

Computer Science, Computer Science

Computer Science