Joann Mcintyre Email and Phone Number

Provided detail education in Computer Lab. Substituted for Teachers when absent. Created lesson plans for classroom studies. Supported Dell Desktops and Mac laptops. Processed all trouble tickets for the schools LAN. Repaired LAN signal with the routers and switches. Instructed students to research standards and word processing in the computer lab. Repaired all first tier hardware issues.

Provide 100% of phone support for desktop applications to internal/remote users using the following Helpdesk and desktop support. Provided support for over 2,500 users. Responsible for providing over the phone technical support (including answering hardware and software questions and providing resolutions Answer over 80 calls a day Able to diagnose technical issues and resolve it 90% of the time. Escalated calls to desktop the 2 tier of support. Dispatched techs for resolutions for client's issues that may arise at several county hospital locations. Educate users about HIPPA directives. Used Active Directory to setup and manage user accounts plus reset passwords. Used Magic software to track users issues internally and with an outside vendor. Used Dameware and Shadow remote software to login to user computer. Maintained a signal for Cisco routers and switches. Handle Lexmark and HP Printer issues. Configure and install wide range of software for the sight. Dealt with Blackberries on the hospital network.

Provide 100% of floor support. Process Vantive and Remedy software trouble tickets for users issues. Provided support for 325 users. Dispatched tickets for resolutions for any client's issues that may arise at several different locations. Completed and detail conversion of New OP for the entire site. Handle Lexmark and HP Printer hardware issues. Dealt with Compaq Desktops and Dell Laptops with docking stations. Troubleshooted several types of software with manufactures on website. Dealt with Palm Pilot with additional hardware. Worked Lotus notes email.