Joann Mcintyre Email and Phone Number

Facilitated organizational change in support of agile bast practices and tools.• Created an Agile Adoption Roadmap to support leadership’s vision of a digital transformation for Operations and Infrastructure, Business Systems and EPC (Engineering, Procurement and Construction) Systems. • Defined and leveraged OKRs as a way of bringing visibility and traceability to the Agile Adoption Objective and the expected results. • Applied the ADKAR model to drive effective organizational change.• Established best agile practices using kanban and flow metrics for teams working on NERC CIP (Cyber Security) compliance and the implementation of Enterprise SCADA control and monitoring systems. • Established best agile practices using scrum to facilitate new development efforts to support an internally developed contract management system. • Configured and administrated Jira and Confluence to aide in the adoption of agile practices for both scrum and kanban teams. • Identified, trained, and coached agile champions within the organization to drive the agile mindset and the efficiencies of agile practices as part of the digital transformation initiative.

Trained, coached, and facilitated an organizational transformation to ensure the Executive Office of Immigration Review could respond quickly to government mandates.• Collaborated closely with the C-Suite to create and customize an Agile Transformation Roadmap used to drive contract deliverables.• Defined and leveraged OKRs as a way of bringing visibility and traceability to the Agile Transformation objectives and the expected results. • Applied the ADKAR model to drive effective organizational change.• Trained and mentor executive leadership to adopt their role in the transformation initiative.• Conducted Value Stream Mapping to facilitate the removal of silos so leadership could realign and right size delivery teams with the portfolio.• Co-facilitated SAFe® training for Product Managers, Product Owners, SAFe® for Government and Lean Portfolio Management.• Created Agile Maturity Assessments used to identify focus areas for training and coaching.• Created and facilitated Agile workshops for multiple scrums teams, an RTE and an Agile PMO.• Mentored, coached, and actively lead Agile teams, an RTE and stakeholders through two cycles of PI Planning and PI Execution, and PI closure.• Created standard dashboards and queries which provided visibility into teams’ performance and the product delivery health and status.• Partnered with government PMO to ensure agile best practices were well documented as a handoff after the coaching team exited the contract.

Established and led an Agile Enablement Office to support an organizational shift from waterfall to agile development practices.• Optimized the effectiveness of the Business Unit and Agile Teams by coaching, educating, and mentoring organizational leaders and teams adopting Agile methodologies and practices.• Designed course materials used by coaching staff to facilitate training of Scrum Teams, Product Owners, Product Managers and Technical Managers.• Developed content and facilitated monthly lunch and learn sessions.• Conducted team level agile maturity assessments and tailored coaching and mentoring activities to drive effective and consistent practices.• Mentored, coached, and actively lead Agile teams through Sprint planning, Daily Standup, Sprint Demos, Sprint Retrospective, and all aspects of gathering team metrics, removing impediments, and delivering value using a DevOps process.

Leveraged the Scaled Agile Framework to coach and lead full stack development teams for several revenue generating portfolios including The Customer Experience Portal, and Residential Electric Vehicle Chargers, and Smart Meters.• Facilitated and coached all team level scrum events (Backlog Refinement, Sprint Planning, Daily Standup, Sprint Demo and Sprint Retrospective.)• Coached and facilitated team level activities through multiple PI Planning, and PI Execution and PI Closure cycles.• Gathered relevant quantitative and qualitative metrics at the team level and at the ART level.• Supported and collaborated with Product Owners on API design patterns and the creation of User Stories ensuring the “Definition of Ready” and “Definition of Done” were documented clearly and concisely.• Maintained backlog board ensuring each User Story aligned with committed Features. • Proactively managed impediments, risks and dependencies until resolved.• Conducted agile maturity assessments and maintained a continuous improvement roadmap.• Coached and mentored Agile best practices to multiple agile delivery teams.• Contributing member of the LACE (Lean Agile Center of Excellence).• Coached and trained teams on the use of Jira, Jira Align, and Confluence.

Staffed, onboarded, managed and coached Agile teams composed of a Product Owners, Scrum Masters, Full Stack Developers and Testers tasked to develop and support a large-scale mission critical government hosted enterprise application.• Formed and led a LACE (Lean Agile Center of Excellence).• Conducted formal “SAFe® for Teams” and “SAFe® Product Manage/Product Owner” certification training.• Coached Product Managers and Product Owners on Agile best practices including, SMART goals, “Definition of Ready”, “Definition of Done” and WSJF. • Engaged directly with customers for Pre-PI Planning and PI Planning activities thus enabling the organization to deliver continuous value to the customer.• Integrated a combination of ITIL Service Lifecycle Management, Scrum and Kanban to continually improve and enhancements to deployed feature sets. • Developed quantitative and qualitative metrics to establish a predictive deployment cadence for fixes and enhanced capabilities.• Established project collaboration spaces and repositories (Jira/Confluence).• Facilitated meetings with internal and external executive leadership on a weekly basis to ensure alignment of shared vision.

Program managed all phases of the Product Life Cycle including New Product Introduction (NPI), Sustaining, and End-of-Life for racked storage solutions comprised of software, firmware and hardware.• Used effective leadership and team building skills to guide diverse cross-disciplinary teams through the planning, execution and deployment resulting in $250 million of generated revenue.• Actively participated in PMO initiatives to standardize SOPs (Standard Operating Procedures) and standard tools to support a shift from Waterfall to Agile.• Led an initiative to move from a Waterfall Framework to an Agile Framework thus reducing product deployments from 18 months to six months, creating a consistent revenue stream.• Designed and implemented a standard operating process for quarterly patch delivery improving quality as well as customer confidence and satisfaction.• Scheduled and facilitated weekly checkpoint reviews with Product Management, Software Development, Platform Development, Quality and Test, Technical Services, Customer Support and Supply Chain to monitor progress, identify risks and issues, and remove obstacles.• Collaborated with Technical Services and Supply Chain PMs on all End-Of-Life activities ensuring all product and service SKUs were phased out per plan.• Assessed and managed all costs (infrastructure, resources, licensing fees, and support) associated with each program.