Joanna C. Email & Phone Number

Internal transfer + promotion.Supporting the Technical Operations and Services team under the Global Security Systems and Technology (GSST) pillar to deliver comprehensive, innovative and inclusive tech solutions. Also acted as an Access Control Specialist.Highlight(s):- 2023 Leadership Development Program AlumnaAcknowledgement(s):- Photograph selected for the "Photo Collection of Locations - Capture the Beauty" contest; image is framed and displayed @HQ.

Remote

Coordinating cross-functional Access Risk Management (ARM) projects from outline to implementation through cross-functional meeting minutes and Asana Board project tracking. Supporting the Global Security Intelligence & Investigations (GSII) pillar with physical security risk assessments and evaluations. Consulting high impact ideas by applying strong analytical skills and industry knowledge to support complex business decisions and initiatives for GSII. Designing and formalizing roadmaps and… Show more Coordinating cross-functional Access Risk Management (ARM) projects from outline to implementation through cross-functional meeting minutes and Asana Board project tracking. Supporting the Global Security Intelligence & Investigations (GSII) pillar with physical security risk assessments and evaluations. Consulting high impact ideas by applying strong analytical skills and industry knowledge to support complex business decisions and initiatives for GSII. Designing and formalizing roadmaps and operational strategies to ensure that the Global Security team aligns with the business drivers of our key partners and stakeholders. Driving operational clarity and eliminating obsolete processes by revamping visual flowchart processes to support Standard Operating Procedures (SOPs). Show less

Key Roles & Accomplishments:• Managed fleet deployment orders for current and future hardware platforms for Google’s global Data Center Operations• Created & published rollout plans for Service Level Objective (SLO) implementation for complex machine build orders• Influenced operational policy governance and compliance by implementing regulations for constraint management guidelines on technical order delivery requests• Conducted gap and risk assessments to provide concrete… Show more Key Roles & Accomplishments:• Managed fleet deployment orders for current and future hardware platforms for Google’s global Data Center Operations• Created & published rollout plans for Service Level Objective (SLO) implementation for complex machine build orders• Influenced operational policy governance and compliance by implementing regulations for constraint management guidelines on technical order delivery requests• Conducted gap and risk assessments to provide concrete feedback and mitigate challenges to remediate data quality issues and optimize creative solutions to improve program performance such as building a dashboard via Google SQL to quantify impact• Developed process docs and flow charts on order placement feasibility via LucidChart application to help support the automated solution program 80T • Solidified stakeholder trust by ensuring priority and privacy measures are retained throughout the execution process• Managed cross-functional projects for major Product Areas (Cloud, YouTube, Ads, Search, etc) by defining work scope, identifying success criteria, communicating project milestones, and achieving on-time delivery• Postmortem documentation and Project/Program Management experienceMilestones:- 2018 Launch of Predictable Upgrades - 2019 Cloud HSM successfully launched in 10 Regions (Q2’19)- 2019 Beta launch of N2, GCE’s new generation of general-purpose VMs- 2019 GA launch of C2, GCE’s new family of Compute Optimized VMs (featured at Next’19 in Tokyo) ; https://cloud.google.com/blog/products/compute/expanding-virtual-machine-types-to-drive-performance-and-efficiency- 2019 Emerging Leader Program alumna Show less

Establish and maintain strong understanding of internal and external needs, facilitate discussions with appropriate stakeholders, and solicit feedback from end users, ensuring total issue resolution. Perform quality control audits for accuracy, completeness, and proper usage of data, resolve deviations, and communicate findings. Identify, address, and resolve deviations. Help build and employ automated and manual processes to monitor and address data quality issues, including outliers, missing… Show more Establish and maintain strong understanding of internal and external needs, facilitate discussions with appropriate stakeholders, and solicit feedback from end users, ensuring total issue resolution. Perform quality control audits for accuracy, completeness, and proper usage of data, resolve deviations, and communicate findings. Identify, address, and resolve deviations. Help build and employ automated and manual processes to monitor and address data quality issues, including outliers, missing values, duplicates, and errors as a part of the daily data updates. Produced standard and ad-hoc reports utilized by both cross-functional areas and business lines. Devise, examine, and maintain dashboard reports in Google Tools. Regularly collaborated with various teams to execute and optimize end-to-end performance and delivery.Key Roles & Accomplishments:• Led numerous projects including defining scope, plans, and deliverables while year-over-year (YOY) order growth increased nearly 32% and machine growth roughly 30%.• Achieved successful fulfillment of 1,700+ global infrastructure orders between 2013 and 2016. • Accomplished 90% Upgrades Program completion rate within committed horizon on a quarterly basis. • Increased Service Level Objective from 74% to 94% • Recommended and drove process, program, and tooling functions through User Acceptance Testing for Google Suite, ensuring the product meets business needs.• Evaluated processes and technologies, and performed revisions to increase productivity and efficiency.Mentions:* The Official Company Newsletter of Astreya | Issue 7, Nov 2015* The Official Company Newsletter of Astreya | Issue 15, Sept 2016* All-Hands Company Meeting - Astreyans in the Spotlight | May 2017 Show less

Served as a virtual assistant for a high-tech traveling senior executive. Performed online research, calendar management and coordination for global travel planning and accommodation per the executives needs.

Dr. Martin Luther King Jr. Library

Identified and processed purchase requisitions. Assisted dept staff with requests for new products and services and selection of approved vendors. Analyzed purchase history data to identify standardization and cost savings opportunities. Maintained vendor and item data in Financial Transaction Software program. Prepared reports including Purchase Orders, part number details, and lifecycle using Common Finance System and PeopleSoft Data Warehouse. Examined shipment contents and performed invoice… Show more Identified and processed purchase requisitions. Assisted dept staff with requests for new products and services and selection of approved vendors. Analyzed purchase history data to identify standardization and cost savings opportunities. Maintained vendor and item data in Financial Transaction Software program. Prepared reports including Purchase Orders, part number details, and lifecycle using Common Finance System and PeopleSoft Data Warehouse. Examined shipment contents and performed invoice audits. Compiled quarterly financial cost-share expense reports within a collective bargaining environment. Key Roles & Accomplishments:• Oversaw multiple tracking spreadsheets for financial data analysis utilizing Cognos reporting system.• Spearheaded contract approval process for services up to $500K.Awards:* Staff Olympics - "1st place in Volleyball" | Summer 2012 * Physical Activity Campaign & Challenge 'Thrive Across America' presented by Well U + Kaiser Permanente - "Most Logged Hours by an Individual" | Summer 2012 Show less

Developed and implemented procedures for determining advertising needs. Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Provided prompt, accurate, and friendly customer service. Collaborated with team to establish and meet marketing goals. Delivered marketing information regarding products and services to small and medium sized businesses in Silicon Valley. Key Roles &… Show more Developed and implemented procedures for determining advertising needs. Collected and analyzed data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Provided prompt, accurate, and friendly customer service. Collaborated with team to establish and meet marketing goals. Delivered marketing information regarding products and services to small and medium sized businesses in Silicon Valley. Key Roles & Accomplishments:• Administered and managed 150+ clients in account database Show less

Washington United Youth Center (Wuyc)

Instructed weekly Dance & Cardio Aerobics classes for underprivileged teens and adults to help empower, educate and support the importance of health and fitness.

Education record

A rigorous 5-month program focusing on top performers to help advance their professional development in leadership and management roles..

Education record

A rigorous 3-month program to prepare individual contributors for leadership/ managerial roles. The Emerging Leader Program is an intense.

Associate Of Science (A.S.), Business Marketing

Associate Of Science (A.S.), Business Management

Associate Of Science (A.S.), Business Entrepreneurship

Bachelor Of Science (B.S.), Business Administration With A Concentration In Human Resource Management

Activities and Societies: Member of the Society for Human Resource Management (SHRM) and Member of the Latino Business Student Association.