Joanna Conway

Joanna Conway Email and Phone Number

Pricing Delivery Administrator at John Lewis & Partnership @ John Lewis Partnership
london, england, united kingdom
Joanna Conway's Location
Towcester, England, United Kingdom, United Kingdom
About Joanna Conway

I have 19 years experience in the Retail Industry with the John Lewis Partnership. With over 5 years of those in positions with Recruitment as one of the main accountabilities from both sides (In-House within a Branch and Head Office). In my previous role as a Partner Coordination Manager, I was responsible for overseeing all in-house recruitment activities, including managing the pay budget and aligning hours effectively. This experience has equipped me with a deep understanding of the recruitment process and the ability to effectively manage resources to meet organisational goals. Additionally, in my time as a Talent Acquisition Coordinator working in the Head Office team, it has allowed me to gain valuable experience in end-to-end recruitment and onboarding processes on a larger business scale. Throughout my career, I have thrived in environments where communication is vital. I possess excellent interpersonal skills, allowing me to effectively collaborate with hiring managers, candidates, and other stakeholders. I am adept at building strong relationships and maintaining open lines of communication to ensure a smooth recruitment process. Furthermore, my proactive and organised approach enables me to handle multiple tasks simultaneously while maintaining attention to detail and meeting deadlines.

Joanna Conway's Current Company Details
John Lewis Partnership

John Lewis Partnership

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Pricing Delivery Administrator at John Lewis & Partnership
london, england, united kingdom
Employees:
25641
Joanna Conway Work Experience Details
  • John Lewis Partnership
    Pricing Delivery Administrator
    John Lewis Partnership Mar 2024 - Present
  • John Lewis Partnership
    Talent Acquisition Coordinator
    John Lewis Partnership Jul 2023 - Present
  • John Lewis Partnership
    Resourcing Administrator At John Lewis & Partnership
    John Lewis Partnership Jul 2022 - Present
  • John Lewis Partnership
    Partner Co-Ordination Manager
    John Lewis Partnership Jan 2017 - Present
    Ampthill, Bedfordshire, United Kingdom
    Please see job description in previous PCM role.I moved to Ampthill in order to gain more experience in the PCM role and challenge myself in a new environment around a new team. Due to changes within the Partnership within this role I have most recently been supporting the Branch with Change Management Training and helping non Management and Management Partners learn to cope with change more effectively. This includes creating and running Change Management training at non management and management level.
  • John Lewis Partnership
    Senior Customer Service Manager
    John Lewis Partnership Apr 2016 - Jan 2017
    Towcester, Northamptonshire, United Kingdom
    I was accountable for running the Customer Service section of the Branch. This included all food service counters, hospitality areas and Checkouts, Welcome Desk and cash office. This meant I have gained many technical skills and an in depth knowledge of health and safety compliance. I am highly skilled in dealing with customers and customer complaints both face to face and on the phone, and am very competent with conflict resolution. I was in charge of 3 assistant managers and 113 non management partners, this means that my time management, delegation and performance management skills developed to a very high level to ensure my section performed as it should and provided consistent exceptional customer service to our customers.
  • John Lewis Partnership
    Partner Co-Ordination Manager (Secondment)
    John Lewis Partnership Sep 2015 - Apr 2016
    Towcester, Northamptonshire, United Kingdom
    I covered a fellow Managers role for 6 months doing a personnel role in Branch. This including being accountable for all recruitment and in Branch training. Including running pre existing training packages as well as creating my own dependant on the needs of Partners and fellow Managers. As PCM I was also accountable for Pay budget phasing and ensuring the rest of the management team stuck to their pay budgets and held them to account if they failed to meet the agreed targets. As PCM I was also responsible for maintaining a good relationship between the community and branch, this included doing school visits to talk about the company, or to do CV training. As well as holding sessions for people sent from the Job centre to help coach them on interview techniques.
  • John Lewis Partnership
    Operational Section Manager
    John Lewis Partnership Jun 2013 - Sep 2015
    Milton Keynes, United Kingdom
    As Operations Section Manager I was accountable for ensuring that the Branch was able to trade legally. This means I was accountable for legal Health and Safety compliance and Risk Assessment completion. During this time I also completed my Duty Manager Training which meant that moving forward I was able to run the branch on my own in my Branch Managers absence which I started to do straight away.
  • John Lewis Partnership
    Assistant Section Manager (Various Roles)
    John Lewis Partnership Oct 2007 - Jun 2013
    Towcester/Milton Keynes
    Between 2007 and 2013 I worked in a number of ASM roles including Food Service, Customer Service and Replenishment. In this time I also moved to Milton Keynes branch as a way to develop my managerial skills. This move was only initially a secondment for 6 months, but at the end of the 6 months they offered me a permanent position. My tasks as an ASM included the day to day running of the section, as well as holding Appraisals with my partners and working alongside them, coaching and performance managing them.
  • Waitrose & Partners
    Senior Team Manager
    Waitrose & Partners Jan 2018 - Dec 2022
  • Waitrose
    Customer Service Assistant
    Waitrose Nov 2004 - Oct 2007
    I joined Waitrose as a full time customer service assistant and across two years I worked in a variety of areas within the branch, ensuring I was developing my skills ready to be put forward for ASM (assistant section manager) training.

Joanna Conway Education Details

  • Sponne School
    Sponne School

Frequently Asked Questions about Joanna Conway

What company does Joanna Conway work for?

Joanna Conway works for John Lewis Partnership

What is Joanna Conway's role at the current company?

Joanna Conway's current role is Pricing Delivery Administrator at John Lewis & Partnership.

What schools did Joanna Conway attend?

Joanna Conway attended Sponne School.

Who are Joanna Conway's colleagues?

Joanna Conway's colleagues are Ben Scott, Steve Moss, Nat Harrison, Jonathan Clarke, Ella Hopkins, Edward Leach, Barry Delehanty.

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