VanderVeer Center PC – Tigard, OR July 2019 to CurrentVanderVeer Center is one of Portland’s top MedSpas offering a wide variety of services to cover many skin care and beauty needs. VanderVeer Center offers everything from Botox and Dermal Filler to a multitude of laser treatments for skin resurfacing, skin tightening and sexual wellness.Practice ManagerPlaced in a position to help with declining morale, played a critical role in updating the companies processes and procedures, creating new policies and procedures, training staff, and resolving issues for ongoing success.• Analyze and organize office operations and procedures, including but not limited to, bookkeeping, invoice processing, cash control, preparation of payroll and other administrative duties. • Review inventory processes and implement changes to provide better tracking of inventory.• Responsible for working with vendors on managing costs to lower monthly expenses. I was able to reduce yearly expenses by over 25k. • Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention and profitability.• Recruitment, retention and termination of staff, investigate and resolve employee issues.• Learn vendor software in order to train staff for better understanding and use of software.

• Selected by management to head the operational integration of new HCM software.• Implemented systems and process to improve consistency and customer satisfaction, successfully reducing errors to less than 1%.• Re-engineered policies, procedures and processes with the objective to increase revenue by 25%.• Coached management on supervisory skills to increase communications, clarify expectations and improve performance with the team.• Assisted ownership in creating corporate goals, the overall mission and vision statements, creating buy-in with team members as required to successfully perform within assigned positions.• Created RACI chart with management team, implemented necessary processes to implement change identified through RACI process.• Reconciled a team that was experiencing employee morale issues. Interviewed team members and leadership to identify changes that ensured an overall change in team morale.• Created a strong team presence, with consistent achievement in motivating and engaging employees, building a top performing team in the organization and improving working relationships.• Hired, trained and developed team members, providing performance evaluations and coaching.• Initiated exuberant creative ways to motivate employees by introducing employee appreciation programs allowing team members a way to recognize each other.• Mediate and conflict resolution on employee issues using current policies and disciplinary actions.• Consistently worked with staff to achieve individual potential and terminated team members not meeting expectations. Created and maintained training tools for existing team and new hires.• Collaborated with the executive leadership team, facilitating regular meetings to review goals and progress, and implementing change as needed for continued success.

Collaborated with local supervisors and corporate representatives to identify key areas in building a successful branch.• Managed the tasks and performance of three office team members and assisted the warehouse manager in overseeing a team of six.• Recruited high-performance talent to enhance branch efficiency and success.• Proactively created job descriptions and set staff expectations to ensure profitability and client satisfaction.• Assisted supervisors in recognizing capabilities as leaders, presented new concepts to management, implemented new procedures, and achieved success while working in a fast-paced and high-pressure environment.• Performed multiple job duties as needed to maintain efficient operations and deliver service to customers.

Conceptualized, developed and operated the company alongside family members. Realized a high success rate in building the customer base to increase gross income over seven times while developing a high-performance team and growing the customer base.• Created and implemented all SOP, handbooks, training and sales expectations for growing company.• Facilitated team meetings, oversaw staff, provided training, and managed relationships with multiple banks holding $2MM in payroll and tax payments for clients.• Consistently sought opportunities to improve processes and expand opportunities.• Researched and introduced new product lines to increase profits from the current customer base.• Attended trade shows and local networking groups to increase business exposure and promote brand awareness.

• Processed payroll for the clients.• Managed one part time employee. • Entered data for financial statements created by the CPA’s into Word• Assembled tax returns and financial statements to be delivered to clients and government agencies.• Responsible for A/R and A/P.• Maintained office supplies, appointment scheduling and assisted clients with question when necessary.