Joanna Mitchell Email and Phone Number

• Delivered exceptional event management service throughout the pre-event, event and post-event phases with impeccable attention to detail• Managed departmental expenses and created upsell opportunities to meet and exceed budgeted goals• Obtained and analyzed customer feedback on product quality and service levels to continuously improve team performance and guest satisfaction• Researched latest event trends and established outside relationships to enhance client experience as well as generate additional revenue opportunities for the company

• Responsible for planning events for personal clientele including Fortune 500 Board of Directors meetings, corporate conferences, social celebrations as well as functions during the 2012 Democratic National Convention • Awarded Five Star Employee of the Year in 2013 for strong managerial performance• Maintained positive customer relations, performed outside vendor coordination and monitored departmental finances • Managed the department’s operations successfully during multiple staffing turnovers and facilitated new employee onboarding

• Supervised social and corporate events including weddings, conferences and galas as an on-site event facilitator for events up to 1300 guests • Acted as a liaison between on-site meeting planners and the Meetings and Special Events department to ensure proper execution of agenda, set up, menu selections and special requests resulting in high client satisfaction • Responded to last minute event modifications as well as clients’ concerns in high pressure situations and created immediate solutions to these opportunities

• Collaborated with the program assistant planning weekly focus groups, luncheons and guest speakers, as well as larger events including The 25th Anniversary Gala• Performed extensive research on MBA programs of aspirant and peer schools that was presented and well received by Elon University’s Law and Business Schools’ Board of Advisors• Targeted over 250 employer firms and contacted senior management to increase participation in leadership training programs• Created and managed ten databases for the program director to maintain accuracy in various projects

• Performed telemarketing function to assist the sales department in penetrating new markets by making 50 calls and up daily to potential clients and leads• Assisted with successfully integrating a new computer system (Netsuite)• Participated in the world's largest international firework competition where the company was awarded first place honor “Gold Jupiter”