*preparing commercial offers *achieving commercial goals *sales reporting *taking care of key customers*representing the company at industry events*project management*marketing management

* Organizing and coordinating administrative duties and office procedures* Creating and maintaining a pleasant work environment, ensuring high levels of organizational effectiveness and communication* Supporting HR related activities* Marking office supply arrangements* Scheduling meetings and appointments within the office* Cooperating with helpdesk and other global admin teams* Keeping HR and payroll documentation, records of working time* Preparation of recruitment - announcements, and trainings,* Preparation of accounting documentation for an accounting office cooperating with the Company* Internal warehouse management

*arranging the complaint process*handling complaints from all channels, i.e. chat, email, telephone and booking portals, e.g. Booking.com Airbnb and others

*support for all messengers (e.g. mail, chat, booking portals, i.e. bookig.com & airbnb etc.)*taking care of the high standard of customer service*work under time pressure*cooperation with other departments of the company*prioritizing cases

*Lead a team of customer care engineers, responsibility for the monthly DOT*Develop goals and OKRs for the team*Assist Care Engineers on complex cases and escalations*Lead the adoption of new tools, technologies and processes to better serve the customer*Warehouse managment*Taking care of key customers*Improving procedures

*Close cooperation with the Sales and Recruitment department*Scheduling meetings for Sales Managers*E-mail communication management*Coordinating and monitoring information flow between partners*Supporting the Sales department in preparing documents (e.g onboarding documents for candidates or job offers)*Participating in meetings*Applying solutions and optimizations on a daily basis*Warehouse managment

*administrative services for loans*preparation of contracts*financial verification of potential clients*remote disbursement of loans*preparation of relevant reports

*telephone and e-mail service for PLAY network customers