Joanna Ward Email and Phone Number

Manage a team that provides an effective and professional service to customers/learners.Liaise with other departments to ensure efficient running of courses, including learners with particular needs.Keep and update the records/inventory lists/details of learning activities and learnersResponsible for recruitment of casual staff. Ensure all required documentation and references are maintained.Receive, review and resolve customer queries and complaints.Process payments, purchase stock and arrange payment for external suppliers and other financial transactions.Ensure all resources comply with health and safety standards and have been PAT tested if appropriate.Reason for leaving: closure of department, redundancy

Manage the Sixth Form admissions process for internal and external students.Organise functions including: Senior Prize Giving, Leavers’ Dinner, Certificate Reunion Night, weekly lecture. This required booking a venue, speakers and monitoring budget.Contact liaison for parents and other educational agencies regarding Sixth Form.Responsible for updating the database records of over 400 students each year.Reason for leaving: after eight years in this role, I was seeking a new challenge.

Preparing service contract agreement quotations.Contacting customers to progress renewal quotations and check data.Provide monthly reports on contract status and analysis of year on year growth.Liaise with customers regarding engineer visits.Scheduling customer repairs and annual maintenance visits within customer production schedules.Arrange travel and accommodation where necessary both national and international.Reason for leaving: voluntary redundancy

Managed admissions team, advising full and part time students regarding courses and basic career advice.Responsible for ensuring all course literature was up to date.Represented the college at regional careers events and conventions. Co-ordinated college open days.Advised students on accommodation and financial matters.Responsible for ensuring all students have all necessary course packs prior to start of term.Responsible for ensuring all staff had relevant information prior to student interview, induction and courses.Processed and invoiced student enrolments.Reason for leaving: change in domestic situation

Delivered training programmes, including supporting companywide implementation of newcomputer system.Ensured all training materials were up to date, and all training facilities and resources requiredwere available.Responsible for training all levels of staff from office junior to senior registrar.Dealt with shareholders, directly responding to queries.Represented the company at shareholder regional and annual general meetings.Worked on many large share flotations/privatisations eg BT, Abbey NationalReason for leaving: Relocation to Buckinghamshire