Develop and oversee the scholarship and Alumni Awards nominations and selection process with staff and board, including: defining and refining criteria as needed; pursuing best practices; and collaborating with Programs and Communication on selection, recognition and notification. Steward current honorees and student scholarship recipients post-acceptance throughout the entire scholarship/award cycle and beyond to build affinity and long-term engagement with Florida State University.Manage the mentorship program in collaboration with the Career Center and Alumni Association, ensuring that connections are being established with current Student Alumni Association members, Alumni Association Board of Directors, and the Alumni Networks members.Supervise the Special Events Coordinator position and provide feedback and guidance on event management.Serves as staff liaison to the Scholarship and Student Success Board of Directors committee and provides reports to the committee when necessary.Collaborates with the FSU Career Center on resources and programming made available to alumni, such as hosting Webinars/Workshops when appropriate to actively engage alumni related to Career Resources.Liaison to critical campus partners and School/College/Unit alumni representatives to consult, advise, and advocate for the S/C/U as needed.

Drive engagement through fundraising, events (including virtual due to COVID), and social media management across five platforms (scheduling posts, responding to followers, creating ads).Develop, coordinate, and execute all special events focused on donor engagement, outreach, and stewardship opportunities.Manage the FSU Dunlap Champions Club (capacity - 5,800) football game day operations - budgeting, preparation, and execution.Create and distribute donor communications, which impacts our Annual Fund goal of $15 million annuallyDeliver stewardship and impact reporting to members ranging from $70-25,000 annually; cultivating relationships.Provide donor recognition for giving-milestones & new giving tiers through special communications/appreciation.

Develop, coordinate, and execute all special events focused on donor engagement, outreach, and stewardship opportunities under guidance from the Director of Events.Developed a volunteer ambassador program; raised $101,733 during the first 6-week drive in spring of 2019 and another $43,515 in the spring of 2020 before COVID-19 forced the program to stall indefinitely.Manage social media marketing across five platforms; scheduling posts, responding to followers, creating ads.Manage the FSU Dunlap Champions Club football game day operations - budgeting, preparation, and execution.

Manage a staff of an average of 50 people from front desk, PBX, bell stand, and Executive Lounge.Maintain performance and attendance records of staff, and issue disciplinary plans when necessary.Maintain positive performance recognition website and track highest performers month to month.Work closely with 3rd party to push monthly upsell goals and motivate team to generate additional revenue.Manage customer experiences and participate in the hotel’s Blue Energy Committee as a Guest Relations liaison; review guest comments to identify avoidable problems in order to prevent them from reoccurring.Task Force at Hilton Miami Airport Blue Lagoon; supporting manager for front desk for 2 weeks.

Manage organization of office paperwork and guest satisfaction scores.Book hotel reservations with service that meets or exceeds company standards.Ensure guests’ concerns/needs are met during their stay; enhanced problem solving skills.Establish department goals and ensure execution in accordance with our SOPs. Accountable first responder during emergency situations.

Organize programs of varying sizes (anywhere from 10 attendees up to 15,000 attendees).Manage all aspects of transportation for programs beginning with sales proposals, site visits, and creating contracts, through planning and execution of the event, and final invoicing post-event. Collaborate with city officials to pull appropriate permits for all company events.Receive and fulfill requests from program managers for staffing support at the events from a list of the company’s approved contractors. Perform administrative duties and exemplify proficiency with Microsoft Office, Drop Box, Harvest, Google Drive, etc.Develop a schedule for social media posts and manage responses for clients.Active member of Global Business Travel Association; Hospitality Committee team member.

Manage organization of office paperwork and guest satisfaction scores.Book hotel reservations with service that meets or exceeds company standards.Ensure guests’ concerns/needs are met during their stay; enhanced problem solving skills.Establish department goals and ensure execution in accordance with our SOPs. Accountable first responder during emergency situations.Task Force at Omni Charlotte Hotel; supporting manager for front desk for 3 weeks.

Manage organization of office paperwork.Book hotel reservations with service that meets or exceeds company standards.Ensure guests’ concerns/needs are met during their stay; enhanced problem solving skills.Accountable first responder during emergency situations.Earned leadership and management responsibilities by providing On the Job Training for new GSR’s.

Supervise the quality of 150 to 300 rooms produced by Guest Room Attendants (GRA).Coach, counsel and train GRAs, housemen and new supervisors on company SOPs.Enforcement of company standards; consistently received high guest satisfaction scores.Ability to promote positive interdepartmental communication for the guests’ benefit.

Responsible for maintenance of restaurant and recreation operations from open to close; provided leadership example to staff and developed exemplary management skills. Monitor/track guest satisfaction scores of servers; enforcement of company standards.Continual CPR and Lifeguard training (Ellis Certification).

Seat guests.Handle reservations.Monitor dining area.Train new hostesses.

Member of the opening team.Manage organization of office paperwork.Book hotel reservations with service that meets or exceeds company standards.Ensure guests’ concerns/needs are met during their stay; enhanced problem solving skills.Earned leadership and management responsibilities by providing OJT for new GSR’s. Assist Events team with 1400 convention/business rooms’ needs throughout their stay.Development of policy for maintaining control in emergencies; Safety Team member.

Manage organization of office paperwork.Book hotel reservations with service that meets or exceeds company standards.Ensure guests’ concerns/needs are met during their stay; enhanced problem solving skills.Accountable first responder during emergency situations.Earned leadership and management responsibilities by providing OJT for new GSR’s. Proficiently collaborate with the sales office: collect client paperwork and handle guest reservations/maintenance of the rooming list.Conducted administrative duties, including completion of files/resumes for incoming groups; maintain organization of files.Attend a sales blitz in Greenville, SC; completed sales cold-calls for an opening hotel.