Joanna Engstrom Email & Phone Number

London, England, United Kingdom

Grant writing, general consulting, connect people with homeless services, and working with Department of Human Services and Hennepin County. Provide insights to organizations working to end homelessness in Minneapolis and Hennepin County.

Manage a global team, drive sales and manage customer relationships to increase revenue for Oracle Retail Managed Services, Implementation Services, Stores, Data Analytics, Merchandising, Cloud and Planning.Create and present proposals, estimates, presales, and SOWs for customer engagements specifically for Managed Services (Support, Cloud and Infrastructure on prem and SaaS applications)Manage the global team delivering Managed Services (Support, Cloud and Infrastructure management) for the entire Oracle Retail Product Suite (Stores, Merchandising, Analytics, Planning, and Optimization)Lead software selection processAnalysis of SaaS vs On Prem operational cost

Establish and define support processes for start up company. Manage customers, expectations and deliver support based on contract requirements.

Responsible for initiation, progress status and postmortem for all projects in Oracle Retail Business Unit development team Report status to the Vice President of Development on all projects in the Oracle Retail software development organizationProvide a high level status for all projects to determine priority and risk assessmentPresent all projects for initiation, budget and resource sign off by the Vice PresidentFacilitate all meetings related to project timelines between development team, quality team, support, technical teams and documentationManage project to implement Oracle Project to track time for all Oracle Retail ProjectsUsing Oracle Project, and Oracle Time and Expense, Manage Project Management team personnel performance, project assignment, and growth opportunitiesManaged change for all Retail Merchandising Development projects, coordinating stakeholders and communicating necessary documentation requirement amendmentsManaged change to Standard Methodology to support integration of Retail products and define release process for product teams providing integration test requirements, platform requirements, and infrastructure requirementsUsing Retail Standard Development Methodology, monitored process, reporting, and time lines for 34000 days project for Retail Merchandising integration suite, release, integration, and infrastructure requirementsAdminister Oracle Time and Expense for the Oracle Retail Development team

Managed global team delivering worldwide 24/7 technical support in United States, United Kingdom, Egypt, and IndiaResponsible for developing training and mentoring programs.Contributed to requirements and implementation of new issue tracking tool (Remedy).Responsible for escalations and overall customer satisfaction.Managed project to create and maintain local environments for all products supported by the Retail Merchandising Product teamUsing PVCS, verified delivered code, performed “diff” reports, review code, verify versionUsing ITS (Issue Tracking System) manage customer interfacing information delivered by global customer support teamUsing Qmon (Oracle queue monitoring tool) managed team workload, assist with customer discussions and liaise with development team to expedite response timeManage knowledge content for team ensuring all relevant issues are converted to consumable knowledge content available to customers on a self-service basisUnderstand the data flow between systems and basic application function