Joannah Bernard Email & Phone Number

Canada

Calgary, Alberta, Canada

Oracle Recruiting Cloud and Journeys ImplementationSystem configurations as per requirements and third party vendor integrationsTesting of Reports before migration to SIT PhaseWorking on Jira in an Agile FrameworkMaintaining and building Client Work relationshipEnsuring timely project deliverablesConfiguration and Testing

Calgary, Alberta, Canada

Client Relationship ManagementData Analysis and visual representation Build and Release ConfigurationWorkflow Analysis through PowerCenter InformaticaTechnical Documentation Data TestingData Migration to CloudCertified in Microsoft - Azure Fundamentals (AZ-900) and Azure Data Fundamentals (DP-900)

• Leading Account receivables and payable through QuickBooks• Maintenance of master database and reconciliation of accounts• Coordination between team members and clients to ensure no gaps• Creating PowerPoint presentations for Client proposals and Newsletters• Proficient in MS-Word, Excel and PowerPoint and Outlook• Leading Internal Team and Client Relationship Management

Dubai, United Arab Emirates

Co ordination for induction training for new joinees for the companyEnsuring that all staff are inducted within a TAT of five days from joining.Dealing with vast analytical data for representation and submission for awardsAnalysis for surveys conducted to showcase different view points and presentation of the same to management. Actively involved in Corporate Social ResponsibilityCo-ordination and submission of all Transportation & Fuel invoices to FinanceVerification of invoices vis-a-vis Purchase Orders, vehicle number, contract validityMaintenance of an Up To Date Fleet Sheet Monthly Graphical Representation & trend analysis of fuelCorrespondence with Suppliers for service, renewal, new contracts, new deliveries and serviceTraffic Fine deduction co-ordination with internal departments and respective vehicle users Monthly reporting of all deductions and vehicle accrual to different departmentsEnsure timely payment to supplier invoicesHandling general administration tasks

Kolkata Area, India

Audit for all verticals who respond via E-mail to CustomerEnsuring 100% adherence to written communication processBeing in Top 3 Nationally since April ‘13Quality check and assurance with respect to grievances posted on websites Initiation of a repeat project to reduce repeated complaintsMonthly training and refresher sessions.Categorization for W-Com executives initiated for the first time to identify training needs for low performing executivesCalibration sessions with Corporate Team to align oneself with the audit processIdentification and closure of process gaps.Mystery audits conducted for Dealer Helpline which helped in improving Retailer Satisfaction by being the best in industryBench marking activity conducted Collation and submission of Minutes of the MeetingWorked on Oracle (CRM applications) and Genesys Mail system

Kolkata Area, India

Actively involved in handling customer grievances. Providing customer satisfaction.Quality check of mails and relevant facts by identifying the core issue. Achieving the assigned target with respect to productivity, quality, ownership, etc. Handling mails in the supervisory queue and reducing the number of repeat complaints.Cross-trained in Personal BankingWorked on KANA and Request Management System

Bachelor'S Degree, Communicative English

Bachelor'S Degree, Communicative English