Joanna Nunez Email & Phone Number

San Diego, Ca, Us

Greater San Diego Area

San Jose, Ca

Provide administrative support to the Directors of the Local Customer Experience group and direct reports in various divisions. Effectively manage and prioritize the calendars for the directors and coordinate travel. Complete building requests as well as order and maintain office supplies and schedule maintenance on equipment for local teams. Assist will all aspects of new employee on-boarding, maintain emergency lists and coordinate department events. Manage multiple tasks to meet deadlines, provide exceptional communication skills, anticipate needs, act proactively and demonstrate professionalism in a fast-paced environment.

San Ramon, Ca

Purchasing card account manager for Gas Engineer & Design Support Team. Provide back-up administrative/clerical support for co-workers. Assist with general office support, conference room booking, data entry and assistance with special project needs. Co-Lead of employee engagement initiative- assisting with coordination of team builders, volunteer events and other activities to maintain a high level of engagement among team.

San Jose, Ca

Provide administrative support to 2 Managers of the Contact Center Operations and direct reports. Effectively manage and prioritize the calendars for the contact center managers, coordinate travel & events. Complete building requests as well as order and maintain office supplies and schedule maintenance on equipment. Assist will all aspects of new employee on-boarding, maintain organizational chart updates and emergency lists. Manage multiple tasks to meet deadlines, provide exceptional communication skills, anticipate needs, act proactively and demonstrate professionalism in a fast-paced environment.

San Jose, California

As a Customer Service Representatives (CRS), I am the “voice” of the company. Often, I am the first contact customers have with Pacific Gas and Electric (PG&E), therefore I am always a clear and confident communicator maintaining constant focus on safety and the customer at all times. I deal with high volume of customer transactions ranging from general account inquires to potentially serious safety situations such as gas leaks and other safety concerns.Providing the ultimate customer service experience, as PG&E CSR I:• Handle inquiries in a safe, friendly, timely and highly accurate manner• Learn and retain the required knowledge to be successful in my role• Work in a high-impact, fast-paced environment and able to successfully handle high-pressure situations• Partner with other PG&E departments to resolve customer issues and ensure customer satisfaction

San Jose, California

Greeted customers in a courteous, friendly, and professional manner using agreed upon procedures. Listened attentively to customer needs and concerns; demonstrating empathy. Clarified customer requirements; probed for and confirmed understanding of requirements or problem. Strived to meet customer requirements through first contact resolution. Confirmed customer understanding of the solution and provided additional customer education as needed. Prepared complete and accurate work and updated customer file. Communicated effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Provided basic technical support via phone, live (chat) or e-mail by following predefined processes which identified if the technical issue could be quickly fixed or needs to be researched by a higher level technical support representative. Assisted users of the Cisco’s technical products or services by answering questions and solving problems involved in their use. Responded to basic and routine inquiries of a technical nature through case management. Handled problem resolution which required follow-up and/or escalation to a higher level of expertise.

San Jose, California

• Managed multiple phone lines and heavy call volume each day• Worked with franchise companies to develop new business contacts• Database entry of business contacts