Joanna Petrie
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Joanna Petrie Email & Phone Number

UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space at FutureOn
Location: Greater Aberdeen Area, United Kingdom, United Kingdom 11 work roles 4 schools
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Role
UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space
Location
Greater Aberdeen Area, United Kingdom, United Kingdom
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Joanna Petrie is listed as UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space at FutureOn, a company with 15 employees, based in Greater Aberdeen Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Joanna Petrie.

Joanna Petrie previously worked as Technical Consultant at Futureon and User Experience Designer at Scottish Tech Army. Joanna Petrie holds Ux Design from Ux Design Institute.

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FutureOn

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Profile bio

About Joanna Petrie

Hi there! 👋🏻 I'm a User Experience Designer and Customer Success enthusiast with over 12 years of experience in software support, training, and UX design, mostly in the Energy industry. I create user-friendly solutions and helped clients achieve their goals.As a designer, I worked on a cutting-edge SaaS digital twin application, making it easier for users to visualise and manage their offshore assets. By analysing customer feedback, I optimised features and improved accessibility, significantly reducing support tickets and saving clients’ time.As a Customer Success specialist, I led a team to provide support and training, earning an impressive feedback score of 4.8/5 stars from clients and improving internal SLAs. I have been recognised with multiple internal awards for exceptional customer service.I thrive on learning and growing, always aiming to deliver the best possible experience for users and clients. After hours you can find me in a dojo or hiking in the beautiful rural Scotland 🥰Let’s connect and see how I can help make your user experience better!

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Joanna Petrie's current company

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FutureOn
Futureon
UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space
oslo, oslo, norway
Website
Employees
15
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11 roles

Joanna Petrie work experience

A career timeline built from the work history available for this profile.

Technical Consultant

Current

Aberdeen, Scotland, United Kingdom

Aug 2024 - Present

User Experience Designer

Volunteered for the Scottish Tech Army to work on a website re-design for the River Kids charity https://riverkids.org.uk/* Collaborated with a product manager, developer, and charity representative to redesign the River Kids charity website, resulting in a more intuitive user interface and streamlined content.* Led user research sessions to gather.

Apr 2024 - Jul 2024

User Experience Designer Ii

Aberdeen, Scotland, United Kingdom

Aize is a B2B SaaS company that enables users to search, visualise, navigate and collaborate on assets digitally.Projects and initiatives:* Analysed customer feedback (from customer support tickets and from user research) to pinpoint sections of the product experiencing elevated error rates, then redesigned the functionality to enhance user-friendliness.*.

Jun 2022 - Apr 2024

User Experience Designer

Aberdeen, Scotland, United Kingdom

* Reduced costly campaign preparation time by improving the process of creating digital work packages for upcoming offshore asset inspections.* Created a tool for engineers to track equipments, preserving the history of each item when moved.* Orchestrated user research initiatives, translating insights into impactful design solutions that aligned with.

Oct 2020 - Jun 2022

User Experience Designer

Scotland, United Kingdom

Udrafter is an online micro-internship platform where businesses can access student talent on demand and students get paid for completing degree relevant projects.Working as part of a UX Design team my main tasks were:* Accessibility audit of Udrafter website.* Working on business dashboard improvements to solve the biggest issues customers were facing.*.

Jul 2020 - Oct 2020

Customer Success Team Leader

Ix3 (Aker Asa Company)

Aberdeen, Scotland, United Kingdom

ix3™ is and Aker Solutions company providing software and digital services, set up to accelerate field development projects and optimize asset performance. Key responsibilities:* Advocated for clients' needs within an organisation.* Addressed clients' intricate issues and formulated solutions that aligned with business objectives while ensuring user.

Jun 2019 - Oct 2020

Senior Customer Support Engineer

  • This was a key position within the Coabis Group undertaking technical and operational support activities relating to Coabis - a leading software product used for collecting data during offshore asset inspection.Key.
  • Provided end-user support in use of Coabis software.
  • Performed troubleshooting of Aker Solutions software systems.
  • Trained internal and external clients in the use of Coabis.
  • Installed Coabis on-site during vessel mobilisation.
  • Proactively contributed to writing and reviewing of technical documentation, such as user manuals and installation guides.
Aug 2015 - Jun 2019

Customer Support Engineer

I provided first line support for Aker Solutions’ Coabis software product.Key responsibilities:* Provided end-user support.* Organised and run Coabis training courses to internal and external customers.* Prepared month-end accruals.* Wrote simple SQL scripts.* Performed software testing.

Apr 2014 - Aug 2015

Assistant Customer Support Engineer

  • This was a role within the Coabis Group assisting with technical and operational support activities relating to Coabis.Key responsibilities:
  • Provided end-user support in use of Coabis software.
  • Installed Coabis on-site during vessel mobilisation.
  • Proactively contributed to writing and reviewing of technical documentation, such as user manuals and installation guides.
  • Assisted with development of the Coabis business and promoted additional Aker Solutions services.
  • Performed software testing.
Oct 2012 - Apr 2014

Trainee Customer Support Engineer

This was a role within the Coabis Group assisting with technical and operational support activities relating to Coabis – Aker Solutions’ asset integrity management software.Key responsibilities:* Provided end-user support in use of Coabis software.* Assisted in organizing and running Coabis training to internal and external clients.* Assisted in.

Nov 2011 - Oct 2012

Project Manager Assistant

Wroclaw, Lower Silesian District, Poland

  • Merlin Consulting LLC is a dynamic advisory company, whose mission is a comprehensive business consulting for companies, functioning both in the European Union, and in Islamic countries.Key responsibilities:
  • Created business plans for domestic and international investors in medical industry.
  • Prepared annual management reports for Merlin and its subsidiaries.
  • Built and implemented marketing strategies in order to obtain new clients.
Feb 2011 - Jul 2011
Team & coworkers

Colleagues at FutureOn

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4 education records

Joanna Petrie education

Ux Design

🎓 Earned a Professional Diploma in UX Design from the UX Design Institute, accredited by Glasgow Caledonian University, through a.

Accessibility

Deque University

I have furthered my knowledge in the following areas: * Accessibility Fundamentals - Disabilities, Guidelines, and Laws. * Designing an.

FAQ

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What company does Joanna Petrie work for?

Joanna Petrie works for FutureOn.

What is Joanna Petrie's role at FutureOn?

Joanna Petrie is listed as UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space at FutureOn.

Where is Joanna Petrie based?

Joanna Petrie is based in Greater Aberdeen Area, United Kingdom, United Kingdom while working with FutureOn.

What companies has Joanna Petrie worked for?

Joanna Petrie has worked for Futureon, Scottish Tech Army, Aize, Udrafter® | The Home Of Micro-Internships™, and Ix3 (Aker Asa Company).

Who are Joanna Petrie's colleagues at FutureOn?

Joanna Petrie's colleagues at FutureOn include John Murray, Roman Gautreaux, Rodrigo Borges Da Fonseca Ferraz, Roger Moen Grytdal, and Ingunn Sletvold Øistad.

How can I contact Joanna Petrie?

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What schools did Joanna Petrie attend?

Joanna Petrie holds Ux Design from Ux Design Institute.

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