Joanna Petrie Email & Phone Number
Who is Joanna Petrie? Overview
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Joanna Petrie is listed as UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space at FutureOn, a company with 15 employees, based in Greater Aberdeen Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Joanna Petrie.
Joanna Petrie previously worked as Technical Consultant at Futureon and User Experience Designer at Scottish Tech Army. Joanna Petrie holds Ux Design from Ux Design Institute.
Email format at FutureOn
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About Joanna Petrie
Hi there! 👋🏻 I'm a User Experience Designer and Customer Success enthusiast with over 12 years of experience in software support, training, and UX design, mostly in the Energy industry. I create user-friendly solutions and helped clients achieve their goals.As a designer, I worked on a cutting-edge SaaS digital twin application, making it easier for users to visualise and manage their offshore assets. By analysing customer feedback, I optimised features and improved accessibility, significantly reducing support tickets and saving clients’ time.As a Customer Success specialist, I led a team to provide support and training, earning an impressive feedback score of 4.8/5 stars from clients and improving internal SLAs. I have been recognised with multiple internal awards for exceptional customer service.I thrive on learning and growing, always aiming to deliver the best possible experience for users and clients. After hours you can find me in a dojo or hiking in the beautiful rural Scotland 🥰Let’s connect and see how I can help make your user experience better!
Joanna Petrie's current company
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Joanna Petrie work experience
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User Experience Designer
Volunteered for the Scottish Tech Army to work on a website re-design for the River Kids charity https://riverkids.org.uk/* Collaborated with a product manager, developer, and charity representative to redesign the River Kids charity website, resulting in a more intuitive user interface and streamlined content.* Led user research sessions to gather.
User Experience Designer Ii
Aize is a B2B SaaS company that enables users to search, visualise, navigate and collaborate on assets digitally.Projects and initiatives:* Analysed customer feedback (from customer support tickets and from user research) to pinpoint sections of the product experiencing elevated error rates, then redesigned the functionality to enhance user-friendliness.*.
User Experience Designer
* Reduced costly campaign preparation time by improving the process of creating digital work packages for upcoming offshore asset inspections.* Created a tool for engineers to track equipments, preserving the history of each item when moved.* Orchestrated user research initiatives, translating insights into impactful design solutions that aligned with.
User Experience Designer
Udrafter is an online micro-internship platform where businesses can access student talent on demand and students get paid for completing degree relevant projects.Working as part of a UX Design team my main tasks were:* Accessibility audit of Udrafter website.* Working on business dashboard improvements to solve the biggest issues customers were facing.*.
Customer Success Team Leader
ix3™ is and Aker Solutions company providing software and digital services, set up to accelerate field development projects and optimize asset performance. Key responsibilities:* Advocated for clients' needs within an organisation.* Addressed clients' intricate issues and formulated solutions that aligned with business objectives while ensuring user.
Senior Customer Support Engineer
- This was a key position within the Coabis Group undertaking technical and operational support activities relating to Coabis - a leading software product used for collecting data during offshore asset inspection.Key.
- Provided end-user support in use of Coabis software.
- Performed troubleshooting of Aker Solutions software systems.
- Trained internal and external clients in the use of Coabis.
- Installed Coabis on-site during vessel mobilisation.
- Proactively contributed to writing and reviewing of technical documentation, such as user manuals and installation guides.
Customer Support Engineer
I provided first line support for Aker Solutions’ Coabis software product.Key responsibilities:* Provided end-user support.* Organised and run Coabis training courses to internal and external customers.* Prepared month-end accruals.* Wrote simple SQL scripts.* Performed software testing.
Assistant Customer Support Engineer
- This was a role within the Coabis Group assisting with technical and operational support activities relating to Coabis.Key responsibilities:
- Provided end-user support in use of Coabis software.
- Installed Coabis on-site during vessel mobilisation.
- Proactively contributed to writing and reviewing of technical documentation, such as user manuals and installation guides.
- Assisted with development of the Coabis business and promoted additional Aker Solutions services.
- Performed software testing.
Trainee Customer Support Engineer
This was a role within the Coabis Group assisting with technical and operational support activities relating to Coabis – Aker Solutions’ asset integrity management software.Key responsibilities:* Provided end-user support in use of Coabis software.* Assisted in organizing and running Coabis training to internal and external clients.* Assisted in.
Project Manager Assistant
- Merlin Consulting LLC is a dynamic advisory company, whose mission is a comprehensive business consulting for companies, functioning both in the European Union, and in Islamic countries.Key responsibilities:
- Created business plans for domestic and international investors in medical industry.
- Prepared annual management reports for Merlin and its subsidiaries.
- Built and implemented marketing strategies in order to obtain new clients.
Colleagues at FutureOn
Other employees you can reach at futureon.com. View company contacts for 15 employees →
John Murray
Colleague at Futureon
Greater Aberdeen Area, United Kingdom
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RG
Roman Gautreaux
Colleague at Futureon
Houston, Texas, United States, United States
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RB
Rodrigo Borges Da Fonseca Ferraz
Colleague at Futureon
Rio De Janeiro, Brazil, Brazil
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RM
Roger Moen Grytdal
Colleague at Futureon
Oslo, Oslo, Norway, Norway
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IS
Ingunn Sletvold Øistad
Colleague at Futureon
Oslo, Oslo, Norway, Norway
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AT
Andrew Tran
Colleague at Futureon
Greater Perth Area, Australia
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IP
Isabelle Pouncey
Colleague at Futureon
Stonehaven, Scotland, United Kingdom, United Kingdom
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👨M
👨💻 Matt Fozard
Colleague at Futureon
Winchester, England, United Kingdom, United Kingdom
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EN
Erik Nguyen
Colleague at Futureon
Stavanger, Rogaland, Norway, Norway
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SC
Sébastien Choubrac
Colleague at Futureon
Lyon, Auvergne-Rhône-Alpes, France, France
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Joanna Petrie education
Ux Design
Accessibility
Education record
Master'S Degree, Accounting And Finance
Frequently asked questions about Joanna Petrie
Quick answers generated from the profile data available on this page.
What company does Joanna Petrie work for?
Joanna Petrie works for FutureOn.
What is Joanna Petrie's role at FutureOn?
Joanna Petrie is listed as UX Designer & Customer Success Specialist | Creating accessible digital experiences | CPACC certified | User centric interfaces | B2B SaaS space at FutureOn.
Where is Joanna Petrie based?
Joanna Petrie is based in Greater Aberdeen Area, United Kingdom, United Kingdom while working with FutureOn.
What companies has Joanna Petrie worked for?
Joanna Petrie has worked for Futureon, Scottish Tech Army, Aize, Udrafter® | The Home Of Micro-Internships™, and Ix3 (Aker Asa Company).
Who are Joanna Petrie's colleagues at FutureOn?
Joanna Petrie's colleagues at FutureOn include John Murray, Roman Gautreaux, Rodrigo Borges Da Fonseca Ferraz, Roger Moen Grytdal, and Ingunn Sletvold Øistad.
How can I contact Joanna Petrie?
You can use AeroLeads to view verified contact signals for Joanna Petrie at FutureOn, including work email, phone, and LinkedIn data when available.
What schools did Joanna Petrie attend?
Joanna Petrie holds Ux Design from Ux Design Institute.
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