Joanna Petrie Email & Phone Number

Aberdeen, Scotland, United Kingdom

Volunteered for the Scottish Tech Army to work on a website re-design for the River Kids charity https://riverkids.org.uk/* Collaborated with a product manager, developer, and charity representative to redesign the River Kids charity website, resulting in a more intuitive user interface and streamlined content.* Led user research sessions to gather insights from stakeholders and target users, ensuring the redesign met the needs and preferences of the community.* Utilised the charity's existing branding colours to maintain brand consistency and strengthen visual identity, resulting in a more cohesive online presence.

Aberdeen, Scotland, United Kingdom

Aize is a B2B SaaS company that enables users to search, visualise, navigate and collaborate on assets digitally.Projects and initiatives :* Analysed customer feedback (from customer support tickets and from user research) to pinpoint sections of the product experiencing elevated error rates, then redesigned the functionality to enhance user-friendliness.* Collaborated with cross-functional teams in Agile sprints to develop and refine features to ensure continuous improvement and alignment with customer needs.* Proactively employed tools like Mixpanel for quantitative analysis to understand user behaviour and journeys holistically.* Engaged in user research focusing on the product's reporting functionality, reducing the number of redundant reports by 40%.* Organised and conducted user interviews to validate hypotheses and collected feedback in Dovetail.* Contributed to the development of an in-house design system.* Fostered a culture of collaboration and continuous improvement within the design team.* Championed accessibility and raised awareness throughout the organisation by conducting presentations, establishing standards, and promoting best practices, resulting in the design and development teams undergoing accessibility training and initiating improvements to enhance our product's accessibility.

Aberdeen, Scotland, United Kingdom

* Reduced costly campaign preparation time by improving the process of creating digital work packages for upcoming offshore asset inspections.* Created a tool for engineers to track equipments, preserving the history of each item when moved.* Orchestrated user research initiatives, translating insights into impactful design solutions that aligned with business goals and user-centric principles.* Built prototypes and drafts that communicate ideas to the team.* Carried out heuristic analysis of the current functionality to find areas for improvement.

Scotland, United Kingdom

Udrafter is an online micro-internship platform where businesses can access student talent on demand and students get paid for completing degree relevant projects.Working as part of a UX Design team my main tasks were:* Accessibility audit of Udrafter website.* Working on business dashboard improvements to solve the biggest issues customers were facing.* Sketching improvement ideas and presenting to the team.* Creating mock-up screens and wireframes.

Aberdeen, Scotland, United Kingdom

ix3™ is and Aker Solutions company providing software and digital services, set up to accelerate field development projects and optimize asset performance. Key responsibilities:* Advocated for clients' needs within an organisation.* Addressed clients' intricate issues and formulated solutions that aligned with business objectives while ensuring user satisfaction.* Provided leadership and direction for a team of 6 people, supervising activities to drive productivity and efficiency.* Provided 1st and 2nd line technical support to clients, which averaged 4.8/5 star client feedback.* Managed the day-to-day allocation of support workload.* Coordinated, organised and run training courses for both internal and external customers, providing training to over 300 people over years.* Reported on service desk metrics and team performance.* Provided progress updates to the manager, development team and client.* Liaised with client and development team to establish priorities and plan which tasks to complete within the next development cycle.* Wrote and executed test plans for new software releases.* Transitioned from support to UX due to a passion for providing user-centered solutions and creating better experiences. Driven to explore and craft solutions that enhance user satisfaction and organizational effectiveness.

This was a key position within the Coabis Group undertaking technical and operational support activities relating to Coabis - a leading software product used for collecting data during offshore asset inspection.Key responsibilities:• Provided end-user support in use of Coabis software.• Performed troubleshooting of Aker Solutions software systems.• Trained internal and external clients in the use of Coabis.• Installed Coabis on-site during vessel mobilisation.• Proactively contributed to writing and reviewing of technical documentation, such as user manuals and installation guides.• Provided database consultancy.• Provided data services (e.g. writing SQL Plus scripts for data modifications).• Produced and reviewed Cost Time Resource quotations for development and mobilisation setup requests.• Proactively worked to improve and develop work processes, tools, statistics and metrics.• Proactively engaged with, build and maintain excellent relationship with clients, both internal and external.

I provided first line support for Aker Solutions’ Coabis software product.Key responsibilities:* Provided end-user support.* Organised and run Coabis training courses to internal and external customers.* Prepared month-end accruals.* Wrote simple SQL scripts.* Performed software testing.

This was a role within the Coabis Group assisting with technical and operational support activities relating to Coabis.Key responsibilities:• Provided end-user support in use of Coabis software.• Installed Coabis on-site during vessel mobilisation.• Proactively contributed to writing and reviewing of technical documentation, such as user manuals and installation guides.• Assisted with development of the Coabis business and promoted additional Aker Solutions services.• Performed software testing.

This was a role within the Coabis Group assisting with technical and operational support activities relating to Coabis – Aker Solutions’ asset integrity management software.Key responsibilities:* Provided end-user support in use of Coabis software.* Assisted in organizing and running Coabis training to internal and external clients.* Assisted in office-based and vessel-based installation of Coabis system.* Provided feedback and assistance to the Coabis development team for future software product improvements.* Assisted with software testing of Coabis and related products.

Wroclaw, Lower Silesian District, Poland

Merlin Consulting LLC is a dynamic advisory company, whose mission is a comprehensive business consulting for companies, functioning both in the European Union, and in Islamic countries.Key responsibilities:• Created business plans for domestic and international investors in medical industry.• Prepared annual management reports for Merlin and its subsidiaries.• Built and implemented marketing strategies in order to obtain new clients.

Ux Design

🎓 Earned a Professional Diploma in UX Design from the UX Design Institute, accredited by Glasgow Caledonian University.

Accessibility

I have furthered my knowledge in the following areas: * Accessibility Fundamentals - Disabilities, Guidelines, and Laws. * Designing.

Education record

Master'S Degree, Accounting And Finance