Joanna Schoen Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Ensured seamless process and highest level of client experience through oversight and management of Global Opportunity (“GO”) program, including 100s of new assignments, relocations, and remote/hybrid transitions for attorneys and staff- Developed mobility solutions to address firm’s workforce planning issues by strategizing with cross-functional teams, including talent acquisition, attorney development, and finance- Improved and elevated quality of mobility program by: - creating and implementing Return-on-Investment scorecard to measure overall success of program - streamlining communication across departments through creation of new and enhanced materials tailored to each specific audience across the firm - implementing solutions to address gaps in service and operational efficiencies through analysis of qualitative and quantitative data- Managed mobility budget, including forecasting through data analytics- Led annual GO Fellows application project and implemented strategic changes year after year to improve quality of program

Boston, Massachusetts

- Oversaw and managed the relocation and international assignment process for over 300 new hires and existing employees - Created seamless relocation process for internal clients and acted as strategic resource to regional HR, finance, and immigration teams and third-party vendors- Managed overall mobility program on a global scale by leading cross-functional teams across large, international corporation with 50+ locations worldwide- Improved level of client service and quality of mobility program through creation and design of program materials and use of data analytics after identifying program-wide issues

- Managed U.S. immigration function and provided guidance to company employees by translating immigration jargon into actionable steps and directions- Built key relationships and acted as strategic resource for various stakeholders at all levels of the company, including executives- Enhanced communication with executives, managers, and human resources and streamlined internal U.S. immigration strategy process by authoring intake materials and leading training sessions- Improved level of client service and quality of immigration program

- Elevated level of client service and enhanced relationship with one of key (most profitable) firm clients at boutique immigration law firm- Identified gaps in client services, streamlined and created client-facing materials, and developed and implemented best practices on a firmwide basis to ensure best-in-class U.S. immigration services - Crafted and enhanced training tools for clients and participated in client training presentations to guarantee highest level of client satisfaction and retention- Supervised 5 legal administrative assistants and led performance reviews

- Created firm-wide materials to make internal procedures and workflow as efficient as possible- Supervised and coordinated execution of client projects to ensure high-quality and prompt service - Trained and oversaw approximately 15 paralegals and legal administrative assistants and participated in performance reviews

- Prepared and filed various employment-based and family-based nonimmigrant and immigrant petitions and applications- Conducted legal research and translated industry-specific data into engaging support letters and briefs

Master Of Business Administration - Mba, High Honors

MBA

Bachelor'S Degree, International/Global Studies, Magna Cum Laude