Joanna Chen Email & Phone Number

Toronto, Ontario, Canada

• Benefits operations - day-to-day administration and analysis of the Company's Canadian benefit plans and programs, such as supplemental health and welfare plans, employee and family assistance programs, RRSP & DPSP.
• Respond to inquiries in Benefits and Leaves email inboxes. Respond quickly, accurately, and thoroughly to employees’, HR Partners’, and vendors’ questions, correspondence, and complaints; resolve problems, conduct root.
• Process employee benefits events and maintain benefits data in HRIS and vendor systems
• Record and track each leave in HRIS, calculate paid leave benefits for Payroll processing, and serve as a liaison between HR Partners and Payroll
• Conduct testing and auditing in HRIS and vendor systems, and maintain reports
• Conduct new hire benefits orientation

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Assist with data entry of personal data updates, starts and finishes in PeopleSoft
• Enter and manage Background process and communicate results to the team
• Processing orientation paperwork to Human Resources Department
• Delivers Contractor Orientations and verifies information for accuracy
• Assists with office audits and compliance requirement
• Timely processing of Tax Credit Forms and other state required forms

Richmond, British Columbia, Canada

1. Answered calls, performed daily cash reports, billing tasks, and maintained a petty cash float.2. Initiated refund requests forms and processed approved refund payments.3. Maintained company policy and procedure to ensure customer confidentiality.4. Responsible for ordering weekly office, cleaning and cafe supplies.5. Developed professionally amicable.

British Columbia, Canada

1. Ability to work in a fast-paced environment independently, or flexibly with the team2. Gained practical knowledge of consistently delivering high quality of customer-oriented service 3. Maintained a clean and organized workspace, enabling coworkers to locate resources and products4. Restocked counter and customer areas to maintain adequate levels for.

Victoria, British Columbia, Canada

1. Efficiently processed payments online.2. Accurately picked and organized orders.3. Restocked inventory according to routine procedure.

British Columbia, Canada

1. Responsible for instructing new team members on correct procedures for all areas of operation.2. Maintained and updated Station Observation Checklists forms to track employee coaching.3. Resolved customer disputes with tact and professionalism.4. Assisted patrons and facilitated "golden moments" as Guest Experience Lead.4. Successfully met store goals.