Joann Cahoon Email & Phone Number

This is a work-from-home position performing customer service for StubHub assisting with the purchase of or after the purchase of event tickets.

New Live Christian Center, Titusville, Florida

Supervise and monitor the safety of childrenMonitor and promote child development,Serve meals, bottles and snacks for childrenHelp children keep good hygieneChange the diapers of infants and toddlers Assist with projectsAssist with teaching preschoolers and VPK

Rockledge, FL

Customer service representative for Booking.com.

Self Employed- Part Time

• Assist families to become properly protected, debt free and financially independent by providing a 'roadmap' to financial freedom.

Cocoa, Florida

Support customers using Pawn Wizard software applications. Install and upgrade users to the Pawn Wizard Professional software.Train users on the software and it's features.Assist the customer with the setup of their state's rates and rules for pawn shops.May 2015, Promoted to AdministratorAdministrative duties include (In addition to assisting with.

WFH

• Wireless network (router) support and modem setup/troubleshooting, Support for all wireless devices, including printers, computers, phones, etc
• Tech Support, specializing in virus removal and configuration. Support includes: AOL, email, OS configuration and performance, security. Various configuration and OS maintenance. This is a WFH technical support.

Lead Help Desk Support. Organize and lead strategies on implementing updates, replacing existing hardware, user issues and computer maintenance. Assist with network setup and maintenance, including backups and Barracuda installations.

Development Verification Testing on Storage products - Fiber Channel, SCSI, Bridge (FC-ATA) or SAS Controllers, JBOD.Interpret Functional Specification Documents.Execute Tests to a plan and runtest scripts.Report and reproduce defects to developers. Install and configure Lab Equipment /Environment i.e. Network Operating system (Windows). Carry out sanity.

Monitor all Mainframe and Windows servers.Assist users with computer issues.Administrative Duties for supervisors and team of approximate 100 employees.Alert management of outages and work with developers and System administrators to keep systems functional.Maintain internal WEB site. Generate technical procedures. Provide training to Data Center.

Clients: Siemens, Dell, HP, Compaq, Maxtor & Others.Services: Problem Duplication & resolution, load and Scalability testing, Operating System installation and hardware Configuration.Develop and run simple automated scripts for NT, Linux and UNIX systems.Create and implement test procedures for RAID controllers and Storage Manager configuration.

Customer Care Manager Feb 1999 - May 2000High-Level Escalation Facilitation. ReorganizationSenior Technical Support Analyst, Application Mar 1998 - Feb 1999Object Library PromotionY2K Project Support.Senior Technical Support Analyst Oct 1997 - Mar 1998Manufacturing Inventory PromotionOracle Inventory Product Support.Senior Technical Support Analyst Mar.

Quality Assurance Testing..Regression/OS Testing. Novell Certification testing.

Tech Support for Maynard Maynstream tape backup systems.Functionality and software QA for all Conner/Maynard tape backup systems.

Bachelor'S, Computer Science

State Of Florida Life Insurance License, Life Insurance, Pass

Certification In, Medical It, Pass/Completed

Curriculum included: Healthcare IT Funamentals The Medical Environment Using IT in the Medical Workplace Healthcare IT Technical.

Dcf Child Care Training - 40 Hours, Dcf Child Care Training, Pass

Dcf Child Care Training, Pass

Required education for Childcare certification.

40 Hours Certification For Child Care, Dcf Child Care, Pass

Required certification for Daycare/Teaching position.