Managing a small team in delivering excellent customer service to our customers, including general public, existing learners or B2B. Providing information to customers, course guidance commercial bookings, managing overview of outbound call campaigns. Implementing and delivering training across all areas of the college and campus for new crm systems. Producing CRM training guidance for all staff. Delivered customer service training across College to all staff.Organise training… Show more Managing a small team in delivering excellent customer service to our customers, including general public, existing learners or B2B. Providing information to customers, course guidance commercial bookings, managing overview of outbound call campaigns. Implementing and delivering training across all areas of the college and campus for new crm systems. Producing CRM training guidance for all staff. Delivered customer service training across College to all staff.Organise training for departmental staff.Assisting with the development of new admissions processes Organisation of enrolment for all education markets. 16-18, 19+, Higher Education.Conducting Performance reviews and one to ones for team.Supporting with Open Events, Graduation and other events. Show less

Customer service/technical support. Providing technical assistance to customers. Liaising with technical/parts managers, suppliers, courier companies and engineers.Employee of the year for retail contract 2019Assisting with ecommerce, stock allocation.

Hr, payroll, recruitment, inductions, employee contracts and compliance. Onsite dealing with 250 employees.

Permanent Consultant for Business, Finance, Education, Sales, Industrial, Engineering & IT.

Support the Area Managers to organise member meetings, social events and other bespoke activity. Contribute to the Regional Executive Board meetings and Specialist Groups through the provision of the organisation and administrative support. Responsible for organising and promoting NFB Training courses within England & Wales. Liaise with members relating to any queries, providing guidance and support.Liaise with members and non-members to assist with their training requirements.… Show more Support the Area Managers to organise member meetings, social events and other bespoke activity. Contribute to the Regional Executive Board meetings and Specialist Groups through the provision of the organisation and administrative support. Responsible for organising and promoting NFB Training courses within England & Wales. Liaise with members relating to any queries, providing guidance and support.Liaise with members and non-members to assist with their training requirements. Maintain accurate records and data in accordance with the NFB’s standard practices. Meet or exceed planned objectives and contribute to the NFB’s agreed Key Performance IndicatorsDevelop an effective working relationship with members through dialogue and relevant communication.Act as a first point of contact with member companies and external organisations with which the NFB is involved.Contribute to a team environment, sharing ideas and working with the Customer Service team.Maintain accurate records and data in accordance with the NFB’s standard practices. Show less

Managed school targets for Work Related Learning, Aim higher and Careers to ensure these were met. This involved liaising with a wide range of outside agencies, working closely with the local colleges, universities and businesses to develop and implement Employability Programmes, develop appropriate courses for students in the 14-16 age range, developing and managing initiatives including 14-16 vocational college courses, Aimhigher, Pre- Neet and Enterprise. Working with pupils either one… Show more Managed school targets for Work Related Learning, Aim higher and Careers to ensure these were met. This involved liaising with a wide range of outside agencies, working closely with the local colleges, universities and businesses to develop and implement Employability Programmes, develop appropriate courses for students in the 14-16 age range, developing and managing initiatives including 14-16 vocational college courses, Aimhigher, Pre- Neet and Enterprise. Working with pupils either one to one or classes. All of these aspects involves producing evaluations, audits and reports in preparation for Ofsted. Key Achievements•Building relationships between local companies and the school in order to bring the World Of Work into a student’s life, whether in school or work placements.•Successful work related learning and careers programmes in school, underpinned by excellent links with local colleges and businesses•A thriving 14-16 college-based learning programme, appreciated by students, families and school•A range of programmes and activities, supported by school, local partners and local business to raise the aspirations and self-esteem of students.•Successful funding bids to develop Aimhigher and Enterprise activities in school•A range of work experience placements fully compliant with required health and safety standards Show less

Working with a team of managers in Bognor Regis and then Bridgnorth. Duties focussed on the day-to-day management of a busy free-house with turnover in excess of £1 million. Responsibility for staff, cash and stock management, customer liaison and satisfaction, linked to daily, weekly and monthly sales and operational targets.Key Achievements •Successful recruitment, training and discipline of team of staff•Targets regularly met

Responsible for a work related learning programme, which placed approximately 100 14-16 year olds in 12-month work placements in and around the Fylde and Lancaster area. Delivered the AQA Key Skills development programme, with the aim of improving the career skills and work experience of young people with learning difficulties. Building relationship with employers to secure their commitment and ensure health and safety standards were met. Produced materials for both students and… Show more Responsible for a work related learning programme, which placed approximately 100 14-16 year olds in 12-month work placements in and around the Fylde and Lancaster area. Delivered the AQA Key Skills development programme, with the aim of improving the career skills and work experience of young people with learning difficulties. Building relationship with employers to secure their commitment and ensure health and safety standards were met. Produced materials for both students and employers to assist with legal knowledge of Health & Safety, Safe guarding and to strengthen their commitment to the programme.Key Achievements•Increase in number of clients accessing and gaining a positive experience from the programme•Celebration of the overwhelming success of the programme Show less

Managing the service for Professional and Amateur photographic clients. Sales and customer service.Targeting of new and existing clients to achieve new business.Staff development and motivation and monitoring customer satisfaction.Marketing and sales at Exhibitions.Key Achievements•Nominated for Employer of the Year Award•New business from Blue Chip companies such as Barclays, Ragdoll Ltd and Warwickshire Wildlife Society•Provided effective solutions to… Show more Managing the service for Professional and Amateur photographic clients. Sales and customer service.Targeting of new and existing clients to achieve new business.Staff development and motivation and monitoring customer satisfaction.Marketing and sales at Exhibitions.Key Achievements•Nominated for Employer of the Year Award•New business from Blue Chip companies such as Barclays, Ragdoll Ltd and Warwickshire Wildlife Society•Provided effective solutions to customer queries and problems Show less