Joanne Griffiths Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Supporting Enterprise customers in the Pharmacy and Allied space Australia wide, my responsibilities included:
• Working towards team and company OKR’s that are aligned to the greater business strategy.
• Onboarding new customers to Healthengine, from supporting the sales team with initial product demonstrations through the complex onboarding process to go live.
• Continual liaison with many internal teams across the business (Operations, Product and Technical Development, Legal, Finance and Support) to communicate onboarding requirements and service delivery of contractual.
• Conduct weekly cadence meetings with Enterprise customer partner project teams, starting from pre-onboarding to ensure as smooth as possible onboarding experience, that any support required is fulfilled, product.
• Complete quarterly Joint Business Reviews with customer partners to show value, maintain and grow customer relationships and ROI.

Perth, Australia

• With a broad portfolio spanning Perth North Metro and North regional WA, in this role I have been responsible for:
• Delivering REA-Group strategy which has included revenue generating activity such as communication to real estate agency and individual agent customers on new product launches, special offers, contract offerings and.
• Partnering with customers and being a trusted digital advisor to key stakeholders (Principals) and their business (agents, property managers and admin staff within their agency), providing advertising solution.
• Communication and training presentations to agency teams on new product offerings and tools to support their business using REA products and services. Continually revisiting ROI and demonstrating value of purchases.
• Being the dedicated point of contact for all queries whether they be technical, product advice, account payment, confidential agency business strategy change or general guidance.
• Working to territory, state and national, revenue and product offer targets, retaining contract levels and renewals by identifying opportunities for growth and product usage.

Perth, Australia

• This role had accountability for administration, sales and event support to the state team including State Manager, Sales Manager, Key Account Manager and Account Managers. Key responsibilities included:
• Daily and weekly sales team and revenue reporting for State and Sales Manager
• Preparation of ROI reports for Account Managers to revisit customer purchases with the view of retaining contract level at renewal or upgrading their package.
• Technical support for AM’s, including customer product and tools, sales team internal tools and programs and general IT hardware support to keep the team in operation.
• Be ‘the glue that holds the team together’ by being the main point of contact for and person who is across all contract offerings, product knowledge and where to get answers – providing problem solving advice in a.
• Build good internal relationships with all levels of management, product teams, other support staff in all states.In addition:

Perth, Western Australia, Australia

• Management of a team of warehouse and support staff (casual and permanent), ensuring orders are picked correctly and dispatched daily and on time via various local and state carriers. Also responsible for:
• Prioritising WHS ensuring relevant training and licences were up to date, machinery was in safe and good working order and facilities and racking were safe and tidy in-line with within WorkSafe audit standards.
• Process and warehouse layout improvement implementation to improve efficiencies.
• Major customer meetings and site tour facilitation to inspect stock and business standards – partnering to provide solutions to customer needs were met and that service satisfaction was achieved.
• Stock management – counts, repacks, recodes and kit make-ups. Facilitating expectations and working with the team on the floor to get the job done on time.

Perth, Australia

Perth, Australia

Perth, Australia