Joanne Hewitt

Joanne Hewitt Email and Phone Number

Extensive learning and adoption management experience, including being accountable for effective design and delivery of digital adoption and training solutions
Joanne Hewitt's Location
Birmingham, England, United Kingdom, United Kingdom
Joanne Hewitt's Contact Details

Joanne Hewitt work email

Joanne Hewitt personal email

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About Joanne Hewitt

An experienced Senior Training Delivery and Learning Adoption Lead, with an analytical and curious approach. Focused on driving performance through faster adoption, higher utilisation, and greater proficiency in the use of technology to enable increased productivity and business process transformation. Experienced in designing, developing and delivering training programmes for large organisations with a broad user base in local government and the energy market. I am a valued team leader, with strong planning, organisation and team building abilities. I have excellent interpersonal skills at all levels of the organisation. Enthusiastic, dynamic and motivated to deliver, learn and fuel my development through the experiences of others.Key Skills- 10+ years experience of developing and delivering systems based training.- Proven ability to achieve quality results in a high-pressure, rapidly changing environment requiring flexibility/adaptability to changeable directives.- Pragmatic approach to using digital adoption platforms to support business change- Well-developed interpersonal and facilitation skills. - Self-motivation, with the ability to motivate others through challenging times- Excellent communication and presentational skills- Swift and accurate analysis and assimilation of business requirements- Effective utilisation of appropriate documentation tools- Efficient, accurate and timely production of standards-conformant deliverables - Knowledge and experience of ERP systems, including SAP & Oracle

Joanne Hewitt's Current Company Details

Extensive learning and adoption management experience, including being accountable for effective design and delivery of digital adoption and training solutions
Joanne Hewitt Work Experience Details
  • Birmingham City Council
    Senior Learning Adoption And Training Delivery Lead
    Birmingham City Council Aug 2019 - Jul 2024
    Birmingham, England, United Kingdom
    · Supporting the Business through times of change, being accountable for effective design and delivery of digital adoption and training solutions services· Responsible for the creation and integration of learning pathways including blended learning programs, that are industry recognised· Accountable for the planning and documenting of learning solutions and gaining approvals from stakeholders and content owners· Extensive learning and adoption management experience· Proven ability to develop and implement effective training solutions to support adoption of digital changes · Responsible for undertaking appropriate initial assessments of learners to establish their starting point on the programme and liaise with partners to fulfil the skill needs of the organisation· Responsible for the management of relationships with key stakeholders within BCC
  • Service Birmingham
    Erp Training Manager
    Service Birmingham Jun 2008 - Aug 2019
    Birmingham, England, United Kingdom
    · Manage a team of 4 trainers delivering content across multiple BCC systems (including SAP and CareFirst)· Delivering training both virtually and on site as and when required· Develop new and existing training materials· Maintain and manage multiple training environments · Manage 3rd party relationships with external software suppliers · Responsible for the creation and maintenance of the training schedules for training delivered by Service Birmingham within BCC· Provide management information to BCC and internally to Service Birmingham· Manage relationships with key stakeholders within BCC
  • National Grid
    Training Consultant
    National Grid Apr 2007 - Jun 2008
    Solihull, England, United Kingdom
    • Developed and maintained the training requirements database which supported the effective management of key requirements and the production of management information • Designed and developed training materials including storyboarding, simulations using Infopak and quick reference guides for classroom instructor lead training and e-learning.• Responsible for producing role to job mapping for over 100 sap roles. This involved owning the process, designing role to job templates, liaising closely with the 30 business change partners to enable them to map the individuals within their area of the business. • Project managed all logistical aspects relating to Release 1 training• Managed 3rd party relationships with external hardware supplier and mobile training company• Managed a community of 20 trainers
  • Capgemini
    Training Consultant
    Capgemini Jun 2005 - Apr 2007
    Solihull, England, United Kingdom
    • Responsible for the delivery of a number of HR and Payroll training modules to support DWP’s Oracle implementation• Accountable for the development of the role based Training Needs Analysis• Sole responsibility for the design and development of HR, Payroll and Finance blended training approach including; Classroom training courses; e-Learning, Screen Navigation instructions and Business Procedure documentation (using Oracle Learning (OTA)), High level and Detailed course outlines; PowerPoint presentations; quick reference guides; workbooks and classroom assessment modules for existing and new Oracle users• Developed a training plan to outline the approach, method of delivery and assessment• Managed and delivered client Train the Trainer sessions to assist with Oracle knowledge transfer at various client sites
  • National Grid Transmission Services Corporation
    Sap Trainer And Developer
    National Grid Transmission Services Corporation Jan 2003 - May 2005
    Solihull, England, United Kingdom
    • Worked with team of 10 SAP trainers through a complete training lifecycle from development to delivery• Responsible for designing and developing FI, SD, MM training courses including, course outlines, presentations, SAP quick reference guides, workbooks and exercises for the new SAP users• Developed Customer Services training manual and delivered extensive training to Customer Services and Call Centre end users• Responsible for identifying and creating SAP training data and exercises for ‘role based’ training• Delivered User Acceptance Testing (UAT) training, Train the Trainer and End User Training throughout the UK - using combination of presentation skills, exercises and SAP training clients (max 12 delegates - classroom style)• Scheduled and partook in go live support and floor walking to ensure smooth transition to SAP
  • Fujitsu
    Billing Coordinator
    Fujitsu Aug 1996 - Dec 2002
    Solihull, England, United Kingdom
    Designed and delivered new training programme for General Ledger and Project Costing & Billing to 500 staff including senior management. Supported business analyst to understand and deliver new accounting software.

Joanne Hewitt Education Details

Frequently Asked Questions about Joanne Hewitt

What is Joanne Hewitt's role at the current company?

Joanne Hewitt's current role is Extensive learning and adoption management experience, including being accountable for effective design and delivery of digital adoption and training solutions.

What is Joanne Hewitt's email address?

Joanne Hewitt's email address is jo****@****m.co.uk

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Joanne Hewitt's direct phone number is +4412167*****

What schools did Joanne Hewitt attend?

Joanne Hewitt attended Solihull College & University Centre.

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