Employed by British Gas for 21 years (part of the Centrica group), major energy and energy product provider to homes and Businesses. Based in the Residential Energy business, the business manages some 14m customers, across sites in the UK, South Africa and India, and manages over 18m calls annually.Led project teams and responsible for budget, managing and delivering change, including cross-functional resources/workstreams. Establishing project plans with clear scope, goals, deadlines, dependencies, assumptions and milestones. Manage costs to deliver to the business case expectations with focus on optimisation on ROI ensuring benefits Successfully delivered a high value customer account (Hive) from one offshore supplier to another virtually due to COVID-19 Identified opportunities to support business strategy and delivering improvements ensuring cost effective solutions are implemented resulting in savings of over 3 million pounds in 1 yearManaging and reporting project progress, milestones, risks, issues, financials to stakeholders Led the transition activity including ramp up/downs within supplier partners through key stakeholder engagement and working party calls covering all areas of the operation that were required

Responsible for delivering key change and information to the right stakeholders