Joanne Mitchell Email and Phone Number

Leading engagement with 32 Scottish local authorities, HMRC, DWP & Government partners such as Transport Scotland and National Entitlement Card issuers to develop transformational solutions to enable clients to access all eligible benefits as part of the disability payment roll out. Also serve as business readiness strategic lead to ensure solutions enhance client experience and facilitate access.____________________► Designed digital and manual solutions as well as operational processes while engaging with partners ► Ensured local authorities, HMRC & DWP have the information to embed solutions► Facilitated a unique partnership between Social Security Scotland & local authorities to run a pilot of solutions to ensure achievable operational implementation, integration and effectiveness ► Rolled out a data sharing portal across all 32 local authorities » Included training and guidance for 3000 users via 86 leads ► Implemented a strategic partnership for local authorities to update policy & practice changes

Assisted MTC (international Justice Management Service provider) with its contract managing a secure training centre for young people, by implementing best practice case management and care processes.

Led 17 London prison-based teams including prison managers and supply chain team, to resettle clients into 32 London borough communities via both prison and community relationships. ____________________► Developed key strategies and initiatives for safeguarding, supervision and rehabilitation ► Built partnerships with community and prison organisations to develop innovative solutions derived from client feedback and lived experience to ensure an effective, responsive and tailored service ► Collaborated with prison governors to develop integrated plans and implement key activities focused on strengthening desistance pathways and providing support to offenders ► In response to Covid, implemented 17 prison ‘departure lounges’ to manage safety, covid 19 protocols and information provision to offenders leaving custody► Improved processes across the female estate (3 prisons), increasing efficiency and effectiveness» Included setting up a partner initiative for offenders exiting from gangs that achieved excellent engagement and feedback from prisons► Implemented a behaviour management course, reaching all core relevant prisoners ► Redesigned a community transition course for prisoners, achieving >30% engagement ► Demonstrated high-quality performance and exceeded contract expectations in managing teams resettling clients from the prison to the community

Set strategic direction and transformative plan to implement and embed best practice operational processes & improved culture for this newly acquired prison housing c. 2000 offenders – key focus on improving the prison environment, prisoner skills and activity engagement. Due to return in 2020 - displaced by Covid-19.____________________► Achieved successful transition of prison management, facilitating systems and processes restructure► Trained staff to follow MTC standards, improving culture between leadership, staff and prisoners► Implemented a wing progression system to encourage set behaviours► Established new partnerships and activities to improve release & rehabilitation results► Developed policies to support operational changes & significantly improved reporting processes

Led on supply contracts and partnerships to manage probation across London, while matrix managing c. 30 staff and managing strategic relationships with police, prison governors, Local Authority boards and the Mayor of London.____________________►Drove the effective delivery of community services & prison resettlement services in alignment with MTC standards and best practices for safeguarding (children & adults) ► Developed and implemented strategy, processes and protocol in close liaison with police, local authorities and providers, devising innovative solutions and key performance measurements► Established work protocols and monitoring systems to ensure statutory compliance ► Implemented strategic boards & information sharing for safeguarding► Managed >15 providers including ‘Prevent’ (terrorism prevention), ‘Female Offending’, and ‘Youth Transitions’, Serious Group Offending, Safeguarding children and adults, and persistent offenders► Designed and implemented a strategic lecture series with probation colleagues, third sector providers, academics and senior police colleagues» Included 4 partnership events with lectures on desistance, community supervision and identity from academics at Cambridge, Salford, De Montfort, Glasgow and Belfast Universities► Proactively managed relationships with prison governors, senior police colleagues, Local Authorities steering to implement plans on the ground► Established seven pilot initiatives to support hardest to reach clients across London, with key results including facilitating 40 ex-offenders into employment opportunities ► Delivered high performance and was recognised for exceeding expectations in managing and improving processes and the client experience

Delivered diverse advice and consultancy to various criminal justice organisations, including developing and implementing medium to large scale projects in the achievement of each organisation’s strategic vision. ____________________► Advised bidders during probation service privatisation & led on subsequent service mobilisation across 55 areas incl. design of new services & operating model, and cultural transition ► Assisted the Isle of Man prison in transforming the island’s domestic violence provision, involving extensive Government stakeholder engagement► Helped a digital consultancy to implement Virtual CV into prisons - created standardised processes & best practices, resulting in significant expansion to more prisons► Collaborated with justice stakeholders to develop systems for efficient management of information transfer, modernising service delivery within the Scottish Criminal Justice system► Supported the amalgamation of 8 Scottish Police Forces into 1 - ‘Police Scotland’, involving extensive stakeholder engagement, information gathering and culture development ► Developed partnerships with charities, housing associations and Government to transform user journeys► Advised Places for People and Castle Rock Edinvar on challenging staff issues, identified areas of weakness and successfully revamped operations

After a merge of 4 South UK local authorities, supported transformation programmes to improve local provisions, developing customer engagement & insights, facilitating culture change & organisational development. ____________________► Identified key areas for improvement and developed strategies to improve service delivery, engaging stakeholders, senior management, practitioners & service users ► Created delivery and organisational models, and framework for commissioning services► Altered procedures & organisational structures in accordance with strategies, enhancing culture, values, efficiencies, customer engagement, risk & safeguarding, and outcomes

Initially tasked with setting up a private prison, subsequently led the segregation unit then as Duty Governor, led 300 personnel per shift for 1,200 prisoners, at all risk levels while studying for an MBA.____________________► Created segregation and case management frameworks and processes► Drove improvements from admittance to community release» Included setting up prisoner forums, building community partnerships to improve release outcomes, and introducing an insightful intervention for domestic violence offenders