Conversed with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required & determine which specific facilities would best serve clients' style, budget and needs.Planned itineraries and arranged accommodations as well as other travel services for corporate and leisure clients.Comprehensive knowledge of rules and restrictions of fares and various types of upgrades & experience as on-site agent in domestic/international reservations.Managed a mixture of inbound and outbound call activities with job responsibilities including: sales, customer service, customer correspondence and project research.Provided support to other consultants, maintained knowledge of applicable government and industry rules and restrictions.Extensive use of SABRE SYSTEM and WORLDSPAN SYSTEM & expertise in arranging group travel, package and meeting planning.Searched for lowest air fare and coordinated hotel, car, seat assignments and special arrangements & analyzed critical and/or complicated situations and made appropriate decisions in client's best interest.Innate ability to worth with people of diverse economic and social backgrounds & built successful business based on superior customer service and solid reputation for meeting client's needs.