Joanne Wright Email & Phone Number

Camberley Surrey

Assist the PM and to Lead and motivate a team of Project Administrators generating high levels of KPI attainment and customer satisfaction Review & document performance at least weekly report on the overall performance of all contracts in the Region to the PMDevelop and implement a process to achieve KPIs and further improve overall performanceAgent productivity levels to be measured and improved to gain cost efficiencies.Deliver success against Key Performance Indicator targets and plans through effective monitoring of reports and processes.Identify and report IT issues ensuring resolution is implemented quickly and learnt from for future referenceParticipate in projects, as required, that focus on improvement activities, either within the department or from a wider business perspectiveIdentify opportunities for improvement and provide supporting rationale, with particular focus on opportunities to increase revenue, reduce costs and improve customer serviceContinuously look and plan for ways to maximise service, performance & cost via improvements in people, process and systems utilisation .Ensure all works carried out comply with current Health & Safety and environmental legislation, ensuring that all staff are aware of and receive training in all relevant H&S issuesRecruiting within the partnership Carrying out PDR`S yearly and one to ones with my staff members very 2 months. Dealing with new lettings and void properties on a day to day basis. . Running of other contracts alongside my own team ensuring a service is being delivered.Attending interviews with other clients where Lovell have been giving the opportunity to win more contracts. We would then promote ourselves and how we would look after the company if we were to win and how we would deliver a service.

Customer Service Administrator Answering incoming calls from customers, insurance and corporate companies, and relaying information to our branches. Providing customer service to a high standard to all clients. Main contact for new account Norwich Union and RBS bilateral along with 2 others. Billing and auditing and sending this information to the managing directors of the company. Dealing with strict deadlines and targets. Achieved employee of the month for hard work out of 170 staff. Promoted twice within 1 year 6 months. Within 4 months received a customer service certificate for reaching my goals and providing excellent customer service.

Aldershot

General Administrator duties. Providing high level of customer service. Assisting meetings providing detailed information on how the software we were providing would benefit them. Arranging seminars at different venues such as Chelsea football club, where we invite clients to see what our software can offer. The software provided was Sun Micro Systems and System Union. Up to 270 customers can come to a seminar and on average 250 will buy the product on offer. Worked commission to receive bonuses and had targets and deadlines to meet. Marketing skills and excellent communication skills. Awarded Marketer of the year