Jo Hanley Email & Phone Number

Birmingham, Gb

Birmingham, United Kingdom

Lloyds Bank Corporate Markets (LBCM) is a separately licenced bank that forms part of Lloyds Banking Group with 1.5K staff and £1B revenue operating across the UK, Channel Islands, Europe, the Americas and Asia serving 250,000 customers spanning consumer, private banking, Corporates and Financial Institutions. Reporting to the COO (SMF 24), lead a multi-site/multi-discipline team of 27 people. Built the global bank Data & Analytics Office, managing global data obligations, delivering pan-enterprise data insights & analytics and driving strategic data & tech advancement. Lead global banking product (Payments, Lending, Trade & Deposits) fulfilment and regulatory / scheme compliance. Responsible Delegate for FCA 1 Payments Services and FCA 18 Customer Service, Data Officer, Payments Officer, Client Assets Oversight and Operational Resilience Accountable Person – Payments and Lending. Board engagement for all areas of responsibility. Manage a budget of £38M and £230M Group Data and Machine Learning investment funding and portfolio delivery (shared oversight / accountability through committee). Global service owner for operational and client servicing, managing and oversighting outsourced service delivery. Oversee enterprise-wide data value generation portfolio driving transformation, business performance and operational excellence through data and tooling leveraging analytics, data science and AI.

Birmingham, United Kingdom

Reporting to the COO (SMF 24), managed / matrix managed 15 Service Managers across the UK and international jurisdictions. Developed and led ongoing management of global third-party outsourced service governance and oversight model for the new bank for contracts totalling £300M (75% of operating activity outsourced across 250 providers spanning Group Shared Service and external suppliers). Designed and led global adoption of control framework for managing third party risk and enterprise-wide Board insight and reporting. Client and Banking Product regulatory / external reporting and compliance accountability including Client Assets (CASS), Client Tax (FATCA & CRS), Deposit Protection (FSCS), Payments and Current Account Switching Service. Enterprise Payments Executive lead including global payments strategy development, risk and compliance oversight, £270M Group Payment Services investment funding and change portfolio delivery (shared oversight / accountability through committee).

Birmingham, United Kingdom

FTSE 100 bank with revenue of £18.5B, 65K staff and 15 divisions offering full range of banking products and spanning all customer segments.Built and established a new function responsible for Group governance and compliance with new ringfencing legislation, reporting to Ringfenced Bank Risk Officer. Group Ringfencing Policy Owner, developed new Group Ringfencing Policy, Procedures, Standards and library risks. Led enterprise-wide adoption of new policy ahead of legislation coming into force, partnering divisions on application of policy, risk assessment and control framework design. Trusted advisor, providing specialist guidance and advice at enterprise level. Led design and execution of enterprise-wide ringfencing perimeter controls and monitoring framework. Led stand up and ongoing production of new suite of PRA regulatory reports and notifications. International Booking Model owner and member of International Booking Model Committee oversighting model interpretation and compliance. Advisor for establishing of European Payments entity to deliver Group continuity of EUR payments capability post Brexit.

Birmingham, United Kingdom

Led multi-site Client Servicing and Operations Shared Service function for Group global trade business delivering trade product suite fulfilment and trade based economic crime prevention, including leadership of operational control and business change teams. Scale leadership role, responsible for 250 FTE and a budget of £25M, reporting to Group Global Payments Executive Director (GEC-1). Global Payments Executive Team member and trusted business partner to the Global Transaction Banking business, collaborating on strategic business transformation and growth, including operating model design and implementation for the new Asia business. Accountable for sizeable business led and inbound change portfolio delivery. Operations Accountable Executive for £20M Trade Transformation Programme, leading technology modernisation. Led strategic operational excellence transformation programme, including operating model simplification, skills development, process redesign & automation and operational risk management enhancement. Led Group’s response to FCA Trade Based AML thematic review, designing and implementing new operating activity and control framework.

Miami, Florida, United States

Reported into Chief Executive Officer LatAm. Led a team of 30 spanning Business Change, Client Onboarding & Ongoing Management/Due Diligence, Banking & Investment Operations and Credit Risk servicing private banking clients in Latin America.• Miami Agency Executive Committee Member - business planning and performance management • Managed outsourced partnerships and service delivery/risk • Led legal, regulatory and mandatory change portfolio: Dodd Frank Remittance Transfers, FATCA & NRA regulation compliance, Check 21 platform modernisation and Swift Standards compliance • Led business transformation activity including Operational Excellence Programme and creation of North America Sanctions Hub • Executive team delivering major divestment project - sale of the Private Bank business and closure of the Miami Agency branch

Haarlem, Netherlands

Reported into Credit Risk Officer, Europe. Led multi-site/jurisdiction middle office function encompassing 30 colleagues located across the Netherlands, Belgium & Spain, managing the European corporate lending portfolio and client management/servicing. • Led integration of the Loans Administration and Credit Risk Monitoring functions and implemented business improvements creating efficiencies, reducing risk and aligning to Group and industry best practice• Led Group and regulatory reporting simplification programme: including consolidation, automation and resolution of quality issues • Led European Business Transformation Programme workstreams - Trade and Lending business migration to Group UK booking centre/infrastructure/servicing functions, European Client Servicing Function creation and international branch closure

Haarlem, Netherlands

Reported into Chief Operating Officer, Europe. Led a multi-site/jurisdiction European Shared Service of 45 people providing Treasury, Trade, Economic Crime Prevention and Payments Services to the European businesses, servicing Corporate clients in Belgium, France, Germany, the Netherlands and Spain. Developed operational strategy and led delivery model transformation: created European Shared Service with jurisdiction centres of excellence, including migration and integration of servicing for Spanish business into the European Shared Service Model and infrastructure. Led Payments legal, regulatory and mandatory change portfolio including adoption of SEPA Payments, Payment Services Directive compliance and Annual Swift Standards upgrades. Managed correspondent banking relationships and operational relationship with the Dutch Central Bank. Led operational excellence programme delivering automation, increased efficiency, risk reduction and improved customer service levels.

Haarlem, Netherlands

Reported into Chief Operating Officer, Europe. Managed change portfolio across Belgium, France and the Netherlands focused on business improvement/transformation, proposition development and business growth including Disaster Recovery site rationalisation, domestic payments outsourcing, European Agent Bank Function establishment and Asset Backed Lending/Invoice Discounting proposition.

Brussels, Belgium

Reported into Chief Executive Officer Belgium & France. Supported the management of all business functions, led business planning & performance management, regulatory compliance and managed projects, including the establishing of the France Entity and European business integration.

Assistant Relationship Manager, Commercial & Large Corporate BirminghamIndustry Sector & Intelligence, Risk Corporate Banking Manager, Major Corporate Belgium

Acute Hospital and Community Services Trust serving a population of around 450,000 with a workforce of over 7,000 and a turnover of around £500 million. Board Member, Audit & Risk Committee Chair, Counter Fraud NED Lead, Finance, Performance & Productivity Committee Member, Charity Trustee

Birmingham, England, United Kingdom

Co-lead Midlands branch of the WIBF social enterprise supporting women's career ambitions in financial services. Delivering development programmes, networking events and mentoring to Midlands based members and working with Corporate and Institutional members to drive diversity and inclusion across the industry.

Birmingham, United Kingdom

Business Improvement District (BID) focused on enhancing a diverse area of Birmingham city centre, creating an attractive, safe and prosperous environment for businesses, residents and visitors into the area. Non executive director board member, with a particular focus on finances and governance.

Birmingham, England, United Kingdom

Business Advisory: working with businesses to enable and grow exporting capability (first time exporters and breaking into new overseas markets)

Master Of Arts - Ma (Hons), Modern European Languages (French, Spanish & Portuguese) & Eu Studies

Bachelor Of Science - Bsc (Hons), Financial Services