Jo Hanley Email and Phone Number
Customer centric, strategic and emotionally intelligent senior leader with a proven track record in leading transformational change on a global scale, delivering significant business and customer value. Executive level leadership experience across various divisions of a large and complex FTSE 100 Financial Services organisation coupled with wider industry experience across not for profit and public sectors as a Non-Executive Director. Leadership and broad multi-discipline technical skillset including Data, Change, Risk, Operations & Product/Service Propositions. Global experience spanning Europe, the Americas and Asia with experience across all customer types from consumers to Corporate and Institutional clients. Proven ability in leading effective design and implementation of new frameworks, policies, teams and functions coupled with organisational design and business integration to ensure efficient and effective service delivery and support business growth. Inclusive and collaborative leadership style that inspires high performance and innovation whilst creating an open and supportive environment where people thrive and grow. Passionate about supporting the development and growth of others with a nurturing and coaching style, enabling and empowering people to fulfil their potential. Drive adoption of new ways of working and being digitally and data led with a continuous improvement mindset, challenging the status quo and driving transformation to improve customer and colleague experience. Outcome driven business enabler, supporting strategic and business objective delivery in a safe and sustainable manner. Strong interpersonal, stakeholder management and communication skills up to Board and C-Suite/GEC level with UK and international regulator engagement experience. Committed to driving diversity, equity and inclusion.Specialisms: Banking Products - Trade / Lending / Payments, Transformation, Multi-site/discipline Leadership, Executive Management, Service Delivery & Improvement, Operational Excellence, Business Planning & Performance, Risk Management & Control, People Management, Problem Solving, Legal / Regulatory / Mandatory Change
Lloyds Banking Group
View- Website:
- lloydsbankinggroup.com
- Employees:
- 61911
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Managing Director, Global Head Of Client Servicing, Data And Operations, Lloyds Bank Corporate MarketsLloyds Banking GroupBirmingham, Gb
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Managing Director, Global Head Of Client Servicing, Data & Operations, Lloyds Bank Corporate MarketsLloyds Banking Group Jun 2021 - PresentBirmingham, United KingdomLloyds Bank Corporate Markets (LBCM) is a separately licenced bank that forms part of Lloyds Banking Group with 1.5K staff and £1B revenue operating across the UK, Channel Islands, Europe, the Americas and Asia serving 250,000 customers spanning consumer, private banking, Corporates and Financial Institutions. Reporting to the COO (SMF 24), lead a multi-site/multi-discipline team of 27 people. Built the global bank Data & Analytics Office, managing global data obligations, delivering pan-enterprise data insights & analytics and driving strategic data & tech advancement. Lead global banking product (Payments, Lending, Trade & Deposits) fulfilment and regulatory / scheme compliance. Responsible Delegate for FCA 1 Payments Services and FCA 18 Customer Service, Data Officer, Payments Officer, Client Assets Oversight and Operational Resilience Accountable Person – Payments and Lending. Board engagement for all areas of responsibility. Manage a budget of £38M and £230M Group Data and Machine Learning investment funding and portfolio delivery (shared oversight / accountability through committee). Global service owner for operational and client servicing, managing and oversighting outsourced service delivery. Oversee enterprise-wide data value generation portfolio driving transformation, business performance and operational excellence through data and tooling leveraging analytics, data science and AI.
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Managing Director, Global Head Of Service Management, Lloyds Bank Corporate MarketsLloyds Banking Group Jan 2019 - May 2021Birmingham, United KingdomReporting to the COO (SMF 24), managed / matrix managed 15 Service Managers across the UK and international jurisdictions. Developed and led ongoing management of global third-party outsourced service governance and oversight model for the new bank for contracts totalling £300M (75% of operating activity outsourced across 250 providers spanning Group Shared Service and external suppliers). Designed and led global adoption of control framework for managing third party risk and enterprise-wide Board insight and reporting. Client and Banking Product regulatory / external reporting and compliance accountability including Client Assets (CASS), Client Tax (FATCA & CRS), Deposit Protection (FSCS), Payments and Current Account Switching Service. Enterprise Payments Executive lead including global payments strategy development, risk and compliance oversight, £270M Group Payment Services investment funding and change portfolio delivery (shared oversight / accountability through committee).
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Director, Group Ringfencing Policy & GovernanceLloyds Banking Group Aug 2017 - Dec 2018Birmingham, United KingdomFTSE 100 bank with revenue of £18.5B, 65K staff and 15 divisions offering full range of banking products and spanning all customer segments.Built and established a new function responsible for Group governance and compliance with new ringfencing legislation, reporting to Ringfenced Bank Risk Officer. Group Ringfencing Policy Owner, developed new Group Ringfencing Policy, Procedures, Standards and library risks. Led enterprise-wide adoption of new policy ahead of legislation coming into force, partnering divisions on application of policy, risk assessment and control framework design. Trusted advisor, providing specialist guidance and advice at enterprise level. Led design and execution of enterprise-wide ringfencing perimeter controls and monitoring framework. Led stand up and ongoing production of new suite of PRA regulatory reports and notifications. International Booking Model owner and member of International Booking Model Committee oversighting model interpretation and compliance. Advisor for establishing of European Payments entity to deliver Group continuity of EUR payments capability post Brexit.
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Managing Director, Group Head Of Trade ServicesLloyds Banking Group Feb 2014 - Jul 2017Birmingham, United KingdomLed multi-site Client Servicing and Operations Shared Service function for Group global trade business delivering trade product suite fulfilment and trade based economic crime prevention, including leadership of operational control and business change teams. Scale leadership role, responsible for 250 FTE and a budget of £25M, reporting to Group Global Payments Executive Director (GEC-1). Global Payments Executive Team member and trusted business partner to the Global Transaction Banking business, collaborating on strategic business transformation and growth, including operating model design and implementation for the new Asia business. Accountable for sizeable business led and inbound change portfolio delivery. Operations Accountable Executive for £20M Trade Transformation Programme, leading technology modernisation. Led strategic operational excellence transformation programme, including operating model simplification, skills development, process redesign & automation and operational risk management enhancement. Led Group’s response to FCA Trade Based AML thematic review, designing and implementing new operating activity and control framework.
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Chief Operating Officer, LatamLloyds Banking Group May 2012 - Jan 2014Miami, Florida, United StatesReported into Chief Executive Officer LatAm. Led a team of 30 spanning Business Change, Client Onboarding & Ongoing Management/Due Diligence, Banking & Investment Operations and Credit Risk servicing private banking clients in Latin America.• Miami Agency Executive Committee Member - business planning and performance management • Managed outsourced partnerships and service delivery/risk • Led legal, regulatory and mandatory change portfolio: Dodd Frank Remittance Transfers, FATCA & NRA regulation compliance, Check 21 platform modernisation and Swift Standards compliance • Led business transformation activity including Operational Excellence Programme and creation of North America Sanctions Hub • Executive team delivering major divestment project - sale of the Private Bank business and closure of the Miami Agency branch
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Director, Middle Office EuropeLloyds Banking Group Jan 2011 - Apr 2012Haarlem, NetherlandsReported into Credit Risk Officer, Europe. Led multi-site/jurisdiction middle office function encompassing 30 colleagues located across the Netherlands, Belgium & Spain, managing the European corporate lending portfolio and client management/servicing. • Led integration of the Loans Administration and Credit Risk Monitoring functions and implemented business improvements creating efficiencies, reducing risk and aligning to Group and industry best practice• Led Group and regulatory reporting simplification programme: including consolidation, automation and resolution of quality issues • Led European Business Transformation Programme workstreams - Trade and Lending business migration to Group UK booking centre/infrastructure/servicing functions, European Client Servicing Function creation and international branch closure
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Head Of Operations, EuropeLloyds Banking Group Jan 2009 - Dec 2010Haarlem, NetherlandsReported into Chief Operating Officer, Europe. Led a multi-site/jurisdiction European Shared Service of 45 people providing Treasury, Trade, Economic Crime Prevention and Payments Services to the European businesses, servicing Corporate clients in Belgium, France, Germany, the Netherlands and Spain. Developed operational strategy and led delivery model transformation: created European Shared Service with jurisdiction centres of excellence, including migration and integration of servicing for Spanish business into the European Shared Service Model and infrastructure. Led Payments legal, regulatory and mandatory change portfolio including adoption of SEPA Payments, Payment Services Directive compliance and Annual Swift Standards upgrades. Managed correspondent banking relationships and operational relationship with the Dutch Central Bank. Led operational excellence programme delivering automation, increased efficiency, risk reduction and improved customer service levels.
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Project Manager, EuropeLloyds Banking Group Jun 2007 - Dec 2008Haarlem, NetherlandsReported into Chief Operating Officer, Europe. Managed change portfolio across Belgium, France and the Netherlands focused on business improvement/transformation, proposition development and business growth including Disaster Recovery site rationalisation, domestic payments outsourcing, European Agent Bank Function establishment and Asset Backed Lending/Invoice Discounting proposition.
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Chief Of Staff, Belgium And FranceLloyds Banking Group Mar 2006 - May 2007Brussels, BelgiumReported into Chief Executive Officer Belgium & France. Supported the management of all business functions, led business planning & performance management, regulatory compliance and managed projects, including the establishing of the France Entity and European business integration.
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Graduate Management Trainee - Wholesale & International BankingLloyds Banking Group Oct 2004 - Feb 2006Assistant Relationship Manager, Commercial & Large Corporate BirminghamIndustry Sector & Intelligence, Risk Corporate Banking Manager, Major Corporate Belgium
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Non Executive Director And Audit & Risk Committee ChairDudley Group Nhs Foundation Trust Jun 2023 - PresentAcute Hospital and Community Services Trust serving a population of around 450,000 with a workforce of over 7,000 and a turnover of around £500 million. Board Member, Audit & Risk Committee Chair, Counter Fraud NED Lead, Finance, Performance & Productivity Committee Member, Charity Trustee -
Co-Chair Wibf Midlands BranchWomen In Banking And Finance - Uk 2018 - PresentBirmingham, England, United KingdomCo-lead Midlands branch of the WIBF social enterprise supporting women's career ambitions in financial services. Delivering development programmes, networking events and mentoring to Midlands based members and working with Corporate and Institutional members to drive diversity and inclusion across the industry. -
Non Executive DirectorWestside Business Improvement District Jun 2017 - Jun 2022Birmingham, United KingdomBusiness Improvement District (BID) focused on enhancing a diverse area of Birmingham city centre, creating an attractive, safe and prosperous environment for businesses, residents and visitors into the area. Non executive director board member, with a particular focus on finances and governance. -
International Trade AdvisorUk Trade & Investment (Ukti) Oct 2001 - Sep 2004Birmingham, England, United KingdomBusiness Advisory: working with businesses to enable and grow exporting capability (first time exporters and breaking into new overseas markets)
Jo Hanley Education Details
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Modern European Languages (French, Spanish & Portuguese) & Eu Studies -
Financial Services
Frequently Asked Questions about Jo Hanley
What company does Jo Hanley work for?
Jo Hanley works for Lloyds Banking Group
What is Jo Hanley's role at the current company?
Jo Hanley's current role is Managing Director, Global Head of Client Servicing, Data and Operations, Lloyds Bank Corporate Markets.
What schools did Jo Hanley attend?
Jo Hanley attended The University Of Edinburgh, The University Of Manchester.
Who are Jo Hanley's colleagues?
Jo Hanley's colleagues are Alix Smith, Amir Hassan, Jaswanth Reddy, Steve Bali, Geoff Lee, Darren Dickson Mcips, Karen Olsen - Peacock.
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Jo Hanley
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