Joanne Hook Email & Phone Number

London, United Kingdom

Manages the Project Team delivering client assignments. Acts as the main point of contact for Heads of Client Delivery, Head of Client Implementation, Sales and Principal Consultants in determining Project Management resource allocation to ensure client projects are delivered to spec, on time and within budget.

London, England, United Kingdom

London, United Kingdom

• Talent Management Project Manager
• Proactive management of a large-scale Graduate Assessment centre project for a public sector client – high volume (500 applicants), several sifting stages and 10 assessment centres – ensured project was retained after.
• Implemented a high-profile new client Leadership Assessment programme – from scoping stage, partnering with client and Lead Consultant and Account Director through to operationalising complex and time-pressured.
• Closely tracked and analysed risk register which ensured learnings were explored and improvements made - won ‘trusted partner’ status with the client which led to 6 additional workstreams being opened worth £300k in.
• Programme management of high-profile Global Leadership Assessment project for our parent company ManpowerGroup – aligning resources (such as Internal COE/designers, assessment providers & coaches) and processes to.
• Effectively mentored and on-boarded less experienced Project Managers onto the team

London, United Kingdom

• Successfully programme managed the design and delivery of two sales academies for a global firm in two regions (each €1.4m over 2 years) – complex design, multiple modules and blended learning solutions delivered to.
• Designed and delivered a communications plan to ensure clarity of process and best practice for Train-the-Trainer delivery which saw 32 client Sales Managers in the Middle East & Africa trained to deliver our programme.
• Project managed implementation and risk to ensure high quality of delivery to time and budget (with resource management including third-party suppliers/contractors)
• Collaborated with Instructional Designers, QA, Client Impact teams and client project sponsors to continuously review learning impact and quality of participant experience
• Partnered with Client Directors to scope out and create statements of work that accurately reflected the resourcing required to deliver the quality of our proposal
• Proactively oversaw revenue delivered vs budget – maintained revenue forecasts and influenced activities to ensure desirable margins were achieved

London, United Kingdom

• Overhauled and embedded project management governance and processes which eliminated delivery errors and resulted in smoother internal and external stakeholder management, improved project margins and a higher quality.
• Proactively coached a team of Project Managers to high performance and seamless delivery – established an open communication culture, set clear goals and motivated and monitored performance via coaching and feedback
• Oversaw operations across all projects and acted as an escalation point – scoped out workstreams at kick-off stage, ensured smooth delivery throughout and reviewed programme efficiencies at project close
• Enforced strict project margin guidelines and a more efficient resourcing approach
• Delivered increased accuracy of practice financials to senior management, providing more ‘live’ data on the month in hand and for the months ahead
• Proactively steered the team provision of timely and accurate monthly client invoicing

London, United Kingdom

• Project managed several consulting assignments simultaneously
• Successfully programme managed the pilot and roll-out of a large leadership development programme for first-line leaders for a global electronics manufacturer – a 4-day classroom event with webinars and a bespoke.
• Recipient of Employee Brand award for demonstrating the company values of Fresh Thinking and Innovation when project managing the roll-out of a global CSR initiative Green@Work
• Designed bespoke delivery processes such as a global Train-the-Trainer process and a coaching tracker
• Executed timely and accurate delivery of financial information
• Oversaw invoicing for all my project revenue

London, United Kingdom

Successfully delivered quality and speed of response to global bids and business development information requests in Europe resulting in alignment of the European operation to strategic imperatives, increasing cross border activity across all lines of business.

London, United Kingdom

Proactively supported two Business Development Directors: account management, first contact point for candidates and clients, seminar delivery, proposal and presentation preparation, diary management, management information provision.

London

Supported four direct mail Print Production Managers. In this “start up” role, introduced new systems that enabled the Production Managers to better manage multiple direct mail campaigns and allowed them to focus more efficiently on the design of direct mail components.

London, United Kingdom

Effectively deployed strong PA skills such as diary management, multi-tasking, diplomacy, influencing and discretion whilst gaining a bird’s eye view, from the Directorate corridor, of the people and processes that make a museum run.