Joanne Hook Email & Phone Number

London, United Kingdom

Manages the Project Team delivering client assignments. Acts as the main point of contact for Heads of Client Delivery, Head of Client Implementation, Sales and Principal Consultants in determining Project Management resource allocation to ensure client projects are delivered to spec, on time and within budget.

London, England, United Kingdom

London, United Kingdom

Talent Management Project Manager • Proactive management of a large-scale Graduate Assessment centre project for a public sector client – high volume (500 applicants), several sifting stages and 10 assessment centres – ensured project was retained after long-standing previous PM had moved on • Implemented a high-profile new client Leadership Assessment programme – from scoping stage, partnering with client and Lead Consultant and Account Director through to operationalising complex and time-pressured delivery and resourcing • Closely tracked and analysed risk register which ensured learnings were explored and improvements made - won ‘trusted partner’ status with the client which led to 6 additional workstreams being opened worth £300k in total in one year • Programme management of high-profile Global Leadership Assessment project for our parent company ManpowerGroup – aligning resources (such as Internal COE/designers, assessment providers & coaches) and processes to realise the successful delivery and analysis of a new Leadership Success Model which has involved 200 leaders to date • Effectively mentored and on-boarded less experienced Project Managers onto the team

London, United Kingdom

• Successfully programme managed the design and delivery of two sales academies for a global firm in two regions (each €1.4m over 2 years) – complex design, multiple modules and blended learning solutions delivered to several countries • Designed and delivered a communications plan to ensure clarity of process and best practice for Train-the-Trainer delivery which saw 32 client Sales Managers in the Middle East & Africa trained to deliver our programme – designed content including learner journey graphics and successfully delivered to all 32 Managers via a series of webexs • Project managed implementation and risk to ensure high quality of delivery to time and budget (with resource management including third-party suppliers/contractors)• Collaborated with Instructional Designers, QA, Client Impact teams and client project sponsors to continuously review learning impact and quality of participant experience• Partnered with Client Directors to scope out and create statements of work that accurately reflected the resourcing required to deliver the quality of our proposal• Proactively oversaw revenue delivered vs budget – maintained revenue forecasts and influenced activities to ensure desirable margins were achieved • Change managed these engagements to maintain momentum, to ensure learning embedded and ‘stuck’ and alignment to our client’s business imperatives was achieved • Fuelled account growth by identifying new opportunities and supported Client Directors in converting them.

London, United Kingdom

• Overhauled and embedded project management governance and processes which eliminated delivery errors and resulted in smoother internal and external stakeholder management, improved project margins and a higher quality of service to the client• Proactively coached a team of Project Managers to high performance and seamless delivery – established an open communication culture, set clear goals and motivated and monitored performance via coaching and feedback• Oversaw operations across all projects and acted as an escalation point – scoped out workstreams at kick-off stage, ensured smooth delivery throughout and reviewed programme efficiencies at project close • Enforced strict project margin guidelines and a more efficient resourcing approach • Delivered increased accuracy of practice financials to senior management, providing more ‘live’ data on the month in hand and for the months ahead • Proactively steered the team provision of timely and accurate monthly client invoicing • Wrote and presented client project reviews for internal and client stakeholders – reviewed trends and themes, proactively shared findings or concerns which resulted in continual service improvements• Established a more ‘joined up’ collaboration between Operations and Sales teams –which resulted in a shared understanding of objectives and roles and a more effective project roll-out and delivery.

London, United Kingdom

• Project managed several consulting assignments simultaneously • Successfully programme managed the pilot and roll-out of a large leadership development programme for first-line leaders for a global electronics manufacturer – a 4-day classroom event with webinars and a bespoke on-line resource portal:o Single contact point for all client and Right stakeholders across US, South America, Asia Pac and European delivery centres - deployed strong stakeholder management with individuals and groups across eight geographies from global Learning & Development Heads through to local Programme Managerso Proactively managed and tracked project milestones over seven workstreams - solely responsible for managing all reporting, resourcing, communications, budget, change control and risk using RAID logs and critical path analysiso Deployed and managed global delivery pool from on-boarding and Train-the-Trainer stages through to delivery and review stageso Measured and reported on return on investment using ‘Metrics That Matter’o Executed production and translation of materials into eight languageso Managed three third-party vendors for the provision of translation services, Talent Development analytics and digital learning contento Exceeded client target to see 1,000 leaders in the first year o Realised revenue of £400k in the first year of operationo Delighted client resulting in roll out to next level down plus add-on coaching • Recipient of Employee Brand award for demonstrating the company values of Fresh Thinking and Innovation when project managing the roll-out of a global CSR initiative Green@Work• Designed bespoke delivery processes such as a global Train-the-Trainer process and a coaching tracker • Executed timely and accurate delivery of financial information • Oversaw invoicing for all my project revenue

London, United Kingdom

Successfully delivered quality and speed of response to global bids and business development information requests in Europe resulting in alignment of the European operation to strategic imperatives, increasing cross border activity across all lines of business.

London, United Kingdom

Proactively supported two Business Development Directors: account management, first contact point for candidates and clients, seminar delivery, proposal and presentation preparation, diary management, management information provision.

London

Supported four direct mail Print Production Managers. In this “start up” role, introduced new systems that enabled the Production Managers to better manage multiple direct mail campaigns and allowed them to focus more efficiently on the design of direct mail components.

London, United Kingdom

Effectively deployed strong PA skills such as diary management, multi-tasking, diplomacy, influencing and discretion whilst gaining a bird’s eye view, from the Directorate corridor, of the people and processes that make a museum run.