Joanne Johnson Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

Completed monthly billing activities which included new customer set up, initiating and completing all invoicing import jobs in Oracle, invoice audit, adjustment posting, and distribution of invoices via email adhering to strict deadlines. Completed manual billing as needed for incentives and payment billing files. Verified and posted daily lockbox cash and ACH payments to Oracle financials and maintained A/R aging. Assisted with the collection process through emails on outstanding invoices. Researched and responded to questions from external and internal customers.• Maintained revenue rate table in Access database. This included initiating the daily validation report, verification of transaction errors, follow up on error corrections, and uploading new products and rates into the database.• Adhered to all audit requirements by maintaining all electronic files related to billing and payments.

Greater Atlanta Area

Managed daily payment and refund process for major client including reconciliation of customer accounts and problem resolution. Processed refund checks through Microsoft Dynamics GP system. Completed and verified the daily upload of lockbox payments and ACH credits. Utilized Sales Force CRM while completing escalation resolutions. Assist with coverage as needed. Involved with training new associates.• Escalation point for all finance type escalations such as refunds, payments, and ACH issues.• Member of start up operations team for new health insurance client. Contributed to the implementation of members from account set up to invoicing and payment processing.

Alpharetta, Ga Shared Services Center

Supervised all tasks related to the accurate billing of vehicle lease charges for 100K+ units ensuring monthly bill cycle deadlines were met. Managed personnel through coaching, performance tracking and performance appraisals. Acted as primary escalation point resolving and addressing issues within established guidelines utilizing excellent problem solving skills. Completed month end closing activities including verification of revenue accruals, review of departmental P&L and initiated journal vouchers as necessary. Verified that all desk procedures and audit controls were followed and documented. Managed staff of 18 billing associates along with monitoring departmental budget.• Conducted monthly branch revenue analysis as part of the month end close review for variances above or below set criteria. Researched and analyzed general ledger transactions, billing and accrual reports, and queries to determine cause of revenue variance. Processed any needed journal vouchers to recognize revenue in the proper accounting month.• Worked closely with A/R-Collections group to resolve escalated invoicing issues leading to more timely A/R payments.• Improved performance metrics data collection by collaborating with IT project team to automatically extract and consolidate pending vehicle change notices, rejected revenue transactions, and overdue billing transactions into centralized reporting vs. manual compilation from multiple AS400 environments. Also joined forces with IT project team to design updated exception billing for contractual lease operations. • Consistently came in under monthly department budget of $55K by managing staff hiring, overtime and supplies. Contributed to the Revenue Management group budget being below ASL (authorized spending limit) by 4% ($245K) in 2011. • Verified that all SOX and accounting procedures were followed and participated in required annual audits.

Alpharetta, Ga Shared Services Center

Provided day-to-day work direction for the rental billing, invoicing and contractual audit team. Managed work processes and results to established service levels. Hired, trained and coached a group of eight analysts and nine associates. Assisted with the interpretation of terms and legal language of vehicle lease contracts to ensure accurate customer set up. Collaborated on system enhancement implementations and testing of major redesign of rental billing audit process. Managed the national rental billing process acting as a primary escalation source. Reconciled balance sheet accounts and completed month end activities including review of P&L and margins. Participated in multiple projects including credit memo reviews, customer service, billing accuracy and collection efforts. • Contributor in achieving cost savings of approximately $380K annually and staff reduction of 10 full time employees by re-designing and implementing systematic billing audit process.• Implemented marketing strategies for electronic methods of invoicing which resulted in a reduction of invoicing costs of $39K annually and a decrease of 66K mailed paper invoices.• Increased customer satisfaction and improved accuracy of billing by creating special customer requirements database used in systematic billing audits.• Participated in a “Train the Trainer” seminar and became certified to facilitate “Delivering Outstanding Customer Service” training for 200+ shared services center employees improving customer interactions and center service image.

Salem, Nh District Office

Supervised associates in revenue billing functions including: contractual lease, rental, sales and service repairs, accident and fuel billing, rental dealer processing and payroll for district employees. Provided input to hiring, guidance, coaching and training. Acted as a subject matter expert for the team and the business processes. Reviewed, analyzed and processed all credit memos. Managed a team of eight associates.• Achieved 10% decrease in credit memos by developing procedure for root cause analysis resulting in reduced invoice errors and increased customer satisfaction.• Contributed to the successful acquisition and integration of 1,200 units and customers from a major competitor resulting in substantial increased revenue to the company. Assisted with implementation of data input, review of contractual data, verification of licensing and permitting of vehicles and audit of initial customer invoice.• Supported implementation of updated invoicing system and trained team of associates.• Maintained and updated Consumer Price Index (CPI) data files for 6,000+ vehicles and processed semi-annual CPI changes that resulted in increased lease revenue.

Manchester, Nh District Office

Led team of associates processing accounts payable, fuel and parts inventories, vehicle repair order and trip record processing. Also managed rental dealer processing and payroll for district employees. Primary input to hiring, training and performance of group. Assisted with escalation issues. Participated in multiple projects as assigned. Supervised a team of seven associates.• Assisted with the merge of the Boston, Braintree, and Manchester district offices integrating multiple employees and office functions into one district office as a company cost saving measure. Involvement included computer data consolidation, hiring and training new employees and assisting in planning and executing office move.• Assisted with the conversion to an AS400 computer system and training of 20 employees on the new system resulting in increased efficiency and productivity.

Associate Of Science (A.S.), General Management

Activities and Societies: Delta Mu Delta Honor SocietyCompleted additional credit hours toward a Bachelor of Science Degree in Business.

Certification, Administrative Assistant And Secretarial Science, General