Cimplx ACA is an industry leading suite of Affordable Care Act compliance products designed specifically to assist employers mitigate risk of IRS penalties, accurately file the required tax forms, and maintain access and control over their company's data.Senior Account Executive (2015-Present) Rock Hill, SC• Promoted from an Account Executive in July 2016 to a Senior Account Executive, I am responsible for overall client account satisfaction and retention for the most prestigious book of business in the Managed Services division. I successfully manage, train, and mitigate issues while providing strategic product guidance to all my clients in a fast paced independent self-directed environment.

As a Client Relationship Manager I was responsible for overall client satisfaction,relationship building, primary escalation contact for client and employee, retention, budgeting, and sales. I worked to ensure positive daily interactions and customer and employee loyalty while supporting large financial institutions in both domestic and international market sectors. During my tenure, I was responsible for approximately 10-12 client accounts.Career Highlights:•Direct sourced, recruited and placed contract senior level staffing talent for extended international client engagements generating over $1M per year in revenue. • Client loyalty test scores by 90% within 1 year by taking over the business relationship of three (3) newly assigned clients. Took action to learn the organization, see the challenges, and suggesting appropriate alternatives in very tight constraints. • Able to bring diverse groups together on project implementations to arrive at desired solutions. I brought a technical background to this role establishing more effective communications, clarification of task assignments with resource managers and reduced escalations.•Ability to adapt both communication and management styles to all levels of the organization to complement the needs of my clients, co-workers, and team. •Demonstrated leadership and training capabilities by strategically reorganizing an ineffective project team by establishing regular meetings, creating and mandating process procedures making the team more productive and confident in fulfilling their roles. •Prepared and presented proposals and presentations, agreements and contracts.Identified and cultivated new sales opportunities. Responsible for assisting customers in expanding their use and implementation of FIS products and services.•Negotiated contracts/policies and served as a lead on customer presentations and meetings.

The Client Services Senior Business Analyst was my first position following the merger and absorption of Sanchez Computer Associates into Fidelity National Information Services. In this role, I was responsible for maintaining strong and productive client relationships for large financial institutions in both domestic and international market sectors. As the first line support and voice of the organization for my assigned client projects, I helped to resolve any production issues related to our software products and services. Career Highlights:• Coordinated quarterly software releases for approximately 24 client projects both on and off-site.• Advised and trained clients on the use of our software, procedures and processes.• Analyzed, researched, resolved, and mitigated client issues. Recommended and implemented the best solution based on the client’s needs.• Provided one-on-one assistance to answer customer questions, identifying needs for project modification when applicable.• Communicated consistently with customers, peers, supervisors, and other account stakeholders.• Created and documented workflows throughout the contract lifecycle and escalated important issues when needed.