Joanne Luboda Email & Phone Number

Charlotte, North Carolina, United States

Rock Hill, South Carolina

Cimplx ACA is an industry leading suite of Affordable Care Act compliance products designed specifically to assist employers mitigate risk of IRS penalties, accurately file the required tax forms, and maintain access and control over their company's data.Senior Account Executive (2015-Present) Rock Hill, SC• Promoted from an Account Executive in July 2016 to a Senior Account Executive, I am responsible for overall client account satisfaction and retention for the most prestigious book of business in the Managed Services division. I successfully manage, train, and mitigate issues while providing strategic product guidance to all my clients in a fast paced independent self-directed environment.

Rock Hill, Sc

Charlotte, North Carolina Area

As a Client Relationship Manager I was responsible for overall client satisfaction,relationship building, primary escalation contact for client and employee, retention, budgeting, and sales. I worked to ensure positive daily interactions and customer and employee loyalty while supporting large financial institutions in both domestic and international market sectors. During my tenure, I was responsible for approximately 10-12 client accounts.Career Highlights:•Direct sourced, recruited and placed contract senior level staffing talent for extended international client engagements generating over $1M per year in revenue. • Client loyalty test scores by 90% within 1 year by taking over the business relationship of three (3) newly assigned clients. Took action to learn the organization, see the challenges, and suggesting appropriate alternatives in very tight constraints. • Able to bring diverse groups together on project implementations to arrive at desired solutions. I brought a technical background to this role establishing more effective communications, clarification of task assignments with resource managers and reduced escalations.•Ability to adapt both communication and management styles to all levels of the organization to complement the needs of my clients, co-workers, and team. •Demonstrated leadership and training capabilities by strategically reorganizing an ineffective project team by establishing regular meetings, creating and mandating process procedures making the team more productive and confident in fulfilling their roles. •Prepared and presented proposals and presentations, agreements and contracts.Identified and cultivated new sales opportunities. Responsible for assisting customers in expanding their use and implementation of FIS products and services.•Negotiated contracts/policies and served as a lead on customer presentations and meetings.

Malvern, Pa

The Client Services Senior Business Analyst was my first position following the merger and absorption of Sanchez Computer Associates into Fidelity National Information Services. In this role, I was responsible for maintaining strong and productive client relationships for large financial institutions in both domestic and international market sectors. As the first line support and voice of the organization for my assigned client projects, I helped to resolve any production issues related to our software products and services. Career Highlights:• Coordinated quarterly software releases for approximately 24 client projects both on and off-site.• Advised and trained clients on the use of our software, procedures and processes.• Analyzed, researched, resolved, and mitigated client issues. Recommended and implemented the best solution based on the client’s needs.• Provided one-on-one assistance to answer customer questions, identifying needs for project modification when applicable.• Communicated consistently with customers, peers, supervisors, and other account stakeholders.• Created and documented workflows throughout the contract lifecycle and escalated important issues when needed.

Bachelor'S Degree, Bachelor Of Science | Business Management – Human And Fiscal Resources, Global Business Strategies,

Certificate Of Completion Program - Fundamentals Of Human Resource Management

Overall understanding of the Human Resource Industry. Course of study components include Employee Relations, Employment Law, Recruitment.

Certificate Of Completion Program - Basic Employment Law For Human Resources

Acquired knowledge of the basic understanding of State and Federal laws for employers of all sizes. Laws covered include: N.C. Employee.

Certification Of Completion Program - Human Resources For Employee Relations

Acquired knowledge of the basic understanding of Employee Relations and how it is integrated in the HR function for the organization..

Certificate Of Completion Program - Effective Recruitment And Selection

A basic understanding of Recruitment and Selection functions. Provide “how to” skills and resources to assess their company’s employment.

Certificate Of Completion Program - Benefits Administration

A basic understanding of laws/regulations affecting benefits administration and an overview of legally required and voluntary benefit.