•Manage Accounts Payable processes within a captive SSC ~100 staff carrying out transactional processes•Own and manage Accounts Payable policies and controls in the business, work with external / internal audit, mitigating risks and implementing policies and changes •Development of KPIs to promote best practice and drive business outcome measures that were used for decision making and used for government payment practice reporting •Responsible for scope of services and ensuring all process documents for the SSC are accurate and up to date so that key processes are clear and understood by the team. •Key stakeholder for driving Accounts Payable finance projects to ensure best practices adopted across the group•Led and delivered continuous improvements to standardise processes, increase efficiencies, improve controls and deliver cost savings•Communicate with stakeholders at all levels including Procurement Directors and Global Finance Directors to address issues and manage the buy in and adoption of the process changes •Develop a Governance framework for reporting of issues and escalations across the procure to pay function•Liaise with Global Process Owners to ensure consistency in the service delivery•Manage, coach and guide the SSC Operational Managers to ensure full understanding of the business requirementsMajor Achievements•Led a successful transition to a captive SSC. I managed a team from Palma who travelled to Mumbai to complete knowledge acquisition and knowledge transfer over 12 weeks, documented processes creating~100 roles in Palma.•Developed an escalation process that was used across the Thomas Cook Group including the UK, Germany and France to manage urgent requests covering all risks and controls. Agreed with key stakeholders to gain consistency across all countries •Trained by McKinsey’s using lean methodology, reduced manual invoicing by 60%, reduced headcount by 20%, implemented governance to improve compliance and cost control

•Responsible for both offshore and onshore teams to ensure all finance system interfaces for hotels are successful each day•Measure /monitor volumes and error rates to ensure targets met and compliance with the SLA’s•Regular liaison with IT for continuous improvements related to dataflow between Thomas Cook UK and Thomas Cook Germany•Prioritise changes in systems interfaces for SAP and other Thomas Cook Legacy systems•Lead fortnightly operational meetings with UK Purchasing and other Finance Operation teams to address issues, and manage process change•Responsible for scope of services and all process documentation is correct and up to date and any new processes are clearly defined with relevant documentationMajor Achievements•Led a successful transition to an offshore outsource provider for system interfaces. Created training plans, provided onshore and web-based knowledge transfer, signed off process documentation. Highlighted risk areas, provided contingencies. •Championed 17 users as part of a £150million project for MS Office 2010 roll out and a new internal network. Communicated, organised and co-ordinated that testing was complete and all necessary applications were compatible or an alternative solution sought•Reduced offshore FTE by introducing a more efficient way to produce deposit and guarantee hotelier payments improving timeliness and control.

•Manage 9 staff dealing with payments / static data and reconciliations•Implemented process for managing urgent payment requests and regular payment schedule implemented•Managing volumes and reporting statistics and compliance to monitor and reduce urgent payments •Worked to strict deadlines for payments and month end reconciliations•Liaise with internal and external suppliers to resolve any issues relating to accounts payable issues•Creating and updating the Accounts Payable process documentation and policies•Carry out monthly 1-2-1 staff appraisals and team meetingsMajor Achievements;•Implementation of a standard payment process within the department to reduce manual effort•Communicated to key stakeholders to embed standard payment process to reduce escalations

•Manage 16 staff dealing with invoice processing, statement reconciliations and payments•Ensure supplier accounts are up to date and paid within contractual deadlines•Measure team performance and manage any performance related issues •Perform month end tasks and ensure provisions in place for risk areas and flagged to financial controller•Liaise with internal and external suppliers to resolve any issues relating to accounts payable issues•Creating and updating the Accounts Payable SOPs and policies•Carry out monthly 1-2-1 staff appraisals and team meetingsMajor Achievements;•Implemented a new invoicing process for over 400 hotel and auxiliary suppliers. Suppliers were offered a method of invoicing which ensured payments were made accurately ,timely and more efficient. The project was high pressured , involved strict timescales and dealing with overseas suppliers operating in a different manner. •Completed successful knowledge transfer for accounts payable in 2005 to enable the process to be offshored to an outsource provider. This involved 3 months of 1-2-1 training, completing documentation and signing off knowledge transfer.