Joanne Parsons Email & Phone Number

New York, Ny, Us

I lead and manage resolving customers' critical issues by building and leading an interdepartmental, cross-functional, and geographically dispersed Varonis virtual team. In leading the virtual team we liaise with and work across various Varonis functional organizations and business units and with all levels of the company, from Support, Sales, Product management, and development engineers to management and corporate executives.

New York, Ny, Us

Varonis is a security and data governance SaaS that you can trust to protect your unstructured data from cyber attacks and insider threats. Analyze the machines and people that access your data to get a baseline and be alerted to abnormal behavior while enforcing a least privilege model to prevent data leaks.

Using Microsoft 365 admin center, add, edit, and remove user accounts and reset passwords. Assign roles to users and distribute software as needed for individuals. Currently determining the baseline services to guide TVG towards successfully maintaining services within a reasonable budget. Overhauling their website and creating an online application form for new members to sign up. Highlights include, but not limited to:- Built an app for my senior project to manage records of members (over 500) for visit reporting purposes to Oregon Food Bank. Tracks member donations and volunteer hours and manages vendor information and weekly donations. This application uses multifactor authentication with biometric sign in for security. Access to the data (PII) is strictly secured with policies for minimal access. - Designed and built a SQL database to store member and vendor records, and improve work processes. Currently the data is managed with Azure cloud services, using Dataverse, PowerApps, Flows and SharePoint to create an android application.

Portland, Oregon, Us

I had the honor of working on air at 98.7 The Bull in Portland, Oregon.

Provided vast technical support to Microsoft Office Consumers internationally, including testing the efficiency of offering a wide range of support to prevent transferring customers back and forth and ease communication. Scope of support included, but not limited to, Microsoft Accounts support, MS Store online purchases, Office 365 subscriptions and Microsoft Office perpetual software suites dating back to 2007. Consumer support covered the standard apps. Outlook, OneNote, and OneDrive/cloud support. Key member in identifying suites/subscriptions for the purpose of licensing differentiation/verification. Supported previous versions back to Windows 7 and Mac OSX 10.5 aka Leopard AND iOS, Android, Chrome OS, and Windows phone OS. Highlights include, but not limited to:- Cross-functional collaboration with 6 different business units and the combination of services enabled hundreds of environment situations. - Worked with virtual machines to copy the customer’s environment and walk them through issues before trying to remotely access devices. - Installation or removal of the software, troubleshooting application issues, product key verification and limitation, updating software, file recovery, determining cross application interference and minor OS issues. - Configured iCloud, Gmail, yahoo etc. online and/or the local app, POP, IMAP, or exchange incoming and outgoing servers, encryption services and security setting adjustments. Support also included email recovery (nothings really is fully deleted), troubleshooting sending/receiving.

Bachelor'S Degree, Cyber Security

Computer Science Transfer Program, Computer Science