Joanne Carella Email & Phone Number

Singapore

Singapore

Singapore

 Manage project assigned by supervisor Providing 1st level desktop support for end-users Perform installation, configuration, upgrading and maintenance of desktop PC, OS, application software and related IT peripherals Imaging, patching and ensure laptops are ready for Tech Refresh Tech refresh for Dental clinics - software installation and testing Hands-on experience with Windows/iOS environments Working knowledge of office automation products and computer peripherals, ie. printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to prioritize and manage several milestones and projects efficiently Management of AV Hardware (Logitech Rally) Liaising with vendor specialists in seeking solutions to equipment Ad-hoc duties as assigned from time to time

Singapore

• Construct and execute test scripts• Daily report to Test lead on new bugs filed, status of old bugs and follow up the developers

Singapore

• Communicate with stakeholders to understand their requirements• Gathering feedback from end users to continue improving systems• Work with the project team; key business decision makers as well as development and testing teams to ensure the solution developed will meet the business’ requirements in an acceptable and sustainable way• Overall responsible for Level 1 support on regional application used locally• Provide IT training to business users & external users• Collaboration and manage expectation from business on IT related demands• Deliver accurate daily, weekly and monthly information to business partner• Prepare daily & weekly pending reports of Job Requests Bulk Requests, SLA Reporting of the aforementioned• Sharing, Improvise and Leverage IT solutions• System Integration Testing (SIT) & User Acceptance Testing (UAT) coordination• User Access Management• Support Salesforce Effectiveness system• Sales Matrix Mapping• Sales Reports• Run KPI Reports

Singapore

• support daily security administration, operations & maintenance of systems under Identity and Access Management (IBM) posted to NUH & NTFGH (NHG)• Perform user accounts administration such as create, modify and delete application system user accounts• Assign role/s to users as part of maintaining application system• Manage user access to the systems and security access level• Reset user account password• Prepare daily & weekly pending reports of Job Requests Bulk Requests, SLA Reporting of the aforementioned• Provide information and documentation for IT audit• Liaise with Service Desk for issues on user access• Attend & participate in institution’s ITD Operations team meeting & Monthly ID Admin Team meeting

Ncr - National Capital Region, Philippines

• An intern as an IT Technical Support Officer• Set up a computer• Installing and configuring computer hardware operating systems and applications• Replacing certain parts as required• Setting up new users' accounts and profiles and dealing with password issues• Following diagrams and written instructions to repair a fault • Troubleshooting system and network problems and diagnosing and solving hardware or software faults

Singapore

Intern as an Email Technical Support* A project in C# for Creative’s products’ alternative views and in a large pop upzoom viewer

Bachelor'S Degree, Computer Science

Activities and Societies: College Council of College of Computer Studies-Presented and Nominated for Regina P. Laurel Student Research.

Higher National Ite Certificate, Information Technology

Activities and Societies: Inspire Club-Emceed events -Group leader in dance performance

‘O’ Levels

Activities and Societies: Drama Society-Organizer and team leader in Drama Society and Dance Society Combined Camp -Achieved Bronze.