Joanne Carella Email & Phone Number

Singapore

Singapore

Singapore

 Manage project assigned by supervisor Providing 1st level desktop support for end-users Perform installation, configuration, upgrading and maintenance of desktop PC, OS, application software and related IT peripherals Imaging, patching and ensure laptops are ready for Tech Refresh Tech refresh for Dental clinics - software installation and testing.

Singapore

• Construct and execute test scripts
• Daily report to Test lead on new bugs filed, status of old bugs and follow up the developers

Singapore

• Communicate with stakeholders to understand their requirements
• Gathering feedback from end users to continue improving systems
• Work with the project team; key business decision makers as well as development and testing teams to ensure the solution developed will meet the business’ requirements in an acceptable and sustainable way
• Overall responsible for Level 1 support on regional application used locally
• Provide IT training to business users & external users
• Collaboration and manage expectation from business on IT related demands

Singapore

• support daily security administration, operations & maintenance of systems under Identity and Access Management (IBM) posted to NUH & NTFGH (NHG)
• Perform user accounts administration such as create, modify and delete application system user accounts
• Assign role/s to users as part of maintaining application system
• Manage user access to the systems and security access level
• Reset user account password
• Prepare daily & weekly pending reports of Job Requests Bulk Requests, SLA Reporting of the aforementioned

NCR - National Capital Region, Philippines

• An intern as an IT Technical Support Officer
• Set up a computer
• Installing and configuring computer hardware operating systems and applications
• Replacing certain parts as required
• Setting up new users' accounts and profiles and dealing with password issues
• Following diagrams and written instructions to repair a fault

Singapore

Intern as an Email Technical Support* A project in C# for Creative’s products’ alternative views and in a large pop upzoom viewer

Bachelor'S Degree, Computer Science

Activities and Societies: College Council of College of Computer Studies-Presented and Nominated for Regina P. Laurel Student Research.

Higher National Ite Certificate, Information Technology

Activities and Societies: Inspire Club-Emceed events -Group leader in dance performance

‘O’ Levels

Activities and Societies: Drama Society-Organizer and team leader in Drama Society and Dance Society Combined Camp -Achieved Bronze for.