Joanne Ross Email & Phone Number

Stratford-Upon-Avon, England, United Kingdom

Nottingham, England, United Kingdom

Owner of the full contract lifecycle for technology based, high risk vendors in the top 20 strategic list, establishing governance by delivering an operating model within the post award phase, including resolving escalations, conducting regular service reviews, developing relationships and communicating contractual summaries to key stakeholders, managing the ongoing fulfilment of contractual obligations to deliver optimal value and ownership of the contract amongst other commercial… Show more Owner of the full contract lifecycle for technology based, high risk vendors in the top 20 strategic list, establishing governance by delivering an operating model within the post award phase, including resolving escalations, conducting regular service reviews, developing relationships and communicating contractual summaries to key stakeholders, managing the ongoing fulfilment of contractual obligations to deliver optimal value and ownership of the contract amongst other commercial accountabilities, whilst working closely with Procurement in the accurate execution of the buying and renewal procedures and delivering sustainability goals. Show less

Leicester, United Kingdom

Leading a team of Service Managers responsible for a group of supplier’s performance to identify and mitigate risk ensuring the correct governance and compliance standards are met whilst locating and delivering cost savings. Also responsible for financial activity for suppliers such as purchase order requests, spend analysis and reporting, reconciliation and paying of invoices.

Leicester, United Kingdom

Managed the service quality of a critical vendor for both retail cash in transit services and corporate cash processing of customer transactions, managing Service Level Agreements and delivered initiatives and projects to align to the business strategy through a team of operational Customer Service agents.

Leicester, United Kingdom

Key role in a strategic project to replace the entre estate of ATMs which required comprehensive problem solving and organisational skills to accomplish. Managed the logistics of ATMs to decash, recash and close branches using a critical cash solutions vendor for 100% accuracy.

Leicester, United Kingdom

Producing accurate forecasts and achieved the demanding cash availability target in conjunction with the challenging residual cash target to minimise excess cash left in the machine at the next replenishment and planning around Bank Holidays to maintain the service.

Leicester, United Kingdom

Providing excellent customer service and identifying customer needs to achieve challenging mortgage retention targets by switching customers to alternative rates and maximising opportunity to cross sell.

Acantilados De Los Gigantes, Canary Islands, Spain

An overseas position with responsibility to present the welcome meetings and providing information to enhance the customers holidays whilst selling excursions and exceeding targets in a competitive environment. Problem solving any issues or complaints and completion of reconciling sales during weekly accounts.