Joanne Routenberg Email & Phone Number

Boston, Massachusetts, United States

Drive the success of the region by developing, implementing and managing a successful strategy for student placements. Recruit, train and mentor Local Coordinators to develop a host family community and monitor international scholar's success throughout their journey. Manage all aspects for student placement and support services while providing exceptional service to students, schools, host families and partner agents overseas. Collaborate with School Team to develop a selective group of schools to support program expansion in Asia.

Arlington, Ma

Liaise and coordinate with partners in Arlington and Japan to insure the continued success of the program. Plan and execute 10 day schedule for annual visit. Build and strengthen relationships with counterparts in Japan. Manage specific requests for Massachusetts State and Japanese officials. Recruit and expand host family base while managing all aspects of training and communication with families. Develop, manage and promote community events. Coordinate events and celebrations. Support school staff as needed. Recruit new partners to accomplish goals. Create website, content, publications, advertising and training materials.

Boston, Ma

Responsible for the expansion of the international high school program in New England, New Jersey & New York. Obtain placements and qualified host families and approved schools within the region with required placement paperwork completed in compliance with U.S. Department of State. Recruit, Hire, Train & Supervise Local Coordinators. Oversee the acceptance and enrollments of ICES students with high schools. Provide assistance, advice and counseling as needed to Local Coordinators, students, host families and schools.

Waltham, Ma

Oversee the quality of partner schools' international student programs and to assist with student recruitment by being the market expert for all schools within the assigned region. Responsible for territory development and management for new partnerships as well as marketing, recruiting and retaining host families. Focus on improving school marketing materials and supporting student recruitment effort through participation in marketing/recruitment trips and events. Collaborate with top decision makers at partner schools regarding the direction and marketability of the program.

Waltham, Ma

Develop and retain a community of host families meeting CSIET requirements by networking within the region and working with partner schools in New England, Connecticut and Rhode Island. Maintain media relations within the community. Plan and coordinate community events.

Arlington Ma

Property Management company managing Residential & Condominium Associations. Handle complete set of books, A/R and AP accounts, general ledger postings, bank deposits and bank reconciliations. Prepare monthly statements, year-end tax documents and leases. Manage office administration to support owner.

Accountable for building profitable revenue growth and increased market share for Property and Casualty business throughout the country. Responsible for generating demand for MiddleOak products and services through sales calls, telesales, webinar and teleconferencing.Identify opportunities for new product development and provide innovative solutions. Built and support growth of partnerships. Educate clients on CL business opportunities, capabilities and benefits. Accepted responsibility for this role while managing Commercial Lines Underwriting position.

Assess financial basis and viability of new and renewal business. Evaluate the risk characteristics and loss potential of more complex business. Accept, decline or modify endorsements for changes to policies to ensure an acceptable level or risk within established authority levels. Assess book of business quality and performance trends to establish growth, loss ratio and quality targets for agents in partnership with distribution. Conduct agency visits to provide training, promote client retention, adherence to book quality measures and advance company products and programs.

Managed all aspects of Personal, Commercial and Specialty business with a premium volume of $37M within New England territory. Increased market presence by new agency appointments, opportunities for book transfers and identifying additional production sources with in the agency. Proactively identify performance gaps, trends and issues. Effectively communicate enterprise and segment goals, territory goals and state strategies to agents. Gather, analyze and evaluate competitor information. Conduct agency meetings and training.

Supervised, planned and developed a book of profitable and diversified business in MA, NH & CT. Increased written premium from $9M to $16M during a soft market. Business planning included forecasting, creating annual business plan with agency executives, agent analysis as well as monitoring goals, bonus and override plans. Collaborated with team of 5 underwriters in regards to all aspects of new business development. Executed all aspects of new product roll out, product development and marketing analysis. Created sales campaigns and promotions for new and existing products. Developed and presented product presentations at Agency/Producer Training Workshops throughout New England.Created, organized and handled all aspects of agency appreciation events. Developed and published monthly newsletter for Personal and Commercial Lines Agency Customers. Identified and developed new programs and safety groups.

Developed a book of business valued over $6M via territory development in MA & RI. Solicited business though agents and wholesalers as well as on a direct basis. Developed a fixed number of planned and qualified appointments. Managed renewal retention and premiums while maintaining retention over 95%. Cold calling and telesales. Responsible for complete submissions.