Joan Robinson Email & Phone Number

Toronto, Ontario, Canada

• Balance and allocate both pension plan contribution payments to the appropriate general ledger accounts such as Basic, RCA, Service Purchases, Payment schedules, Receivables, Reserve Fund payments, pension overpayments reimbursements and recoverable• Report daily cash position of OMERS with respect to pension payroll, MSS payouts, contribution deposits, refunds, and related duties.• Liaise with executives, financial institutions, and pension division regarding any accounting entries.• Working successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Demonstrate self-reliance by meeting and exceeding workflow needs.• Recognized by management for providing exceptional customer service.• Develop and document business processes and accounting policies to maintain and strengthen internal controls.• MSS and BRUCE in-house software expertise.

Toronto, Ontario, Canada

• Evaluated and processed calculations for buy-back costing and PSPA reporting to Canada Revenue Agency.• Coordinated on the amortization schedules for payroll deductions, receipts and processed RRSP transfers.• Offered subject matter expertise on member contributions and retired pensions employment regulations, compensation policies and personnel management procedures to optimize internal structures.• Maintained thorough and current personnel handbooks and records.• Motivated and encouraged team members to communicate more openly and constructively with each other.• Resolved interpersonal conflicts by listening, finding common ground, and building relationships.

Toronto, Ontario, Canada

• Improved productivity and increase focus on customer service through implementation of a newly designed global system.• Developed positive and productive teamwork environment through team activities and initiatives.• Prepared, analyzed, reported, and communicated operations performance results.• Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.• Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity, and team success.