Joan Rowe Email and Phone Number
costa mesa, california, united states
Joan Rowe's Location
Orange County, California, United States, United States
Joan Rowe's Contact Details
Joan Rowe work email
- Valid
- Valid
Joan Rowe personal email
n/a
Joan Rowe phone numbers
About Joan Rowe
Joan Rowe is a Director of Customer Service and Operations at Z Supply, LLC at Z Supply, LLC. She possess expertise in management, account management, leadership, strategic planning, business process improvement and 38 more skills.
Joan Rowe's Current Company Details
Z Supply, Llc
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Director of Customer Service and Operations at Z Supply, LLC
costa mesa, california, united states
- Website:
- zsupplyclothing.com
- Employees:
- 68
Joan Rowe Work Experience Details
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Director Of Customer Service And OperationsZ Supply, Llc Oct 2016 - PresentCosta Mesa, California, United States
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Project Manager/MarketingPink House Imports 2006 - Sep 2016Orange County, California AreaLed all aspects of marketing development for fast-track organization. Analyze business needs and create innovative solutions to drive awareness and generate new web traffic. Communicate with teams throughout the company to ensure on-time and in-budget completion of all projects and initiatives.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬BUSINESS GROWTH: Launched first retail website for company and led subsequent rebranding, providing project management of marketing, image management, and content design.HIGH-STAKE RELATIONSHIPS: Gained exposure on ABC morning shows, serving as liaison between show staff and Pink House. Coordinated all samples, arrangement, pricing, photography, and website updates.PROJECT LEADERSHIP: Developed all corporate branding for organization, including managing the design and delivery of clearance brochures, letterhead, business cards, catalogs, and all photography. Led project to develop company’s first website, and two subsequent upgrades. Project included partnering with marketing agency and coordinating with web developers and management to ensure project completion.PROJECT MANAGEMENT: Spearheaded the implementation of numerous sales tools and software systems for trade shows, including EMUN, Handshake, and Brandwise. -
Operations ManagerPink House Imports 2006 - Sep 2016Orange County, California AreaServed in dual role, providing oversight of project management, finance, collections, and warehouse. Served on Operations Committee, leading discussion on all operational items and delegation of tasks and projects. Selected to oversee entire warehouse, providing oversight of all picking, packing, and ship operations.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬PROJECT LIFECYCLE MANAGEMENT: Created and delivered affective project plans and solutions, improving overall flow of project lifecycle.RELATIONSHIP MANAGEMENT: Partnered with technology consultants in numerous initiatives, including migration to MS Exchange and move from EOC to T1.COST REDUCTION: Reduced warehouse spend more than 50% by performing comprehensive review of packing materials and leading supplier negotiations.
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Customer Service ManagerPink House Imports 2006 - Sep 2016Orange County, California AreaSelected to help establish, grow, and manage new business from ground up. Drove organization-wide growth through delivery of strategic plans and solutions. Coached new team members through training and weekly staff meetings. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬PROCESS IMPROVEMENT: Enhanced workflow process through development of new procedures and order forms.OPERATIONS STREAMLINING: Streamlined overall operations to ensure seamless transactions with up to $5M in annual sales, including managing order processing, customer service, allocation, EDI, and Ecommerce orders.
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Customer Service ManagerKalamazoo 2002 - 2006Sydney, AustraliaPromoted into role to provide oversight of 5 Account Managers in support of customer relations with client sales ranging from $200K to $2M. Developed comprehensive manuals on internal procedures to improve department efficiency. Enhanced client procurement efficiency and reduced cost by reviewing spending patterns. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬PROJECT MANAGEMENT: Project managed annual publication for key client, including advertising, graphic design, layout coordination, and print procurement.WEBSITE ENHANCEMENT: Served as key contributor design and implementation of Internet-based sourcing portal.COST REDUCTION: Generated significant client savings by analyzing print needs and streamlining printing process. -
B2B Project Manager/Account ManagerKalamazoo 2000 - 2006Sydney, AustraliaGenerated new sales establishing and cultivating relationships with new and existing clients. Developed strong relationships with purchasing managers and marketing staff. Assisted customers by maintaining print inventory and assisting with print management for reporting, quoting, sales, and customer service. Hired to provide project leadership and management for B2B internet solutions and online ordering projects for 30+ clients. Facilitated multiple sales presentations for prospective and existing clients. Developed affective presentations, user guides, and training packets for management of implementation processes and procedures. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ACCOUNT MANGEMENT: Maintained 3 corporate print management accounts with total spend of $1.5M+ annuallyCUSTOMER RELATIONSHIPS: Ensured outstanding customer service for 30 retail stores and 29 offices.PROCESS IMPROVEMENT: Optimized efficiency in reordering forms and marketing materials by contributing to establishment of online portal solutions. Streamlined implementation process by serving as liaison between account managers, and customers.
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Bsuiness Manager/Customer Service Manager/Customer Service RepresentativeQuiksilver May 1994 - Jan 2000Huntington Beach, CaProvided management and coaching to team of 25 staff members during time of high growth. Held complete oversight of $500K budget. Developed and implemented new company policies and procedures for sales force. Developed corporate sales and operations manuals. Liaison between sales, customer, distribution, and accounts receivable.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬OPERATIONS MANAGEMENT: Overhauled and delivered new operational logistics with acquired companies and licenses.REVENUE GROWTH: Managed entire book of business, which increased from $150M to $400M in sales with 4K+ customers.
Joan Rowe Skills
Management
Account Management
Leadership
Strategic Planning
Business Process Improvement
Project Management
Customer Service
B2b
Process Improvement
Training
Budgeting
Microsoft Office
Microsoft Excel
Microsoft Word
Powerpoint
Marketing
Human Resources
E Commerce
Operations Management
Payroll
Communication
Event Planning
Social Media
Email Marketing
Marketing Strategy
Negotiation
Outlook
Budgets
Public Relations
Social Media Marketing
Business Management
Corporate Branding
Customer Service Management
Development And Implementation Of Marketing Plans
Policies And Procedures Development
Presentations
Process Impro
Workflow Management
Corporate Website Management
Vendor Management
Training And Development
Staff Management
Staff Communication
Joan Rowe Education Details
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Public Relations
Frequently Asked Questions about Joan Rowe
What company does Joan Rowe work for?
Joan Rowe works for Z Supply, Llc
What is Joan Rowe's role at the current company?
Joan Rowe's current role is Director of Customer Service and Operations at Z Supply, LLC.
What is Joan Rowe's email address?
Joan Rowe's email address is jo****@****inc.com
What is Joan Rowe's direct phone number?
Joan Rowe's direct phone number is +194923*****
What schools did Joan Rowe attend?
Joan Rowe attended California State University-Fullerton.
What skills is Joan Rowe known for?
Joan Rowe has skills like Management, Account Management, Leadership, Strategic Planning, Business Process Improvement, Project Management, Customer Service, B2b, Process Improvement, Training, Budgeting, Microsoft Office.
Who are Joan Rowe's colleagues?
Joan Rowe's colleagues are Brie Cecil, Kellie Garrett, Memphis Prow, Hannah Reynolds, Sophie St-Onge, Rebekah Schieck, Mohan Lucy.
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