Joan Rowe Email & Phone Number

Costa Mesa, California, United States

Orange County, California Area

Led all aspects of marketing development for fast-track organization. Analyze business needs and create innovative solutions to drive awareness and generate new web traffic. Communicate with teams throughout the company to ensure on-time and in-budget completion of all projects and initiatives.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬BUSINESS GROWTH: Launched first retail website for company and led subsequent rebranding, providing project management of marketing, image management, and content design.HIGH-STAKE RELATIONSHIPS: Gained exposure on ABC morning shows, serving as liaison between show staff and Pink House. Coordinated all samples, arrangement, pricing, photography, and website updates.PROJECT LEADERSHIP: Developed all corporate branding for organization, including managing the design and delivery of clearance brochures, letterhead, business cards, catalogs, and all photography. Led project to develop company’s first website, and two subsequent upgrades. Project included partnering with marketing agency and coordinating with web developers and management to ensure project completion.PROJECT MANAGEMENT: Spearheaded the implementation of numerous sales tools and software systems for trade shows, including EMUN, Handshake, and Brandwise.

Orange County, California Area

Served in dual role, providing oversight of project management, finance, collections, and warehouse. Served on Operations Committee, leading discussion on all operational items and delegation of tasks and projects. Selected to oversee entire warehouse, providing oversight of all picking, packing, and ship operations.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬PROJECT LIFECYCLE MANAGEMENT: Created and delivered affective project plans and solutions, improving overall flow of project lifecycle.RELATIONSHIP MANAGEMENT: Partnered with technology consultants in numerous initiatives, including migration to MS Exchange and move from EOC to T1.COST REDUCTION: Reduced warehouse spend more than 50% by performing comprehensive review of packing materials and leading supplier negotiations.

Orange County, California Area

Selected to help establish, grow, and manage new business from ground up. Drove organization-wide growth through delivery of strategic plans and solutions. Coached new team members through training and weekly staff meetings. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬PROCESS IMPROVEMENT: Enhanced workflow process through development of new procedures and order forms.OPERATIONS STREAMLINING: Streamlined overall operations to ensure seamless transactions with up to $5M in annual sales, including managing order processing, customer service, allocation, EDI, and Ecommerce orders.

Sydney, Australia

Promoted into role to provide oversight of 5 Account Managers in support of customer relations with client sales ranging from $200K to $2M. Developed comprehensive manuals on internal procedures to improve department efficiency. Enhanced client procurement efficiency and reduced cost by reviewing spending patterns. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬PROJECT MANAGEMENT: Project managed annual publication for key client, including advertising, graphic design, layout coordination, and print procurement.WEBSITE ENHANCEMENT: Served as key contributor design and implementation of Internet-based sourcing portal.COST REDUCTION: Generated significant client savings by analyzing print needs and streamlining printing process.

Sydney, Australia

Generated new sales establishing and cultivating relationships with new and existing clients. Developed strong relationships with purchasing managers and marketing staff. Assisted customers by maintaining print inventory and assisting with print management for reporting, quoting, sales, and customer service. Hired to provide project leadership and management for B2B internet solutions and online ordering projects for 30+ clients. Facilitated multiple sales presentations for prospective and existing clients. Developed affective presentations, user guides, and training packets for management of implementation processes and procedures. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ACCOUNT MANGEMENT: Maintained 3 corporate print management accounts with total spend of $1.5M+ annuallyCUSTOMER RELATIONSHIPS: Ensured outstanding customer service for 30 retail stores and 29 offices.PROCESS IMPROVEMENT: Optimized efficiency in reordering forms and marketing materials by contributing to establishment of online portal solutions. Streamlined implementation process by serving as liaison between account managers, and customers.

Huntington Beach, Ca

Provided management and coaching to team of 25 staff members during time of high growth. Held complete oversight of $500K budget. Developed and implemented new company policies and procedures for sales force. Developed corporate sales and operations manuals. Liaison between sales, customer, distribution, and accounts receivable.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬OPERATIONS MANAGEMENT: Overhauled and delivered new operational logistics with acquired companies and licenses.REVENUE GROWTH: Managed entire book of business, which increased from $150M to $400M in sales with 4K+ customers.