Joan Waggoner Email & Phone Number

Orange County, California Area

Orange County, California Area

Provided support in developing tools, processes and delivery methods for internal and external customer training programs. Assisted in developing and delivering orientation and certification programs

Facilitated and conducted training classes with client’s Human Resources team, utilizing iSearch’s resume database management and applicant tracking system. Clients included many Fortune 500 companies. Coordinated and conducted training sessions for internal team members on core products. Worked closely with Implementation Managers, to facilitate client software customizations were incorporated into the training sessions, to ensure accurate utilization of client’s Human Resource process flow. Designed and published all training materials including student manuals, overview guide and PowerPoint presentations. Conducted needs analysis to ensure training objectives were successfully accomplished

Successfully completed consulting projects featuring GoldMine contact management database system. Project management responsibilities included client needs analysis, proposal and timeline preparation, software customization, implementation and rollout for more than 50 client sites. (2/97 to 11/98, CadTech)Conducted on-site training for corporate clients, including Disney, City of Los Angeles, Pharmavite and Alpha Pharmaceuticals on Microsoft Office Suite software including Windows 95, Word, Excel, PowerPoint, Access and Outlook. Consistently received excellent evaluation ratings from clients. (5/98 to 11/98, Soft-Train)

M.A., Communications

B.A., Business And Consumer Affairs