João Dutra Email & Phone Number

As a Product Advocate, my responsibilities are: - Collaborate with customers, partners, internal stakeholders, and Product Management to assess proposed development (enhancement) requests, ensuring a clear understanding of the business problem, the customer’s objectives, and the overall impact on their goals.- Act as a customer advocate by translating business needs into actionable solutions, functionality changes, and recommendations.- Manage product escalations by evaluating the situation in its entirety, setting realistic customer expectations, and working with other SAP departments to find alternative solutions.- Partner with Product Management and internal stakeholders to determine the prioritization of development requests across the customer, partner, and SAP landscape comprehensively.

São Leopoldo, Rio Grande Do Sul, Brazil

Responsible for generally measuring the client's performance and continuously seek to assist the client in meeting or exceeding their pre-established goals. Actively provide performance improvement plans while ensuring that clients are optimally using the application to mitigate risk, drive down costs and increase transparency for contingent labor and services procurement.Currently working directly with clients and partners in Brazil and the United States, across multiple segments and businesses, supporting systems of VMS (Vendor Management System) technology and MSP (Managed Staffing Programs).

São Leopoldo

SAP Fieldglass technical support in Portuguese and English; troubleshooting, research, escalation and documentation of high volume of inquiries from every type of user; custom client program and business processes, integrations, reporting, customer and partner advocate.Currently providing specialized support focused on PMO / Admin users, working as Subject Matter Expert (SME) for Reporting. SAP Fieldglass Analytics experience as SME - Report set up, consultation, troubleshooting. SAP Analytics Cloud integration, schedule delivery via integrations (webservices / SFTP / others), internal knowledge articles and external documentation.Expertise with SFTP file transfer, subscriptions, reporting consultation, Webservices. Point of contact for SQL-based inquiries and consultation.Assist internal Operations teams to develop and deliver onboarding training programs for new hires. Act as facilitator to deliver continuous education programs on SAP Fieldglass topics such as Analytics, SQL, Rates/Invoicing, Integrations.Member of an internal Change Network to assist the Application Support area to navigate throughout new business practices, applications and implementations. Member of the power user team of our internal CRM system. Work with internal teams to learn, adapt to the fast-paced Cloud Business environment.

Sap Labs Latin America

Global Support Center Administratative Assistant, in charge of Lateshift and Weekend transportation, Holiday and Weekend reports, Variable Payment, Visa and travelling matters.Communication Champion within the global support organization to develop and deliver local strategies within Brazil the team. Part of a team to work on event set ups, idealization and organization. Work with POs, vendor relationship.

International Business/Trade/Commerce

Activities and Societies: Música

Bachelor Of Business Administration - Bba, Business