Eric Thomas Email & Phone Number

Seasoned technical communications leader with a proven track record in guiding documentation teams and projects. Expertise in documentation strategy, project management, information design & organization, online help creation, usability, video production, presentation creation, and technical marketing. Passionate advocate for improving user experience through documentation.

Listed skills include User Experience, Technical Writing, User Interface Design, Email Marketing, and 28 others.

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  Manager, User Assistance Development (Technical Writing)

  Sap Fieldglass

  Sep 2016 - Present - Naperville, Illinois

  Manage entire SAP Fieldglass documentation effort, including leading an 11-person global technical writing team, overseeing projects, coaching team members to success, hiring and onboarding, and continuing education.Drive documentation for releases, including managing assignments, scheduling deliverables, and ensuring timely delivery of product, integration, and API documentation. Responsible for over 75 customer-facing deliverables.Champion vital role documentation plays in enhancing user experience to executive leadership. Improve processes to ensure documentation inclusion throughout the entire development cycle.Plan and execute strategic projects for documentation, including content management system migration, move to customer-facing documentation, and production of in-app help.Leverage analytics to make data-driven decisions on documentation improvements based on customer engagement.Collaborate cross-functionally with diverse stakeholders, including development, product management, quality assurance, professional services, and customer service teams.Represent multiple lines of business on the SAP User Assistance Steering Board, helping craft direction for the entire global SAP User Assistance community.