Implements the strategy for selling services. Develops forecasts and strategies to achieve sales goals.

Develop new business with existing clients and/or identify areas of improvement; Engagement and develop trusted advisor relationships with customer stakeholders and executive sponsors;Ensure the timely and successful delivery of our solutions according to customer needs and objectives;Forecast and track key account metrics.

Role: Product Manager Projects: Responsible for strategy, roadmap, products dissemination. Management of partnerships.

Role: Operation Manager Projects: Creation, definition and implementation transversal processes for the Managed Services departement, with the purpose to simplifying and standardizing operations for all stages:Start-up, Setup, Handover, BAU and Transfer. Projects: Creation and management the online domain inside the Managed Services departement, to provide the following services according the SLAs: Pool of resources (technically and functionally specialized) able to ensuring activities of ServiceDesk, Application Operation and Application Maintenance; Shared support services for corrective, preventive and deployment actions. In this project, João is responsible for operational and financial management of the domain, escalation process, reporting, quality control of the deliverables and team coordination, including participation in the actions of recruitment, negotiation, training and evaluations.Role: Service Manager Projects: Responsible for management the application maintenance service (2nd and 3rd Line) in Vodafone Qatar, for the following applications: eCR (Electronic Customer Registration);DMS (Dealer Management System);NOC (Network Operation Center).Projects: Responsible for management the application operation and application maintenance (AMO service) for 1st, 2nd and 3rd Line support in Vodafone Portugal, for the applications below: PPV (Vodafone Portal Partners) – The portal provide core functionalities such as commissions, current account, payments, sales, activation, eligibility, portability, campaigns and stocks to authorized Vodafone partners;VFE (Vodafone Front-End) – The portal for provide core features such as sales, activation, eligibility, portability, campaigns and stocks to official Vodafone stores.

Role: Project Manager Projects: Responsible for project management and execution (TK) for reading application of EPAL.Techonologies: Android, WindowsPhone, IOS.Projects: Responsible for operational management and team coordination (T & M) of corrective and evolutionary maintenance to a rage of applications.Techonologies: Java, c#, sharepoint, html, oracle.

Role : Team Leader, Functional Analyst Projects: Analysis and design of a software tool to support the financial management of CTTexpresso.Techonologies: c#, oracle.

Role: Analyst, Programmer Projects: Analyst programmer on SEF project (DGITA & II).Techonologies: Oracle Forms, Oracle Reports, PL-SQL, DB2.