João G. Barbieri Junior Email & Phone Number

Swindon, GB

Campbell, CA, US

Campbell, CA, US

San Jose, California, US

• Provide technical support on Tape based Libraries, including Fibre Channel SAN connectivity/configuration, mapping and zoning, troubleshooting and resolving issues remotely, via phone, email, WebEX.
• Tape Automation with robotics in the data storage environment, ranging from Ultrium Tape Drives to multi-robot environments, over Storage Area Network (SAN) implementation and configuration including Operating Systems.

Hillsboro, OR, US

• Providing support on Intel® Setup and Configuration Service provisioning AMT (Active Management Technology) on a vast range of desktops and notebooks;
• Providing support on Intel® Anti-Theft remotely controlling the locked or stolen computers;
• Providing customer service and IT support to a broad spectrum of customers, handling and resolving customer queries and issues;
• Troubleshooting issues on a Server, RAID, Storage, CPU, Desktop or Networking, those issues varying from a very complex to a simple query regarding where to find information on our website;
• Replicating customer’s system issues in order to resolve it or escalate to a next level when necessary;
• Able to deal with customers of all types and all levels of computer literacy, including highly qualified technicians and novice end-users;

• Building PCB using Electronic SMD Technology and manually;
• Reading/understanding of Electronic Schematics;
• Knowledge in flashing EPROMs;
• Testing the boards built to meet high quality/reliability standards;

• Working with an Airline Company our team was responsible for over 6000 computers resolving issues remotely from our Global Managed Service Centre and providing remote maintenance when possible;
• Knowledge on Active Directory managing users, Citrix Metaframe, MS Exchange managing account, backup tools; PC Support Call Resolution, Help Desk/Service Desk Environment using a “Service Center” Software by Peregrine.
• Working as SPOC resolving customers issues, updating hardware and software, setting up and installing hardware and software;
• Knowledge on Computer Networking (Local, Intranet and Internet), installation, configuration, firewall, structured cabling, proxy and TCP/IP;
• Knowledge in installation, setup and use of Windows 98, Me, NT, 2000, 2000 Server, XP, Vista, Windows 2003 Server;
• Knowledge on computer maintenance (Hardware and Software);

• Administrator of the file server, internet (Linux RedHat and Fedora) and the server of the ERP software “Microsiga” used by the company;
• Made routines of Backup and Restore with software ArcServer, Analysis of Backup Logs, Storage and Organization of the DAT Tapes;
• Responsible for the administration of the company’s intranet and internet;
• Preventive and Corrective maintenance of company’s equipments;
• Responsible for the field technician team;
• Responsible for the training area, doing technical training in RISO, KONICA and DUPLO products, working around the country;