João G. Barbieri Junior Email & Phone Number

Swindon, Gb

Campbell, Ca, Us

Campbell, Ca, Us

San Jose, California, Us

• Provide technical support on Tape based Libraries, including Fibre Channel SAN connectivity/configuration, mapping and zoning, troubleshooting and resolving issues remotely, via phone, email, WebEX.• Tape Automation with robotics in the data storage environment, ranging from Ultrium Tape Drives to multi-robot environments, over Storage Area Network (SAN) implementation and configuration including Operating Systems, Fiber switches, Host Bus Adapters etc.

Hillsboro, Or, Us

• Providing support on Intel® Setup and Configuration Service provisioning AMT (Active Management Technology) on a vast range of desktops and notebooks;• Providing support on Intel® Anti-Theft remotely controlling the locked or stolen computers;• Providing customer service and IT support to a broad spectrum of customers, handling and resolving customer queries and issues;• Troubleshooting issues on a Server, RAID, Storage, CPU, Desktop or Networking, those issues varying from a very complex to a simple query regarding where to find information on our website;• Replicating customer’s system issues in order to resolve it or escalate to a next level when necessary;• Able to deal with customers of all types and all levels of computer literacy, including highly qualified technicians and novice end-users;• Constant research on the web for any news relating to the products, due to the nature of the products supported and the rate at which they are being updated and upgraded;• Continuous learning and the completion of online training on products and technologies;

• Building PCB using Electronic SMD Technology and manually;• Reading/understanding of Electronic Schematics;• Knowledge in flashing EPROMs;• Testing the boards built to meet high quality/reliability standards;

• Working with an Airline Company our team was responsible for over 6000 computers resolving issues remotely from our Global Managed Service Centre and providing remote maintenance when possible;• Knowledge on Active Directory managing users, Citrix Metaframe, MS Exchange managing account, backup tools; PC Support Call Resolution, Help Desk/Service Desk Environment using a “Service Center” Software by Peregrine, Remote Diagnostics, Troubleshooting Techniques;• Working as SPOC resolving customers issues, updating hardware and software, setting up and installing hardware and software;• Knowledge on Computer Networking (Local, Intranet and Internet), installation, configuration, firewall, structured cabling, proxy and TCP/IP;• Knowledge in installation, setup and use of Windows 98, Me, NT, 2000, 2000 Server, XP, Vista, Windows 2003 Server;• Knowledge on computer maintenance (Hardware and Software);• Previous contact with ITIL Standards;

• Administrator of the file server, internet (Linux RedHat and Fedora) and the server of the ERP software “Microsiga” used by the company;• Made routines of Backup and Restore with software ArcServer, Analysis of Backup Logs, Storage and Organization of the DAT Tapes;• Responsible for the administration of the company’s intranet and internet;• Preventive and Corrective maintenance of company’s equipments;• Responsible for the field technician team;• Responsible for the training area, doing technical training in RISO, KONICA and DUPLO products, working around the country; • Responsible for the connectivity and network settings of the RISO and KONICA Digital Printers, with direct contact with clients and dealers;• Knowledge in Print Server;• Elaboration of manuals and planning the training, spreadsheets and reports of the trainings;• Following salespeople in visit to customers in search of new businesses and solutions for printing;• Knowledge in Management of Equipments Dealers and Recife branch, being the supervisor of the team of twelve employees and direct service to the customers;• Corrective and preventive field maintenances (Electronic and Mechanical) of Digital Duplicator RISOGRAPH; Digital Duplicator, Collator, Folders, Staplers and Binders DUPLO; Cutters IDEAL and Digital Copiers / Printers KONICA;• Knowledge in flashing EPROMs;• Knowledge in Computer Network (Local, Intranet and Internet), installation, configuration, structured cabling, proxy and TCP/IP;• Knowledge in installation, configuration and use of Windows 98, Me, NT, 2000, 2000 Server, XP, Vista, and Apple Macintosh OS 6,7,8 and 9 and help desk to customers and dealers;• Knowledge in maintenance of computers (Hardware and Software);• Knowledge in editor and image treatment with CorelDraw, PhotoShop and Acrobat;• Knowledge in installation, configuration and use of Office Package, Internet Explorer, Netscape Navigator/Communicator, Outlook Express and others software;