João Carlos N.
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João Carlos N. Email & Phone Number

Implementation Specialist at Fluke Corporation
Location: Florianópolis, Santa Catarina, Brazil 8 work roles 3 schools
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Current company
Fluke Corporation
Role
Implementation Specialist
Location
Florianópolis, Santa Catarina, Brazil
Company size
3227 employees

Who is João Carlos N.? Overview

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Quick answer

João Carlos N. is listed as Implementation Specialist at Fluke Corporation, a company with 3227 employees, based in Florianópolis, Santa Catarina, Brazil. AeroLeads shows a matched LinkedIn profile for João Carlos N..

João Carlos N. previously worked as Customer Support Specialist at Fluke Corporation and Technical Support Analyst at Rd Station. João Carlos N. holds Bachelor'S Degree, Information Technology, Gestão Da Tecnologia Da Informação / It Management from Ifsc - Instituto Federal De Santa Catarina.

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Email format at Fluke Corporation

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Fluke Corporation

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Profile bio

About João Carlos N.

Professional with over 7 years of experience in the technology field, with a strong background working for market giants like Uber and RD Station.Currently an IT Management student at IFSC - Federal Institute of Santa Catarina, with estimated graduation date in December 2024.Solid experience in technical support omnichannel, such as chat, email, phone, in-person, and video calls. My career has progressed from N1, N2, N3 support levels to achieving seniority in the training and development department within the support area.Specialized in creating technical support content, such as infographics, training materials, and presentations. I am certified by The Pinnacle Method™ for oral, visual, and written presentations. I have also been responsible for creating, developing, and implementing a comprehensive onboarding program for over 400 Uber customer support agents and 2,000 third-party agents throughout Latin America. Additionally, I have experience in supporting integrations and testing Rest APIs.I am fluent in Portuguese, English, and Spanish, and I am currently learning French. I have a self-taught learning method and quickly adapt to new skills and tools at my disposal.I am available to connect and discuss new opportunities.

Listed skills include Espanhol, Pesquisa, Microsoft Word, Trabalho Em Equipe, and 13 others.

Current workplace

João Carlos N.'s current company

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Fluke Corporation
Fluke Corporation
Implementation Specialist
State of Santa Catarina, Brazil
Website
fluke.com
Employees
3227
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8 roles

João Carlos N. work experience

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Customer Support Specialist

Current
Fluke Corporation

United States

- Provide support for Emaint CMMS through phone, chat, and email;- Create dashboards and reports using built-in features and Visual FoxPro;- Address and resolve software-related issues.

Mar 2024 - Present

Technical Support Analyst

Rd Station

Florianópolis, Santa Catarina, Brazil

- Remote customer support activities through email/chat;-Developed and executed a centralized communications strategy, resulting in improved team collaboration and efficiency, as evidenced by a 20% decrease in communication errors.- Contributed to the development of a comprehensive saved replies database and conducted quality presentations for the team.

Jun 2021 - May 2023

Sr Global Learning & Development Specialist - Latam Structure

Uber

Porto Alegre, Rio Grande Do Sul, Brazil

- Developed and executed comprehensive training curriculums for both in-house and outsourced agents, resulting in a 40% increase in agent performance.- Creation, design, implementation and evaluation of a new onboarding program that trained over 150 new hires, leading to a decrease in ramp-up time by 25% and an improvement in employee retention by 15%.

Oct 2018 - Apr 2021

Facilities Site Lead

Uber

Goiânia, Goiás, Brazil

- Streamlined the purchases and expenses management process for Uber's Central West team by proposing, developing, and implementing a new financial system directly linked to Uber's budget dashboards.- Successfully reduced manual data entry time by 50% by automating expense tracking and reporting procedures.- Expanded the new financial system to encompass.

Jan 2018 - Oct 2018

Sr Customer Support Analyst

Uber

Goiânia, Goiás, Brazil

- Provided comprehensive in-person support to Uber drivers, assisting with onboarding, performance evaluations, and addressing any issues or concerns, resulting in a 10% increase in driver satisfaction ratings. - Implemented a new feedback system for leadership, conducting regular check-ups and providing actionable insights to improve key performance.

Apr 2017 - Jan 2018

Lead Administrative Assistant

Allis - Field Marketing

Goiânia, Goiás, Brazil

- Led the remote activation and support for 100+ partners, resulting in an increase in partner retention rates.- Hosted and facilitated monthly info sessions for new customers, educating an average of 40 participants per session on key product features and benefits.

Jul 2016 - Mar 2017

Telemarketing Operator

Atento

Goiânia, Goiás, Brazil

- Outsourced technical support agent for Vivo's Telecom company clients

Oct 2015 - Apr 2016
Team & coworkers

Colleagues at Fluke Corporation

Other employees you can reach at fluke.com. View company contacts for 3227 employees →

NC Nguyen Chung Nguyen Chung Colleague at Fluke Corporation Vietnam, Viet Nam View → MR Maximilian Rumpf Maximilian Rumpf Colleague at Fluke Corporation Greater Freiburg Area, Germany View → CG Carley Garrett Lonon Carley Garrett Lonon Colleague at Fluke Corporation Alva, Florida, United States, United States View → RE Rolf Eberhard Rolf Eberhard Colleague at Fluke Corporation Zurich, Switzerland, Switzerland View → OP Orlando Porrata Orlando Porrata Colleague at Fluke Corporation Greater Seattle Area, United States View → CG Chase Guyer Chase Guyer Colleague at Fluke Corporation Everett, Washington, United States, United States View → GD Geoff Day Geoff Day Colleague at Fluke Corporation London Area, United Kingdom, United Kingdom View → LS Linny Susilo Linny Susilo Colleague at Fluke Corporation Mukilteo, Washington, United States, United States View → KG Kathleen Gibbs Kathleen Gibbs Colleague at Fluke Corporation Seattle, Washington, United States, United States View → JB Jason Biller Jason Biller Colleague at Fluke Corporation Arlington, Washington, United States, United States View →
3 education records

João Carlos N. education

Bacharelado, Management Information Systems, General

Universidade Federal De Goiás

Incomplete; walked out of it after 1 year due to personal reason, aligned with a huge difficulty of transportation between job and the.

Bacharelado, Biotechnology

Universidade Federal Do Rio Grande Do Sul

Activities and Societies: Estágio de Iniciação Científica no laboratório de Fisiologia VegetalIncomplete; one semester done, with a.

FAQ

Frequently asked questions about João Carlos N.

Quick answers generated from the profile data available on this page.

What company does João Carlos N. work for?

João Carlos N. works for Fluke Corporation.

What is João Carlos N.'s role at Fluke Corporation?

João Carlos N. is listed as Implementation Specialist at Fluke Corporation.

Where is João Carlos N. based?

João Carlos N. is based in Florianópolis, Santa Catarina, Brazil while working with Fluke Corporation.

What companies has João Carlos N. worked for?

João Carlos N. has worked for Fluke Corporation, Rd Station, Uber, Allis - Field Marketing, and Atento.

Who are João Carlos N.'s colleagues at Fluke Corporation?

João Carlos N.'s colleagues at Fluke Corporation include Nguyen Chung, Maximilian Rumpf, Carley Garrett Lonon, Rolf Eberhard, and Orlando Porrata.

How can I contact João Carlos N.?

You can use AeroLeads to view verified contact signals for João Carlos N. at Fluke Corporation, including work email, phone, and LinkedIn data when available.

What schools did João Carlos N. attend?

João Carlos N. holds Bachelor'S Degree, Information Technology, Gestão Da Tecnologia Da Informação / It Management from Ifsc - Instituto Federal De Santa Catarina.

What skills is João Carlos N. known for?

João Carlos N. is listed with skills including Espanhol, Pesquisa, Microsoft Word, Trabalho Em Equipe, Sql, Atendimento Ao Cliente, Supervisionamento, and Desenvolvimento Pessoal.

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